Lenoir City Chrysler Dodge Jeep Ram

Great Dealership They did not have the truck I wanted , but found it for me. Lenore Watson was very helpful, as was Andy the sales manager. They found me exact truck I They did not have the truck I wanted , but found it for me. Lenore Watson was very helpful, as was Andy the sales manager. They found me exact truck I was looking , short bed ,hemi and ,two wheel drive two door. More

Ram 1500 Bighorn Great service! Super friendly and do whatever they can to work with your budget! If you need a vehicle and want someone who cares about what you want Great service! Super friendly and do whatever they can to work with your budget! If you need a vehicle and want someone who cares about what you want and how they can help you then come here! More

Geat Dealership I traded in a 2019 Nissan Armada for a Jeep Wrangler. They gave me as good a trade in value as I could find anywhere (roughly equal to the Black Book I traded in a 2019 Nissan Armada for a Jeep Wrangler. They gave me as good a trade in value as I could find anywhere (roughly equal to the Black Book value) and found just the vehicle I wanted. Everybody from my salesman to the financial guy to the sales manager were friendly, professional, knowledgeable, and very efficient. The best part is that every vehicle sold by this dealership (even if they get the vehicle you want from another dealer, like mine was) is covered by a lifetime powertrain warranty. Unlike any other dealer I have ever been to in my whole 63 years, they didn't twist your arm to buy an after market warranty. They said here is what we offer; you don't want anything? Fine. My new Wrangler Rubicon is a work of art. A lot of fun to drive, gets decent gas mileage, and is exactly what I was looking for. More

Did not keep all their promises. I bought a 2007 Nissan 350Z from this dealer. This car is great and I love the ride. The convertible top had a small tear in the drivers side which th I bought a 2007 Nissan 350Z from this dealer. This car is great and I love the ride. The convertible top had a small tear in the drivers side which the manager said he had patched from the inside. Upon inspection of this patch I noticed it was coming off. I brought this to the managers attention and he said he would have it replaced. Nothing was done. The salesman said he would have it gassed up and detailed when I came to pick it up. When I arrived, it had just over a quarter tank of gas and the same black road grime that was on it when I test drove it. I love the car but a little goes a long way when it comes to keeping your word. More

Terrible customer service and arrogant GM/Owner Wow, stop! Don't go. Save yourself the headache of their qualified technicians who charged me $180 to remove grease applied to a coil by another cer Wow, stop! Don't go. Save yourself the headache of their qualified technicians who charged me $180 to remove grease applied to a coil by another certified Dodge dealership. Add $10 for a "repair order" charged to me. Eduardo the GM approached me with an arrogant attitude I guess just because he graced me with his presents. Truly appalling! More

