Len Stoler Lexus - Service Center

Brandon helped me find a service employee when the scheduled employee was unavailable. He was on top of things scheduled employee was unavailable. He was on top of things More

Just had service done on my Palisade, and Kelly went above and beyond. Thank you Kelly! above and beyond. Thank you Kelly! More

From the sales manager Joe Benson to the overall manager Alan Cassel and after buying or leasing Lexus's for over 30 years trying to do a buy-out of my current Lexus was a complete & total HORRIBLE experien Alan Cassel and after buying or leasing Lexus's for over 30 years trying to do a buy-out of my current Lexus was a complete & total HORRIBLE experience and will never do business with them again. More

terrible service experience from Len Stoler Lexus We have to share with everyone the terrible service experience from Len Stoler Lexus in Owings Mills. For the last 7 years we have bought from this de We have to share with everyone the terrible service experience from Len Stoler Lexus in Owings Mills. For the last 7 years we have bought from this dealer 3 new cars, for a total of over 160 thousand dollars. Oh yeah, they were so nice and polite when they sell their cars. But how did these people change when it comes to the guarantees they gave when buying. They just deceived us by using the name of Lexus. Our GX-460 is 6 years old, when we were looking for a car we wanted a family car with DVD. The salesperson Michael kindly suggested that we install a DVD package for this GX460 if we buy it and that we have to pay a little more than $2,000 dollars for this installation to Len Stoler Lexus. We agreed, and the dealer installed 2 DVD players. When the car was ready it took 1-2 days, Michael called and we began to paperwork for the purchase of this car. Everything was amazing. After 3 years, Michael offered to extend the additional warranty to 8 years or 75,000 miles in case of breakdowns Lexus will cover the repair. When issuing this guarantee, finance manager Travis explained that this warranty is the same as the factory warranty covering the engine, transmission and all electronics parts. I paid to this dealer another 2300 dollars for this extended warranty. I clarified this warranty covers the navigation, DVDs, air conditioning, seat heating? Mr. Travis assured me that Lexus would cover all this and they would not deceive their clients ... Unfortunately this was a lie !!! Now our DVD started to work badly and of course we remembered our guarantee and those promises. We tried to contact the dealer, but it was not easy. They ignored us for 4-5 days. We could not understand what was the matter. After 5 days, we received a call from the service director Michael. He said that we can bring the car and they will fix it, even if the warranty does not cover it. But after 2 days they called us and said that if we want to repair the DVD, then we need to pay them another $1,800 and the warranty does not cover it. Since DVD were installed not original. We began to explain you installed this DVD. You are official dealer and you should bear responsibility for it. We also said that Michael promised to repair, even if the Lexus does not cover the repair. But unfortunately it was also a lie. After 3 days, Michael said that he did not say that. We were in shock. These people are just deceivers. Michael also said that it's your problem that you did not notice what was installed in the car. That's all. These are our problems. And then when we took our car, we found out that someone were eating and left empty box from his lunch. There was a spilled liquid on the rug ( looked like Soda). We do not eat in the car. It's just horror, we are shocked by this dealer and their service. We plan to buy a car and of course we will never come here again. And we'll write to the main office of Lexus about our experience with this dealer. We advise everyone to think 100 times before going to this dealer. Sincerely, Denis Priimak More

Excellent Service I want to take a moment to thank Regina Thornwell for addressing and handling a situation I experienced when bringing my Lexus ES 300 for recent servi I want to take a moment to thank Regina Thornwell for addressing and handling a situation I experienced when bringing my Lexus ES 300 for recent service. She made me feel much more comfortable with the experience than I initially felt would occur and that she took my concerns into consideration. I have been a longtime customer of Len Stoler Lexus and feel that I will continue the relationship. Regards, Tonya Felix More

Regina Thornwell (service review) The service at Len Stoler was excellent as always. Regina makes sure your vehicle is up to date w/all service requirements and has your vehicle ready The service at Len Stoler was excellent as always. Regina makes sure your vehicle is up to date w/all service requirements and has your vehicle ready and clean on time. I would gladly recommend service from Len Stoler Lexus to anyone. I have been a long time customer for 15 plus years w/o any problems. Best Regards, Kevin Cox More

Good service Always pleased, Regina Thorn well does a great job in making sure my Lexus get the right service it needs. Will recommend Len stoler vehicle service. Always pleased, Regina Thorn well does a great job in making sure my Lexus get the right service it needs. Will recommend Len stoler vehicle service. More

Very sad with service Today I had appointment to change oil and tire rotation for 9:00am. Dropped my car at 8:45,waited inside until 11:00am then ask about my car. They sa Today I had appointment to change oil and tire rotation for 9:00am. Dropped my car at 8:45,waited inside until 11:00am then ask about my car. They sad to wash my car already long line and returned my car not washed,because they have new washing company. I thought if I have appointment my car should be done on time:60-90 min and should be washed bypassing line of people who came after me just to wash their cars. During my last car wash 2 month ago from my car money (quarters about$1.5) was stolen,my glove box was checked and some items was taken of the seat storage to passengers seat,EVEN crackers was dropped inside on a floor mat,temperature inside changed to hi heat.This is UNACCEPTABLE. It is not LEXUS,it is cheap junk yard with laisy workers.After conversations with managers no result. I bought my car from Len stoller in 2014. Service was great first year,then worse and worse. They need to start take care about castomers.Do it on time or FREE More

Horrible body shop. Wont recommended this to my worst enemy. They will make you feel bad to choose them as your body shop. They will never return your calls and they dont update you on the status of the enemy. They will make you feel bad to choose them as your body shop. They will never return your calls and they dont update you on the status of the Car. They dont care about their customers. Please stay away or you will regrate to use this as your Body shop. More

DO NOT DO BUSINESS WITH THIS DEALERSHIP - FOR ANY MAKE/MODEL/SERVICE. They are trying to charge me over $800.00 for a new key. A KEY. THAT TAKES 5 MINUTES TO CUT/PROGRAM. They are unethical. Not MAKE/MODEL/SERVICE. They are trying to charge me over $800.00 for a new key. A KEY. THAT TAKES 5 MINUTES TO CUT/PROGRAM. They are unethical. Not friendly, not willing to work with me or help me in any way, shape or form. More