Lenoir City Chrysler Dodge Jeep Ram

Great Dealership Looked at USAA Bank for a car dealer in my Area. LC Chrysler Dodge popped up on the screen. Before I could change the web page a sweet young lady by t Looked at USAA Bank for a car dealer in my Area. LC Chrysler Dodge popped up on the screen. Before I could change the web page a sweet young lady by the name of Courtney call me and they had a car I might be interested in. Went to dealership Buster was introduced to me by the Sales manager.... A couple hours later a deal was struck... Drove our new 2016 Chrysler Town And Country home that afternoon. It was great dealing with these folks... CALL EM More

Great experience Sales staff was friendly! They were very helpful and knowledgeable. They allowed us an extensive test drive. The management staff was willing to pl Sales staff was friendly! They were very helpful and knowledgeable. They allowed us an extensive test drive. The management staff was willing to please the customer. More

Great Experience buying car. Janet worked with us and we were treaded very well. Everyone was friendly and not pushy. Bought this one for grandson and will mine there next. Janet worked with us and we were treaded very well. Everyone was friendly and not pushy. Bought this one for grandson and will mine there next. More

Back for seconds. We're happy with both Bill Presley and Lenoir City Dodge. We purchased our second 16 Challenger Scat Pack from Bill. Got a good deal on our trade-in a We're happy with both Bill Presley and Lenoir City Dodge. We purchased our second 16 Challenger Scat Pack from Bill. Got a good deal on our trade-in and they fixed a boo boo on the bumper that happened at the dealership prior to our purchase. My husband and I are both happy with our cars and how we were treated by Bill and Lenoir City Dodge. More

Poor service after the sale I purchased my new 2016 ram pick up in June of this year. When I purchased the vehicle I noticed immediately that the paint surface felt like Sand pa I purchased my new 2016 ram pick up in June of this year. When I purchased the vehicle I noticed immediately that the paint surface felt like Sand paper. I also purchased a receiver hitch installed at the time of purchase. After having the vehicle for one week I return to the dealership to have the receiver hitch installed along with tinted Windows and a tonneau cover at which time they were going to also correct the paint. The hitch was poorly installed and there is a 1 inch bolt visible sticking through my bumper and the paint finish had not been corrected. I brought it to the attention of the sales manager who was very apologetic. He told me " Bring the truck in at your convenience" and I will have the paint and the hitch corrected. A few weeks later I return the truck for a full day for the necessary repairs to be made. The next day when I return neither the paint job nor the trailer Hitch had been corrected. The salesman apologized and told me if I would be patient and bring the truck back again that he would have it fixed correctly ,both items, even if he had to do it himself. That was three weeks ago and when I contacted them this week they were not able to get me a loaner car. I don't know when or if these issues will be resolved locally or if it will require me going to the regional manager. I'm writing this review in hopes that it may help someone avoid the aggravation that I have experienced. I will update this review in hopes of providing you a complete review. I was both proud and excited with my new truck but now I'm already considering trading it for a GMC More

Shady, high pressure and dishonest I was in the market for a new car and Lenoir City Dodge had what I was looking for. I always make my deal before I even step foot in a dealership so I I was in the market for a new car and Lenoir City Dodge had what I was looking for. I always make my deal before I even step foot in a dealership so I was communicating back and forth between the internet manager working out a price. All was going fine until a man named David got on the phone and simply voided everything I had worked on up to that point. Then the high pressure sales came into play. He insisted I come in to discuss any further dealings. I explained that I would rather make my deal before coming in to pick up my car, he started becoming arrogant and condescending. I couldn't get in a word as he kept talking over me. I decided then to go somewhere else to buy my car. The reason (I learned later) he insisted I come in to deal face to face was that he could use a sales tactic called the "four square" box sales system. Google it... it is an extremely shady and dishonest way of trying to get the sale using a very high pressure type of intimidation. Well, not only did Lenoir City Chrysler lose a sale because of David's dishonest sales system, but I have since told a friend about this and she choose to not deal with them as well. Now that felt good on my end! Buyer beware when dealing with this dealership (especially David), More

Great Experience Highly Recommend. In my experience in general, car dealers are a place to dread going to. However, I walked in and was met by Warren. He did a great job of listening, a In my experience in general, car dealers are a place to dread going to. However, I walked in and was met by Warren. He did a great job of listening, and asked questions about what I wanted and seemed happy to show me around and let me choose. He didnt pressure me to buy and had didn't seem like he had other thing to do unlike another dealer I visited. I should also point out that the Jeep I wanted was 3k less at Lenoir City. They had to get my new Jeep from another dealer because of the color I wanted but seemed glad to help me get what I wanted. When I returned to pick it up Warren was not there because of his off day but he gladly offered to come in just to deliver it to me. I saw no reason for that so another salesman, Ethan, stepped up and showed us the Jeep and all its features. I highly recommend Warren or Ethan if you are interested in a new car. I will definitly be visiting again for my next car. More

Awesome people to deal with! Ethan is by far the best salesman i have ever dealt with! He is what others should to as an example. After spending a weekend of car shopping, it was Ethan is by far the best salesman i have ever dealt with! He is what others should to as an example. After spending a weekend of car shopping, it was so nice to be treated like they actually wanted our business and to follow through with what they said. I would definitely recommend Ethan and the team! Several local dealerships around here could learn a thing or two from these people. More

A man of his word. After buying a used Dodge Durango, a handshake promise wasn't honored by the dealership. Buyer beware, make copies, get signatures. The After buying a used Dodge Durango, a handshake promise wasn't honored by the dealership. Buyer beware, make copies, get signatures. The sales representative that I worked with fought the dealership to do the right thing and honor the deal. The dealership would not. In the end Ethan Estenoz personally made it right. Ethan has proven to be a man of his word, and that is a rare quality today. I highly recommend anyone shopping at this dealership to only deal with Ethan, he will definitely do you right. Thanks for the outstanding service Ethan, you have earned all of my future business. Raymond F. More

We keep coming back for the best dealership We have bought several vehicles from Lenoir City Dodge and Ron Tilley is the greatest. We never feel pressure and the sales people work hard at learni We have bought several vehicles from Lenoir City Dodge and Ron Tilley is the greatest. We never feel pressure and the sales people work hard at learning what you may be looking for and then Finding it for you. They listen to our needs and wants and never fail to make a deal with us. We have been to other dealerships locally, but once you have experienced the best, the others can't even come close to equalling the service. We highly recommend Lenoir City Chrysler Dodge Jeep Ram and also recommend their products. More