Friendly Service but Price Gouging at its best! I had recently purchased a Ram 1500 from another dealer and needed to have some recalls done. Out of some reviews and a friends recommendation I decid I had recently purchased a Ram 1500 from another dealer and needed to have some recalls done. Out of some reviews and a friends recommendation I decided to schedule an appointment with this dealer. I also asked them to do a multi point inspection since it was near 30K mile and new to me. I also had 4 recalls that needed to be done. Up front I have to say that this is the most Dog Friendly dealer that I have ever been too! multiple employees came by to see my pup and it of course made my day! Here's the issue I have. Chris, came in and suggested that I change the fluid (Gear Oil) in the front and rear differentials and do a Fuel Injection and Throttle Body Cleaning. I asked how much? He stated it was $800 and some change! I told them I would to the fluid changes myself. And gave into the Injector cleaning. Now I wish I didn't! This same Valvoline procedure is done at other shops (same exact procedure) for just over $100. I was charged $345!!!!! To boot I look under the hood and you cant even tell that the engine cover has been touched! You have to remove it to get to the fuel rail to do this procedure! Now let's go back to the Fluid changes on the differentials. If it was 800 total for everything and the Injector/Throttle body was $345, that leaves us with $455 to do the fluid change. Now a 1500 Ram rear Diff holds 2.5 Qts. of synthetic gear oil. At the local auto store, a quart of Valvoline (which is what they use) is about $15. So to do both front and rear, you are looking at a total of $75 for five quarts. Now that would leave $380 for labor? This process is simple. Raise the vehicle, Remove drain and fill plug, Drain old oil, Clean and put back drain plug. Fill case with fluid till it runs out of the fill hole. Replace fill plug. Done! You want $380 for that!!!!? They didn't know that I have been around cars most of my life and my brother is even an ASE certified Mechanic for over 30 years, which I learned a lot from him thought the years! I do most of my own work because. One, I love to do it and Two, To keep from getting ripped off like I did here! I feel they owe me some money back on the Treatment that I was way overcharged for and I still dont even think it was done anyway from the evidence. I also learned later that this doesn't even need to be done until the vehicle has over 50K miles and or runs rough/Low MPG etc. THe GM reached out to me over this issue and had the Service Manager reach out to over this issue. I got the same song and dance about how qualified their techs are etc. etc. Problem is that I understand Qualified techs should be paid well for actual mechanic work. But to charge over a 400% markup on something that does not require a ASE Certified Master mechanic is uncalled for and is price gouging in my honest opinion! We tried to settle this issue by just at least meeting me half way on refunding the over charge. and the GM stated that he would only do a 20% refund because of his exceptional service. EXCEPTIONAL MY FOOT! Go somewhere else for more reasonable exceptional service. More

Friendly staff at Lenior Our experience with Lenoir was a delight from Chris, Brandy, JC, Finance Gentleman, General Manager, the Detail Personal and the Receptionist. The Our experience with Lenoir was a delight from Chris, Brandy, JC, Finance Gentleman, General Manager, the Detail Personal and the Receptionist. They were very professional and did an excellent job. It was a delight to work with your dealership Even though we live in SC we wouldn’t hesitate to drive 5 hours to do business with your dealerships again. Allen More

Our salesperson Janet was excellent Our sales consultant exceeded our expectations by getting us the required Jeep model and also getting us a great deal. We shopped at other dealership Our sales consultant exceeded our expectations by getting us the required Jeep model and also getting us a great deal. We shopped at other dealership before we decided at Lenoir. We got all the rebates we could get. More

Terry Flummer fantastic salesman Terry Flummer has just sold me another vehicle. He is a very knowledgeable salesman and also extremely honest. I traded my vehicle which I bought from Terry Flummer has just sold me another vehicle. He is a very knowledgeable salesman and also extremely honest. I traded my vehicle which I bought from this dealership prior to Terry working there He went well above and beyond to help me make the best deal possible and has satisfied my needs because he listened and acted in my behalf. I highly recommend Terry Flummer as the go to salesman at Lenoir City Jeep Chrysler Dodge for your next purchase. He will put you in not only a vehicle but an honest deal ! THANK YOU TERRY!! John Ostrander. More

2018 Jeep Renegade People were all very pleasant. Janet James-Owens was my sales person and Brian (person I filled out the paperwork with). They were great. The man People were all very pleasant. Janet James-Owens was my sales person and Brian (person I filled out the paperwork with). They were great. The managers were great also. There was only one key, so they had another one made for me. However, the other man that they have to help fill out the paperwork never called me back on a day that Brian was out of the office. It was an important call, concerning a personal check I paid them for the Jeep, for the down payment. Also, once I got home and was able to get a better look at the Jeep, I noticed a small ink stain and a larger stain on the passenger side back seat that looked like someone had gotten sick and it didn't all come up. I'm working on that. Janet James-Owens gave me some tips so I hope they work. There also appears to be a liquid stain on the passenger side dashboard. I cannot get that off. And, there appears to be a couple of small chips on the driver side door. I cannot fix that. I'm hoping they don't get worse. More