Lenoir City Ford, Inc.

I am taken care of and k own by name. Service is always great! Ciji was my Service Advisor this time and as always, very happy! Service is always great! Ciji was my Service Advisor this time and as always, very happy! More

Stop putting license plate holders on the fronts of vehicles you are damaging the cars before they are purchased and causing people to have to buy new bumpers/grills etc. with that being said Pete Clay vehicles you are damaging the cars before they are purchased and causing people to have to buy new bumpers/grills etc. with that being said Pete Clay is fantastic I absolutely adore him and he’s just so chill and fair. He made things so easy and he’s just amazing I can’t say enough good things about him. Love love love him! More

Great sales staff, went to check out convertables and ended up looking at the new Broncos. Really liked the vehicle and ended up with a beautiful green and black Rature. What a beast! Good job Pete, you’ ended up looking at the new Broncos. Really liked the vehicle and ended up with a beautiful green and black Rature. What a beast! Good job Pete, you’re a heck of a salesman! More

Had a good experience up to the point of sale and then it went down the toilet. Tried to contact finance about warranty questions and got no response. Received car tags and they were for the wrong county a went down the toilet. Tried to contact finance about warranty questions and got no response. Received car tags and they were for the wrong county and tried to contact with no response. It seems very obvious that once the check clears this dealer is done with their customers and moves on to the next sale. So much for support after the sale. Daniel Marshall talked a big game but once I walked out the door I was sidelined. More

They pointed out something I needed to be aware of the next time I get my oil changed. next time I get my oil changed. More

cecil was great, process was pretty smooth, finalizing and scheduling time for signing and completing was acceptable, given how busy theyb were and scheduling time for signing and completing was acceptable, given how busy theyb were More

Service was timely and performed well, as always. Went out of their way to find me a time I could work with. Went out of their way to find me a time I could work with. More

The service staff was very helpful. Judy was easy to work with. The only problem I had was the glove box was left dismantled when I picked up my car, so the gentleman that brought my ca Judy was easy to work with. The only problem I had was the glove box was left dismantled when I picked up my car, so the gentleman that brought my car to me noticed and was kind enough to put the cabin filter cover back in place, raise the passenger seat back up to its sitting position as it was left laying all the way back. He put the glove box latch back on so that everything was back in place before I left the lot. He and I were perplexed as to why the technician that changed the cabin air filter left everything dismantled for me to pick up that way. I would have had no idea how to put it all back together if the service attendant hadn’t have been kind enough to take the time and do it for me before I left. More

Great service department. Courteous service rep. Nice waiting room with coffee and waters. Service was completed in the timeframe as promised. Courteous service rep. Nice waiting room with coffee and waters. Service was completed in the timeframe as promised. More

Convienent location but very busy and web site on Ford Pass doesn’t allow you to schedule appointments. Provided good service after getting an appointment after calling for two days in a row. Pass doesn’t allow you to schedule appointments. Provided good service after getting an appointment after calling for two days in a row. More