Lenoir City Ford, Inc.

Terrible sales consultant If you do decide to go to Lenoir city ford find someone othe than Chris he will not call you back he forgets who you are and he will hit on your wife/ If you do decide to go to Lenoir city ford find someone othe than Chris he will not call you back he forgets who you are and he will hit on your wife/girlfriend/fiance while ignoring you this man has left a very bitter taste in my mouth towards lenoir city ford More

Quality Service Dealership/Salesperson Cecil took excellent care of us. We talked briefly to him months ago about our needs & he followed up with us without being pushy. He located the perf Cecil took excellent care of us. We talked briefly to him months ago about our needs & he followed up with us without being pushy. He located the perfect truck for us on line at another dealer. We negotiated a fair price & he had it ready for us the next day. Karen was also awesome in helping us out. More

Salesperson - Crystal Crystal has a lot of knowledge of Ford products. she was extremely helpful in showing us the various features and how they function. She also found Crystal has a lot of knowledge of Ford products. she was extremely helpful in showing us the various features and how they function. She also found a car which fit our needs with regard to interior and got it to the dealership for our inspection and purchase. More

F-350 We found a truck on line and made a easy phone call. Came the next day and they worked with us to get the price we wanted and we walked out fast and e We found a truck on line and made a easy phone call. Came the next day and they worked with us to get the price we wanted and we walked out fast and easy with the new truck! More

Sad detailing department Staff and salesman were great to work with and I feel the price we paid was a fair price. However, the guys in "detailing" need to be retrained. Pur Staff and salesman were great to work with and I feel the price we paid was a fair price. However, the guys in "detailing" need to be retrained. Purchased the truck on a Saturday and no one was in the shop to clean it up (it was pretty dirty). Excited on Monday to pick up our "new to us" truck and expecting a spic and span truck only to find french fries and dirt still in between the seats, the dirt that was caked on the steering wheel still there, and stains on the seats not cleaned....very disappointing. I will say whoever buffed the minor scratches on the hood did a good job, barely noticeable. The truck had low miles and was only 2 years old - brought it home and detailed it ourselves and it looks fantastic - the dirt was nothing that couldn't be cleaned with a little elbow grease and vacuum. Overall experience was good but this put a damper on the sale as we expect people to do what they promise. More

Really??? They have a sign that states "If you don't see it, then we can get it within 24 hrs". I do not think that this is an accurate statement. They did not They have a sign that states "If you don't see it, then we can get it within 24 hrs". I do not think that this is an accurate statement. They did not get a vehicle even after I located it for them. More

Knowledgeable Saleaman We have purchased a few new cars in our lives, but were never totally satisfied with the experience. This dealership has it right. They treat you wi We have purchased a few new cars in our lives, but were never totally satisfied with the experience. This dealership has it right. They treat you with respect and bend over backwards to see that you are pleased. More

3rd time back Mike Wilinski and Brad Lett were great to deal with and absolutely took care of my concerns and needs. Frank Cardwell in finance was also helpful in t Mike Wilinski and Brad Lett were great to deal with and absolutely took care of my concerns and needs. Frank Cardwell in finance was also helpful in the buying process. This is my 3rd time buying a car from Lenoir City Ford and I would definitely recommend anyone looking for a used or new car to visit this establishment. I believe Jim Allen has done a fantastic job at establishing a culture and environment that promotes a positive experience. I got the jeep that I was looking for and feel very comfortable in saying I will be back to this dealership for my next purchase....Mike Guillemet More