Lenz Truck - Fond du Lac, WI

My frustration started when we agreed on a trade in value and the cost of the new(used) car. Then I was told the last step was to have mechanics check the car over and I would be out of there in 15 minutes. and the cost of the new(used) car. Then I was told the last step was to have mechanics check the car over and I would be out of there in 15 minutes. They come back with saying the car needs repairs costing $2000 and that they were going to have to give me $2000 less on my trade in. My question is why wasn't this done right when I came in? It would make sense to me to give the car to the guys to look over before agreeing on trade in value and before agreeing on total price. That way you have all of the information you need to determine prices. That type of practice is called getting someone pregnant and is what gives car dealers a bad name. We agree on a price of a car and trade in and I start moving things into the new car and in the mindset of life with this car and then come out with the bad news. Secondly, the price of the car I bought was $34,497. I incorrectly assumed that the $15,473,17 final price was just sales tax and plate transfer. After I came home and looked at the receipt, I saw that there was a $295 service fee, title fee which states that a replacement is $20, but I was charged $95, $25 licence fee and another $25 processing fee. I was never told about these fees. Lastly, before I drove two hours to get there, I called and said that I couldn't locate the title and they said not to worry, we could still do everything without it. Once I got into Nik's office, that was not the case. I had to write Nik a check for $20,500 and he told me it would be cashed if I didn't get him the title within a certain amount of days. I did find the title and he sent my check back, but still very uncomfortable with that. Overall, I did not have a good experience and I won't be back. More

Really had a great experince here--this was my second time coming here and i was in and out with a new truck in like 2 hours--i had a small issue with the truck and they really went out of there way to c time coming here and i was in and out with a new truck in like 2 hours--i had a small issue with the truck and they really went out of there way to correct the problem--Nik Tries was great at getting me the numbers i wanted to see--deal done--I will be back! More

I was looking for a Ford Expedition and they had a few there. I went online first to check there inventory and found one I liked. I went to the dealership to look at it to make sure it was what I wanted. there. I went online first to check there inventory and found one I liked. I went to the dealership to look at it to make sure it was what I wanted. I went on line and filled out the financing form fully believing that it would not happen, but Dave Reilly called me the next day and left me a message to call him about my options. I work third shift so we played phone tag for a couple days and I told him I would be in town that friday and I would talk to him then. within 10 minutes of walking in the door he had financing for me with no down payment and a very low interest rate. I'm so used to high interest rates and large down payments that I was in shock. he said I could drive it home that day. I decided to go home and talk to my husband about it because I didn't want to take on more than I could and Dave and Mike were very understanding about that because a vehicle purchase is a big deal. when I called them back on monday morning a told them I could buy the truck they pulled it in off the lot so that no one else could even test drive it. went in that night and signed a few papers and off I went. this was my second trip to them and surely won't be my last! If you are in the market for a truck, any truck, go to Lenz because if they don't have it on the lot they can find one for you! More

Lenz Truck was recommended to me by a friend of mine -- and I've got to be their happiest customer!! Mike Buhler was EXCEPTIONAL!! Mike was very professional -- and genuinely listened to what my needs we and I've got to be their happiest customer!! Mike Buhler was EXCEPTIONAL!! Mike was very professional -- and genuinely listened to what my needs were and matched me with the perfect truck!! This truly has been the best vehicle buying experience that I've ever had!! When I came to Lenz Truck, I wasn't quite sure what I needed -- and how that would align with my price range. Through our conversations, it became very clear that I had a couple of purposes for my truck. With that in mind, Mike (and his colleague, Nik) found the right truck for me!! I actually didn't know this was the right truck at first. However, Mike explained to me the features of this particular truck -- and why they were important for my situation -- then I knew that this was the truck for me!! Mike did not pressure me -- but continued to provide me information and to listen to my needs. Also, Lenz Truck has an incredible culture -- and their team works so well together!! Being in business myself, I'm very impressed with this organization. I would highly recommend Lenz Truck -- and Mike Buhler!! I know I wouldn't go anywhere else for my next truck!! Thank you, Mike!! - Pam from Sheboygan, WI More

This was my 1st visit to Lenz Truck, and I was 100% satisfied with the level of service and quality of their truck inventory. Mike Buhler was my sales associate, and was extremely helpful in helping m satisfied with the level of service and quality of their truck inventory. Mike Buhler was my sales associate, and was extremely helpful in helping me decide which vehicle was best for my needs. Mike took a lot of time to make sure we looked at all available options, and not once was there any pressure to purchase a vehicle. I decided on a new 2013 Ford F250, and Mike was able to put an above average trade in value on my 07' Cadillac Escalade. Mike also took it aupon himself to work through a few repair issues on my trade in, and went "on and above" to make the transaction fair for both parties. I can't say enough about his commitment to treating the customer with respect and professionalism and he is truly an asset to the Lenz Truck Sales Team. If you visit Lenz Truck make sure to request - "Mike Buhler"!!!!!!!!!!! Thanks Mike for a job well done - A+++++++++++++ Sincerely, Matt S. (Winneconne, WI) More

Overall experience was very good. Steve Svendsen was a pleasure to work with. I was also very impressed with Service Mgr Dan Bergin. Vehicle was everything and more than I expected from the pictures on pleasure to work with. I was also very impressed with Service Mgr Dan Bergin. Vehicle was everything and more than I expected from the pictures on the internet. Everyone was very professional and polite. Our sales representative, Steve, knew his product and took the time to answer all my questions. Make sure you know what your trade is worth. I would recommend Lenz to anyone and we do plan on going back. More

Great dealership with a huge selection of trucks. Anyone could find something they like. Prices are matched well for the truck that you are getting. Not going to steal it from them but you get the quality t could find something they like. Prices are matched well for the truck that you are getting. Not going to steal it from them but you get the quality that you pay for. Everyone in the office is friendly and were willing to work with you to complete financing once they helped you find something that you like. I would recommend this dealership to anyone who is getting frustrated looking and is ready to buy exactly what they want today. More

My experience working with Sam Pegram and Lenz has been a great! Sam was very informative and courteous and the whole purchase was professional and glitch free. I would definitely recommend Sam and Lenz to great! Sam was very informative and courteous and the whole purchase was professional and glitch free. I would definitely recommend Sam and Lenz to anyone looking for a new ride! More

Lenz is a by far the best dealership, I just bought my second truck from Lenz, we could not be happier, great selection, no pressure sales, great prices! We just love our 2012 Ram 3500 Megacab! Even our second truck from Lenz, we could not be happier, great selection, no pressure sales, great prices! We just love our 2012 Ram 3500 Megacab! Even our kids are saying they love this truck! I have seen Lnez trucks all over the country, and ever time I get to speak with the owner, they all are all happy! I am sure I will be going back for my next truck. More

I was looking to upgrade my 03 GMC 2500 HD regular cab SLE. I found a 09 GMC 2500 regular cab SLE at Lenz Auto. In which are very hard to find. I do like the pictures and video of the trucks to see it wit SLE. I found a 09 GMC 2500 regular cab SLE at Lenz Auto. In which are very hard to find. I do like the pictures and video of the trucks to see it without driving to the dealer. Steve was a great help on answering my questions about the truck. Steve and Nik helped get the truck within my budget. The showroom was very comfortable while waiting on the truck getting a protective coating on the inside and out. I`am very happy with my new truck and recommend to others to shop at Lenz Auto for their next vehicle. Randy More