July 12, 2022

SALES VISIT - USED

We found a car we liked online, called to make sure it was still in stock. Matt sent a video walk around telling us how clean and just a slight blemish (scratch). I was so excited, we drove 3 and a half was still in stock. Matt sent a video walk around telling us how clean and just a slight blemish (scratch). I was so excited, we drove 3 and a half hours only to find the windshield weatherstrip completely dry rotted and a huge glue line across the top of it. And the sales lier ( who had been showing this hot little cat several times a day, you better hurry and get here) Had never noticed it until I pointed it out. Don't waste your time here. Nothing but lies and B.S. More

by Pissed off

Customer Service

Friendliness

Price

Recommend Dealer

No

Employees Worked With

Matt (sales)

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Jul 13, 2022 -

Lenoir City Ford, Inc. responded

Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Lenoir City Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call and we will do our best to make this better. We hope to hear from you soon. Sonny Wolfenbarger (865) 988-0003

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Jul 15, 2022 -

Pissed off responded

Mr. Wolfenbarger, I honestly don't know how you can say that you did not intend to disappoint when your salesman sent a video saying there was nothing wrong with this car ( just a small scratch on the lower front fender ). I received no less than 4 phone calls from him after receiving the video. Hurry up and get here, this car is hot. And showing very well. Even the morning I was to arrive he stated it had been test drove that very morning. Yet when I arrive 2 hours early for my appointment, I find the car being painted ( a small rust spot ). And when I see the windshield he looks like a deer in headlights. When asked why he let me drive 3 1/2 hrs for this, he stated that he hadn't noticed it untill now. What a crock!!!!! Then your offer of $80 for our trouble was a slap in the face. We spent 80 bucks on a pet sitter for 2 days. Not to mention the Hotel room and gas getting their. I could have stayed home and gone to buy here/pay here for that type of quality and that type of service. I'm a Navy Veteran, and as an Ex Sailor, I have a list of choice words for you and your Car lot. But.... I'll just say Bask in Your Failure and Wallow in Your Defeat. Go find another Sucker. Cause it won't be me...... I wouldn't put a penny in your gum ball machine. I'd get ripped off.

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Jul 15, 2022 -

Pissed off responded

Mr. Wolfenbarger, I honestly don't know how you can say that you did not intend to disappoint when your salesman sent a video saying there was nothing wrong with this car ( just a small scratch on the lower front fender ). I received no less than 4 phone calls from him after receiving the video. Hurry up and get here, this car is hot. And showing very well. Even the morning I was to arrive he stated it had been test drove that very morning. Yet when I arrive 2 hours early for my appointment, I find the car being painted ( a small rust spot ). And when I see the windshield he looks like a deer in headlights. When asked why he let me drive 3 1/2 hrs for this, he stated that he hadn't noticed it untill now. What a crock!!!!! Then your offer of $80 for our trouble was a slap in the face. We spent 80 bucks on a pet sitter for 2 days. Not to mention the Hotel room and gas getting their. I could have stayed home and gone to buy here/pay here for that type of quality and that type of service. I'm a Navy Veteran, and as an Ex Sailor, I have a list of choice words for you and your Car lot. But.... I'll just say Bask in Your Failure and Wallow in Your Defeat. Go find another Sucker. Cause it won't be me......

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Jul 15, 2022 -

Pissed off responded

I sent my response twice just to make sure you got my message.

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Oct 05, 2022 -

Lenoir City Ford, Inc. responded

Just an FYI...that sales person was reprimanded and ultimately dismissed a month ago. My apology was sincere. This is not the kind of situation we intentionally set up for ourselves as a company because our mission is to produce satisfied customers, not unhappy ones. And our reviews prove that. I am truly sorry the situation turned out the way it did for you and for us, and I thank you for your service. --- Sonny Wolfenbarger, Sales Manager

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April 29, 2022

SALES VISIT - NEW

Cecil Ball and Wayne Minor were easy to work with and available when they were needed. available when they were needed. More

by Bob V

Recommend Dealer

Yes

Employees Worked With

Cecil Ball

5.0

Other Employees : Wayne Minor

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May 20, 2022 -

Lenoir City Ford, Inc. responded

Thank you for the positive feedback. Customer satisfaction is our #1 goal.

