Lenz Truck - Fond du Lac, WI

I was working with Brian from sales. Brian worked the numbers on a vehicle I liked and sent me an agreement. The agreement included a nice discount off purchase price. My paperwork w Brian worked the numbers on a vehicle I liked and sent me an agreement. The agreement included a nice discount off purchase price. My paperwork was sent over to finance and I was provided financing information with the discount included. I sent in a deposit to hold the vehicle until I was able to make the drive there to see it. I drove almost 5 hours and when I showed up the vehicle was exactly as I expected. This is where it all goes downhill quickly. When we sat down to go through the numbers, I was informed they would not honor the discount I was provided. They stated it was an error on their part. Regardless of that, they were VERY clear it would not be honored. It felt a lot like a "bait and switch" tactic. After some spirited back and forth, they said the would be willing to apply a much smaller discount. Still not happy at all, I asked to speak with the GM. The GM was in a meeting and instead I was able to speak with one of the owners (Brad Lenz). From the get go, Brad made it very clear he was not going to honor the original discount and seemed to be trying to place a big portion of the blame on me. Even going so far as to tell me I needed to sit through recorded phone calls with sales to determine who's fault this was. It felt very much like Brad was trying to find a reason to blame me. Ultimately, I had documentation which showed I was offered the discount. Throughout the entire process of dealing with Brad Lenz, he refused to honor the agreement. He called me by the wrong first name multiple times. I corrected him each time and he would just blow it off. His customer service skills were very poor, he very obviously had no concerns with pleasing the customer, and he was borderline rude and very aloof. He stuck by the offer of a MUCH smaller discount and then offered a bit more of a "discount" if I would purchase a vehicle protection plan (which would only cost me more). I felt like they knew they had me in a tough spot as I had driven almost 5 hours to get there. I asked to sit with the finance manager (Dave) to see if we could somehow come to an agreement. Though not optimistic, I felt I had to try. Brad left very quickly after that. Never an apology from him on behalf of his dealership. Even after I ended up purchasing the vehicle he still never followed up to either apologize or thank me for being patient and understanding with them. I should note, Dave Gromowski (from Finance) was fantastic to deal with. He was very understanding and apologetic to the situation I was put in by the dealership. He worked some of his finance magic; giving us a bit more of a discount, buying down our rate a bit, and bringing a couple of other options into play that ultimately got us to a point where we could pull the trigger. Though nowhere near the initial agreement, I could at least stomach the result and didn't waste an entire full day trip. In the end, Brian P. (Sales) did thank us and apologized for what he admitted was his mistake. I'd give Brian 2-3 stars as he was very communicative and detailed through the entire process. However, ultimately it was his mistake that caused the entire problem. I'd give Brad Lenz (Owner) 0-1 stars. Rude, unconcerned, not sympathetic to the situation, and unprofessional. I'd give Dave Gromowski (Finance) 4-5 stars. I truly feel he did everything he could to help rectify the situation. He was understanding and seemed genuinely sympathetic to our situation and was willing to step in and help. If anyone is considering buying from Lenz, my advice, be cautious, stay clear of dealing with Brad Lenz and be sure to confirm everything before making a trip there. Not sure if I ever purchase from there again, but if I do, I WILL NOT be dealing with Brad Lenz. More

At first, I was meant by young salesperson. Have to make an offer and having that rejected…. I left. I received a call short time later accepting the offer and the deal was made so far my 2022 Have to make an offer and having that rejected…. I left. I received a call short time later accepting the offer and the deal was made so far my 2022 GMC 2500 Denali is awesome. More

No way is there not 1 review lower than 4 stars. wired 22k signed all the purchase paperwork and they cancelled our order and raised the online price 8k. Will be reporting to proper governing agenci wired 22k signed all the purchase paperwork and they cancelled our order and raised the online price 8k. Will be reporting to proper governing agencies. Thanks for nothing DB's More

Mike B is the man! Easy to work with. Smooth transaction. Ask for Mike he will take care of you! Thanks Mike! Easy to work with. Smooth transaction. Ask for Mike he will take care of you! Thanks Mike! More

Mike made was a pleasure to meet with and we certainly applaud the efficiency of the event, being able to complete all necessary procedures on site, without needing to wait in lines elsewhere. All of the applaud the efficiency of the event, being able to complete all necessary procedures on site, without needing to wait in lines elsewhere. All of the employees at Lenz were courteous and respectful, making the auto buying experience comfortable for someone who had previously dreaded the whole process entirely. Will be happy to return for our next vehicle as well! More

This was probably the easiest vehicle purchase in my life. I worked with Brad over the phone, and then made the 5 hour drive to look at the truck. The staff was friendly, and very willing to answer any life. I worked with Brad over the phone, and then made the 5 hour drive to look at the truck. The staff was friendly, and very willing to answer any questions I had. Bill finished everything up for me and had me on my way once I was satisfied with the truck I was there to look at. They have an INSANE selection of trucks on the lot. I dare say hat when I get bored with this one, I will definitely it’s consider doing business with them again. More

Found my truck online. ..called,locked in the deal,the truck was a find...drove to get ..the experience was truly positive for me.... ..called,locked in the deal,the truck was a find...drove to get ..the experience was truly positive for me.... More

Mike as been extremely helpful with finding a truck for my boyfriend and has created an exceptional experience unlike other dealers I have met in the past. Mike is very understanding and not pushy which ha my boyfriend and has created an exceptional experience unlike other dealers I have met in the past. Mike is very understanding and not pushy which has gained our trust which is important when making a large purchase. We will be back in the future. More

THANKS! ! That's a huge thanks, because Mike is a one of a kind salesman. From the moment I stepped into the dealership after contacting him, till the moment ! That's a huge thanks, because Mike is a one of a kind salesman. From the moment I stepped into the dealership after contacting him, till the moment I left with a new set of keys in my hand, Mike was professional and a NO xx kind of guy! I have purchased over 30 types of vehicles in my life, and this hands down is the smoothest run operation I have ever had the joy of working with. Without salesmen like Mike doing the leg work and being a consummate professional, places like this would not exist. I will be sending all my colleagues to Mike for the foreseeable future! More

He is the best if you want a great beautiful truck call him he will go above and beyond and he is super respectful answers his phone every call and will even stay after hours if you need him too and excel him he will go above and beyond and he is super respectful answers his phone every call and will even stay after hours if you need him too and excellent at getting it done and done right he got me exactly what I wanted and how I wanted it and got it delivered to my house in another state I’ll keep buying trucks from Mike thank you again Lenz truck center is your go too you won’t be disappointed at all More