Len Stoler Lexus

From the time I hit the "send" button on my laptop to the moment I drove off the lot in my new, IS 250 AWD, my experience at Len Stoler Lexus could not have been better! Donte Smith was quick laptop to the moment I drove off the lot in my new, IS 250 AWD, my experience at Len Stoler Lexus could not have been better! Donte Smith was quick to respond to my inquiries via the internet and followed up immediately with a phone call. He answered my questions, heard what I was looking for and came up with a deal that was exactly what I wanted. No pressure...just courteous, friendly and professional. Thanks for a most pleasant experience. More

Yeimy was a fantastic salesperson. She made sure that I received the best possible service. I would use her again for our auto purchasing needs in the future, without a doubt. Also, there were others at t received the best possible service. I would use her again for our auto purchasing needs in the future, without a doubt. Also, there were others at the dealership who were very helpful and added to our positive experience. More

I was extremely pleased with the overall professional manner in wich I was served. knoledge of the product and down right honesty.Since I had previously had a bad experience at another dealership the Pr manner in wich I was served. knoledge of the product and down right honesty.Since I had previously had a bad experience at another dealership the Price Quote was just what was Quoted with no hiden surprise at the end of the transaction. More

I made an appointment online the night before I wanted to drop off my car. When I arrived at 7am, Larry was waiting for me - he knew exactly who I was and was ready to get started. I noted in my appointment drop off my car. When I arrived at 7am, Larry was waiting for me - he knew exactly who I was and was ready to get started. I noted in my appointment that I would need a shuttle ride back to my house. Larry instead gave me a loaner. The recalls on my car were fixed and rack and pinion assembly was replaced under warranty with no questions asked. I was very impressed with how customer service oriented Larry and the folks at Len Stoler Lexus truly were. I will recommend to friends. More

My whole family, spouse and two kids, experienced great service at Len Stoler Lexus. The sales person, Ralph, had a great balance between listening and "selling". I knew exactly what i wanted and was able service at Len Stoler Lexus. The sales person, Ralph, had a great balance between listening and "selling". I knew exactly what i wanted and was able to test drive two cars to compare the options. After short and pleasant negotiation conversation i paid even a bit less, than what i was prepared to pay. Overall, my wife is happy with the car -> wife is happy -> i am happy... Yuriy. More

I dread buying a new automobile, for the most part because of the predictably depressing sales process. I'll only say, at least for Lexus, my view of dealer sales has turned 180 degrees. If I had an e because of the predictably depressing sales process. I'll only say, at least for Lexus, my view of dealer sales has turned 180 degrees. If I had an excuse to do so, I'd buy another car tomorrow from Len Stoler. Everyone I've dealt with has been tuned into my need to learn what I need to know and be friendly doing it. Congratulation, Lexus. More

I was very fortunate to work with Donte - the salesman that works for Len Stoler's dealership. He is very patient, knowledgeable, friendly and very very nice. I wish all car salesman were like him. Als that works for Len Stoler's dealership. He is very patient, knowledgeable, friendly and very very nice. I wish all car salesman were like him. Also, Alan, the general manager was very helpful and patient and worked with me on getting the best price. I appreciate their efforts. Great dealership and I would buy from them again. More

You guys matched and then exceeded my high expectations. I 've been in the customer service business for twenty years and a key component often missed by others is simply " connecting with the customer". Fr I 've been in the customer service business for twenty years and a key component often missed by others is simply " connecting with the customer". From sales to finance, your staff understood that I had done my homework and they did not try to "hard sell" or waste time. Each conversation increased my satisfaction with the experience of purchasing a new hybrid from Len Stoler. I only wish your dealership was closer to my home. Many thanks - fairways and greens to all ! - MK, PGA More

My experience with Len Stoler Lexus was wonderful. The people are friendly and they work with you to find the right car that fits you. The sales person, Sandy, was amazing. He was very informative, frie people are friendly and they work with you to find the right car that fits you. The sales person, Sandy, was amazing. He was very informative, friendly, and patient. The atmosphere is very comfortable and the dealership is impressive. I felt very happy leaving with my Lexus. I would definitely recommend this Lexus dealership to anyone. More

I have been a loyal customer of Len Stoler Lexus for the past 12 years. Overall I have been very pleased with Len Stoler Lexus. However, in the past 3 years, quality of dealership, and my overall satisfac past 12 years. Overall I have been very pleased with Len Stoler Lexus. However, in the past 3 years, quality of dealership, and my overall satisfaction/expectation has gone down-hill. There are few little items that used to make my experience A+++, but no more: 1) Free Starbucks coffee: no longer there: now cheap brewed yourself coffee 2) Free cookies, pastry always available: last few visits did not see anything available 3) Availability of loaners: Last visit was told I could not have one 4) For the first 8 years of being a customer, I always dealt with same service-person, and they knew me by name. Now: with their staff turnover, I can't keep up with who I worked with last. Hence, loss of true customer-service advisor experience. I really miss that one-on-one experience. All the items above, were something, I was always bragging about to my friends who did not own Lexus, and I was able to persuade them to purchase one. Overall, on a scale 1 to 10, I would say an 8 More