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April 18, 2022

SALES VISIT - USED

Cecil Ball was outstanding to deal with. He made himself available and was very informative. For my first out of state buy and delivery, it could not have gone better. He made himself available and was very informative. For my first out of state buy and delivery, it could not have gone better. More

by jaquesty

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Cecil Ball

5.0

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Apr 30, 2022 -

Lenoir City Ford, Inc. responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you so much for being one of our valued guests and we look forward to your next visit!

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April 01, 2022

SALES VISIT - NEW

Best Vehicle Purchase experience I have ever had thanks to Brandon Newman. Ordered my 2022 F450 and he kept me up to date on every step of the build all the way to delivery. He called me the minute the tru to Brandon Newman. Ordered my 2022 F450 and he kept me up to date on every step of the build all the way to delivery. He called me the minute the truck arrived in Lenoir City and hadn't even got off the truck yet. This is 2022 and even with all the chip shortages and factory delays out of everyone's control I got my truck in 90 days much earlier than expected. I have spoken with numerous other people working with other dealerships that have told me they ordered a car/truck over six months ago and still haven't heard anything. I have told all of them they should go see Newman. Great people create great experiences, and therefore create a significant return in business. Thank you, Newman, and everyone at Lenoir City Ford for superior service. More

by mtaylor

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Cecil Ball

5.0

Chuck Lemons

5.0

Other Employees : Newman Brandon

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Apr 06, 2022 -

Lenoir City Ford, Inc. responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lenoir City Ford, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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March 12, 2022

SALES VISIT - NEW

Brandon Newman was absolutely awesome! From start to finish, he walked me through my quest for a Ford Bronco Sport Badlands from Lenoir City Ford and I actually felt good driving off the l From start to finish, he walked me through my quest for a Ford Bronco Sport Badlands from Lenoir City Ford and I actually felt good driving off the lot. I have always been a difficult person when buying a vehicle (may have even relished to torment), but this time I actually trusted what he was doing! He blew me away as I was prepared for battle. He was patient with my 40,000 questions and even managed to stay even-keel throughout my long long wait for my Bronco! Somehow he managed to keep me in good humor all along the total journey. To anyone that has been tarnished by process of purchasing a vehicle, please seek out Newman Brandon at Lenoir City Ford. He certainly will do the work to get you what you need and will stand with you during the process to make sure you know what is going on. THANK YOU More

by Beth

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Newman Brandon

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January 12, 2022

SERVICE VISIT

Two month wait, engine blown could not get loaner until checked out. Internal coolant leak. Called sales manager and service several times with no return calls. Did not get any action til 1/11/21. Escape b checked out. Internal coolant leak. Called sales manager and service several times with no return calls. Did not get any action til 1/11/21. Escape broke down on 11/14/20. Towed to shop on 11/2920 only 11,000 miles. More

by Denny

Recommend Dealer

No

Employees Worked With

Eric and Angie

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January 06, 2022

SALES VISIT - USED

The most professional experience I have had at a dealership buying a car. Answered all of my questions and showed me the pricing and all of the numbers up front as I had asked for. dealership buying a car. Answered all of my questions and showed me the pricing and all of the numbers up front as I had asked for. More

