Lenoir City Ford, Inc.

Brittany went above and beyond My 1st experience with this service department was a disaster, but Brittany went above and beyond to make me as happy as she could. I apparently call My 1st experience with this service department was a disaster, but Brittany went above and beyond to make me as happy as she could. I apparently called the service center call center and the lady I talked to messed everything up. My husband along with our two boys took my explorer to have two minor things fixed before we left the next day for Ft. Lauderdale. Well, only one thing was fixed after sitting there for 3 hours and the most important thing was my outlet in the back and it could not be fixed. That was a necessity for my boys electronics on our 14 hour drive. Brittany got the piece ordered and made me an 8:00 appointment the next day. I packed the car and we stopped by on our way out of town. Brittany got me in quickly and they replaced the piece. We tested it before we left and it still wasn't working. She knew we were ready to get on the road and needed a way to charge electronics. She went to her car and got us her personal car charger to use on our trip. Even though my outlet did not get fixed before my trip she did all she could to get me back on the road as quick as possible. She is amazing! Her customer service skills are great even when I wasn't happy and very rude on the phone she still stayed pleasant and found a solution to my problem. She is definitely an asset to your team! More

Jeff Bryant Jeff was awesome. I have bought vehicles from 4 different Ford dealers , and I would put my experience with Jeff and Lenoir City Ford at the top.Jeff Jeff was awesome. I have bought vehicles from 4 different Ford dealers , and I would put my experience with Jeff and Lenoir City Ford at the top.Jeff was a pleasure to deal with. Very knowledgeable and up front. Purchasing our new Escape was a pleasant, very timely, and enjoyable transaction. My wife and I would also like to thank Frank Cardwell, who actually reworked our financing and saved us a bundle! Thank you Lenoir City Ford. Ken and Shelia Truax More

Sales department is great! Service center is horrible!! I had a wonderful experience buying my 2015 Ford Fusion. Cecil Ball & Frank Cardwell were excellent & took great care of me. The first oil change on I had a wonderful experience buying my 2015 Ford Fusion. Cecil Ball & Frank Cardwell were excellent & took great care of me. The first oil change only took one hour. I thought that it wasn't too bad, I can deal with 1 hour. Each visit since to the service center has only gotten worse. I always schedule an appointment. I waited 3 hours with my children for an oil change. The pump for the oil was down & delayed things, but nobody told me until I inquired about my car. The last straw was another scheduled appointment for an oil change & to take off my winter tires & put regular tires on wheels, then onto my car. After 4 hours, I inquired about my car. They informed me that the machine that puts the tires on the wheels was down. They also were unable to get my oil changed in that time for some reason. I'm very upset & feel that the money for the extended warranty for service at Lenoir City Ford is wasted! I heard a lot of "I'm sorry" and an offer for my car to get even more miles for someone to come puli like my car up at my job. I told them to give me a couple of days to cool off. It's been almost 2 months & I still have not heard from anyone to rectify this. More

One of the best in the game. This was probably the most customer-focused, service-oriented dealership I've ever had the pleasure of dealing with. Magnificent Mike MacDonald helpe This was probably the most customer-focused, service-oriented dealership I've ever had the pleasure of dealing with. Magnificent Mike MacDonald helped me through the process and was fantastic to deal with, is a passionate believer in doing things right, and helps you look for ways to make the deal work. Frank Moneybags Cardwell is the finance guy who helps you understand the money end of it, and makes sure you have the right protection - even if you have it somewhere else - and no pressure to do anything other than what is right for you. Breck TopDawg Davis, General Manager Extraordinaire, put the finishing touches on the experience by making sure you know you're a valued customer, and they want you back - again and again - and are willing to do what it takes to make sure you are satisfied. To the rest of the crew, from the details guys to Bill the techno whiz (he set up my Synch to my phone for me) and the whole team at Lenoir City Ford, many thanks for the experience, and not only will I be back, but I'll be referring others over to you. Thanks again!! More

Pleasure to deal with Thank you so very much to Lenoir City Ford and especially to Sonny Wolfenbarger for finding a perfect vehicle for our family. It is our second vehicle Thank you so very much to Lenoir City Ford and especially to Sonny Wolfenbarger for finding a perfect vehicle for our family. It is our second vehicle from Lenoir City Ford and it's been a great experience. Sonny went above and beyond and sacrificed his personal time to make sure everybody in our family was happy with the purchase and got all the features we wanted in a very limited time frame. More

Amazing Hassle-Free Service I would recommend Frank and Lenior City Ford to anyone. I found the explorer I bought online and once I got there he made the dreaded buying of a car I would recommend Frank and Lenior City Ford to anyone. I found the explorer I bought online and once I got there he made the dreaded buying of a car an enjoyable experience. I went by myself (without my husband) and was easily able to agree on everything and make a purchase. Frank made the experience quick while still answering all of my questions. I feel he went above and beyond to fix a couple things I was concerned with to make my decision to purchase easier. I love my new explorer and thank you for the exceptional service! More

My 2008 jetstream blue Corvette top comes out I only put online what my dream car would be always wanted to own a Corvette but I never dreamed it would happen until now just a lit top comes out I only put online what my dream car would be always wanted to own a Corvette but I never dreamed it would happen until now just a little over one year ago I received a call from Lenoir City Ford an ask me if I was ready for my car when they Drop it out for to the front door most cried for a long time after I would match the panic button on it yes of a lot just to make sure it was still there so thank you Sonny Wolfenbarger & Lenoir City Foud for makeing this dream come true More

Great experience! We had purchased a truck last February and had such a good experience with this dealership we wanted to purchase our next one there too. We came in a We had purchased a truck last February and had such a good experience with this dealership we wanted to purchase our next one there too. We came in and was paired up with Sonny Wolfenbarger. Sonny made our purchase so easy. We would recommend Lenoir City Ford to friends and family. More