Lenoir City Ford, Inc.

Satisfied Customer Pete was great and no pressure. He aided us in getting the certified Ford Fusion we came to look at. He made the process easy and comfortable. He didn Pete was great and no pressure. He aided us in getting the certified Ford Fusion we came to look at. He made the process easy and comfortable. He didn't waste our time or try any games with us. He is a straight shooter and I would definitely recommend Pete to friends and family interested in a new or quality used vehicle. Frank in Finance was nice as well. Overall, our experience was awesome. More

Trouble Free Thank you for your pursuit of a sale sir. The employees at the dealership were fast, curious, informative and well trained to provide a class A servi Thank you for your pursuit of a sale sir. The employees at the dealership were fast, curious, informative and well trained to provide a class A service to its customers. My experience was trouble free without confusion. I would recommend this dealership based on my first experience. Thank you from the Dockery's. More

Horrible Service Department Lenoir City Ford's service department was recommended to me by a long time customer. First time I called to sent up service, they were beyond friendly Lenoir City Ford's service department was recommended to me by a long time customer. First time I called to sent up service, they were beyond friendly. When I took my truck in, they were rushed and dos not listen to me. This visit was routine oil change and an alignment. My problems started after this visit! The truck started acting up and making a horrible noise. Even my own father, a certified technician in a different state, couldn't figure it out. Then, in December it was scheduled to go back because they were certain the new noise was a caliper locking up.... After a horrible drop off resulting in me being over 2 hours late to work and the service department brushing off my concerns once again, I picked the truck up only to find they weren't concerned about the noise and were convinced the caliper was it. I asked them to check the alignment at this visit too and was told all was well. Finally made it home to see dad and he was stunned. He swears an alignment was NEVER done on the truck or done so badly it had ruined a brand new set of tires in mere months. He rotated them for me while home and instructed me to call them and let them know the issue. And so... I did! I was basically called a liar and an idiot and spoken to as if I didn't know a single thing about my truck nor service regarding it! Not to mention, I NEVER got irate and even went along with the serviceman in agreeing to set up a new appointment. He placed me on hold to "clear a ticket" for quite a while. When he picked the phone back up, I heard him speaking to another female employee who happened to mention not to argue with me ha use I knew too much. He greeted me as though I had never talked to him before, then acted like he couldn't hear me and blatantly hung up on me! Really? This is how your service department acts? Are you even performing the services you are charging for? I'd have to say no since I will be putting another new set of tires on my truck because of the service departments failure to correctly (if they ever did) align my truck! Way to act!! The long time customer that referred me now refuses to even bring his vehicle in and will never revisit! Be warned that they tell you that all is good but may not have even performed the service requested, not to mention they don't back the work they claim to do! Way to drag the Ford name in the mud guys! More

Terrible managment Truck listed for for $47,634 online and then when I went in and started financing they had changed it to $52,979 even after salesman and I spoke about Truck listed for for $47,634 online and then when I went in and started financing they had changed it to $52,979 even after salesman and I spoke about the price. They denied this price and were suprised I happened to have a screen shot. They would not honor price and had the nerve to say how about this other truck in your price range when the truck I wanted to buy was in my price range until they raised it. I left and called the next day and offered to take the trade out of the deal. So that put me paying $1900 out of pocket and taking that much off the amount financed. We end up $69 off my highest payment and they still would not budge off there increased price. The salesman was great and it was not his fault. I would not trust the managment of this dealership and really they need some major customer service training. A situation like this and the managment doesn't even come out to explain and talk to the customer just amazed me. More

OUTSTANDING!! In this day and age it's very rare to receive the type of customer service I encounter today at Lenoir City Ford. Robin & Breck provided my wife and I In this day and age it's very rare to receive the type of customer service I encounter today at Lenoir City Ford. Robin & Breck provided my wife and I with some of the best customer service I have received in quite some time. Lenoir City - you all are blessed to have such a top notch sales person working for you all and you just gained a customer for life! More

Great Service Cecil Ball did a great job in helping us with our vehicle purchase. He took his time and made sure that all our questions were answered. He made sur Cecil Ball did a great job in helping us with our vehicle purchase. He took his time and made sure that all our questions were answered. He made sure everything was right! This was the best car buying experience we have had. Thank you Cecil. More

New truck purchase I went to the dealership just to look at the new trucks for a future plan of a purchase. I was impressed with all of the incentives that Ford and the I went to the dealership just to look at the new trucks for a future plan of a purchase. I was impressed with all of the incentives that Ford and the dealership were offering. With the help of Sonny, we started looking for what I wanted in a truck. After many, many hours of searching, looking, phone calls, and more researching over a couple weeks, I decided on a truck, which they had to get from another dealer. This is the second vehicle we have purchased from Lenoir City Ford. It it were not for Sonny Wolfenbarger and Frank Cardwell, we would not have purchased our new F150 Sport 4WD Super Crew. Thanks guys. More

Five stars for Frank Radics Frank is an honest and responsible person and helped me and my wife find the right car at the right price, He went out of his way to please us. I.m am Frank is an honest and responsible person and helped me and my wife find the right car at the right price, He went out of his way to please us. I.m am very happy with the deal he got for us and would recommend him to anyone.. More

Jeff Bryant exceeded expectatons My rating is all because of Jeff Bryant. Jeff made our purchase a pleasant experience. He kept us at ease thru to process, was very honest with us, My rating is all because of Jeff Bryant. Jeff made our purchase a pleasant experience. He kept us at ease thru to process, was very honest with us, and did everything he said he would do and more. Most people dread the whole car purchase experience, but Jeff made it a total pleasure that you would not mind doing again in the future. More