by sisnson

Recommend Dealer

Yes

Employees Worked With

Sonny Wolfenbarger

5.0

Cecil Ball

5.0

Other Employees : Newman Brandon

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January 05, 2022

SALES VISIT - NEW

Lenoir City Ford SALES Dept's Cecil Ball helped me find the new '21 Explorer that I needed and supported resolving a warranty issue. EXCELLENT customer support even after purchase. Can't say the same for the new '21 Explorer that I needed and supported resolving a warranty issue. EXCELLENT customer support even after purchase. Can't say the same for their SERVICE. 60-75 day service backlog is ridiculous. Oil changes and tire rotations can be done anywhere. A dealership service should be more timely for repairs. After 3 attempts in a month to get in the LCF shop, I had to go to Ted Russell Ford 2 days later to find out that the vehicle a/c had never been charged with freon at the factory; they repaired it in 2 hrs. Now it's a great vehicle. More

by Glen

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Cecil Ball

5.0

Other Employees : Ben Reel

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September 16, 2021

SALES VISIT - USED

We traveled from MN to Purchased a 2017 Lincoln Continental Black Label from Pete Clay. The car was everything he said it would be and more. Pete went above and beyond to make sure our buying exp Continental Black Label from Pete Clay. The car was everything he said it would be and more. Pete went above and beyond to make sure our buying experience was easy and effortless. Pete is a top notch salesman and I'd highly recommend Lenoir City Ford. No More

by Amy

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Pete Clay

5.0

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December 23, 2020

SALES VISIT - NEW

DO NOT DO BUSINESS WITH LENIOR CITY FORD!! Not only will the salesman completely lie to your face but the finance guy will continue the lies while you are signing papers and will flip through them so fast y the salesman completely lie to your face but the finance guy will continue the lies while you are signing papers and will flip through them so fast you don’t have time to read the lies. I was told that my interest rate was 6%. Well the left off the teen cause I find out a year later it is actually 16%. Then a year after that I find out I was also lied to about my warranty. I don’t have a 100,000 mile warranty like I was told. No. I have a 24,000 mile warranty, they offer a 100,000 mile one. Granted I should have read the papers better which is my fault BUT am I so wrong to think that professionals like they claim to be wouldn’t lie to me. Well lord was I mistakin. Now When it’s all said and done my 2018 Ford Focus SE will be about a 35,000 car. Never again will I buy from Ford and especially not lenior city. Oh, I’m financed through Ford as well so it’s not like a have a crappy lender. More

by Jacob Schellenger

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

No

Employees Worked With

Greg

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Dec 28, 2020 -

Lenoir City Ford, Inc. responded

I am very sorry to hear of your experience with the previous sales and finance representatives. All businesses go through growing pains, and we are no different. We take your feedback seriously, as we do any. We have an excellent reputation in the community, as well as on-line and have the overall highest customer satisfaction rating in East Tennessee for a reason. When we find a problem, especially a customer satisfaction issue, then we remedy the problem immediately. You should know that neither the salesperson, nor the Finance Manager you dealt with before are employed here. Although we were not aware of this issue at the time, other situations arose that called for us parting ways with these individuals. Lenoir City Ford's mission is excellence in service, and this is why we are constantly aiming higher. Without consumers like you notifying us of issues like these, then we will not know where we need improvement. Feel free to call me with any questions, or if I can assist you. I will help you with a new, or used car here. You can reach me(Sonny), at 865-988-0003.

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Dec 28, 2020 -

Lenoir City Ford, Inc. responded

I am very sorry to hear of your experience with the previous sales and finance representatives. All businesses go through growing pains, and we are no different. We take your feedback seriously, as we do any. We have an excellent reputation in the community, as well as on-line and have the overall highest customer satisfaction rating in East Tennessee for a reason. When we find a problem, especially a customer satisfaction issue, then we remedy the problem immediately. You should know that neither the salesperson, nor the Finance Manager you dealt with before are employed here. Although we were not aware of this issue at the time, other situations arose that called for us parting ways with these individuals. Lenoir City Ford's mission is excellence in service, and this is why we are constantly aiming higher. Without consumers like you notifying us of issues like these, then we will not know where we need improvement. Feel free to call me with any questions, or if I can assist you. I will help you with a new, or used car here. You can reach me(Sonny), at 865-988-0003.

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