Lenz Truck - Fond du Lac, WI

They were very helpful, and easy to work with. My son and I would come when we are ready to buy a truck again. My son and I would come when we are ready to buy a truck again. More

They claim to inspect all vehicles and have a Lenz Guarantee promising no surprises for the customer. Well I had only put 100 miles on the truck once home before finding a big puddle under the rear of Guarantee promising no surprises for the customer. Well I had only put 100 miles on the truck once home before finding a big puddle under the rear of the truck. I ended up needing to have the rear pinion seal replaced costing me $800. I fixed that and just chaulked it up to bad luck. After another 50 miles on the truck the engine light came on. I had 4 different turbo codes. I got a hold of the salesman and his response was he would have service contact me. I live 5 hours away so that really wouldn't do me any good but I waiting a week for their call and it never came. The owners have a video on the website about the Lenz Guarantee and if there is any issues to co tact them and they would handle it for me. So I called and left a message and emailed, but never got a response. I ended up needing to have the turbo actuator replaced as well as the turbo nox sensor. This all cost me another $1800. At this point I have drove the truck a total of 150 miles once home from the dealership and I've had to put almost $3000 into repairs and no response from the dealership owners. My local dealer told me that when the engine code is cleared it can take 5 to 10 key cycles before the code pops back up so I'm betting the turbo codes were cleared prior to me purchasing the truck. I feel like the inspection before my purchase was the service department hiding as many issues as possible and the so called Lenz Guarantee is just a guarantee not to find the issues until it's too late. I wish the dealership would have stood by their Lenz Guarantee or at least acknowledged I had an unforseen issue and did anything to try and make it right. Instead I was ignored. Not a good way to run a business. More

Baldemar was great from start to finish, as was Pattie. We’d recommend Lenz to anyone. We’d recommend Lenz to anyone. More

I bought my first truck from Mike yesterday and I was so impressed by his excellent demeanor. I have been to dealerships that ask why I need a truck as a girl. He had no question that I couldn’t handle a tr impressed by his excellent demeanor. I have been to dealerships that ask why I need a truck as a girl. He had no question that I couldn’t handle a truck and was very understanding. I definitely will be back. More

Was very impressed with the truck and the Service that I received in buying this truck received in buying this truck More

Excellent, excellent, honest, impeccable service. Would by from again and only deal directly with Brad! He’s a good guy, not a typical used car salesman. Brad operates on his word and integrity and Would by from again and only deal directly with Brad! He’s a good guy, not a typical used car salesman. Brad operates on his word and integrity and delivers on nothing less than his commitments. Definitely a man of his word with integrity beyond reproach. More

Great customer service fast delivery good inventory. Nice service lovely staff always pick up phone calls Nice service lovely staff always pick up phone calls More

To be honest, I wasn't sure what I was walking into when I first went here. It surely is not like any other dealership. NO ONE hounds you are follows you around, I use to find that so annoying as a kid when I first went here. It surely is not like any other dealership. NO ONE hounds you are follows you around, I use to find that so annoying as a kid when they did that to my dad (lol). This was a nice experience where I was not hounded, bothered or anything. It was an in and out experience with no hassle. A little bump in the road during our agreement, but that can happen anywhere. I HIGHLY recommend this dealership and Mike!!! You won't find this place or this sales rep anywhere else. Thank you again!! More

I got a great truck for a good price. The truck was completely serviced and ready to go when I picked it up. The truck was completely serviced and ready to go when I picked it up. More

Nice place, employee's are very helpful. We were able to take our truck home the same day. We were able to take our truck home the same day. More