Len Stoler Hyundai

First of all the service dept NEVER answers their phone. Three times I had to stop in in person to make an appt.. There was some question as to whether the appt was ever made. My oil change took TWO HOURS! Three times I had to stop in in person to make an appt.. There was some question as to whether the appt was ever made. My oil change took TWO HOURS! The only saving grace was Deanna the service writer who helped me. She was more courteous than anyone else. More

I had a service appointment schedule for 3 PM 1/16/24. I called and was given the option to come in at 1:30 PM. I get there at 1:20 p.m. and was told by Kelly that there was no one to service my vehicle e I called and was given the option to come in at 1:30 PM. I get there at 1:20 p.m. and was told by Kelly that there was no one to service my vehicle everyone came in and left. I rescheduled my service for 2 days later. I received a call thirty minutes after my service appointment was supposed to start to ask whether or not I was still coming in for service. The day of service I asked to speak to the service manager Scott Gable who proceeded to tell me that "It was a snow day, What do you want me to do!" I asked him to comp my oil change and he told me "Oh no, we don't do that!" He was very condescending and offered to solution to the lack of customer service or waste of my time. Needless to say I am VERY DISAPPOINTED and will not be giving my business to them anymore. More

Bought our 2024 Santa Cruz back in October 2023 from Aaron Goulbourne, Sales Specialist, Len Stoler Hyundai 11275 Reisterstown Rd Owings Mills, MD 21117. It was a great experience, and we got a great d Aaron Goulbourne, Sales Specialist, Len Stoler Hyundai 11275 Reisterstown Rd Owings Mills, MD 21117. It was a great experience, and we got a great deal on the vehicle. Aaron got us top dollar for our trade-in, even with multiple dealer discount on the Santa Cruz. After the sale, Aaron contacted us to ensure our satisfaction. Go see Aaron, you will be pleased...we are. More

Terrible dealership to work with. Management was rude and they ran a hard hit on our credit AFTER already selling the only vehicle we were interested in - we only granted permission t Management was rude and they ran a hard hit on our credit AFTER already selling the only vehicle we were interested in - we only granted permission to run our credit for this specific vehicle. Avoid this place! More

DO NOT BRING YOUR CAR HERE FOR SERVICE! !! This should be NEGATIVE 5 star review. I wanted to believe these guys were trustworthy in the service department, but after spending $5,600 on an e !! This should be NEGATIVE 5 star review. I wanted to believe these guys were trustworthy in the service department, but after spending $5,600 on an engine repair that lasted only 11 months, I want you to learn from my terrible mistake. STAY AWAY!! In 2022 I was told by Kelly that our Sante Fe was in need of a replacement of timing chain and tensioner and camshafts and on and on. They held the car for 3 weeks with little communication about when it would be expected to be complete. I would leave messages and send texts and get no reply or call back. I would call over and over again until finally someone picked up. I left the dealership on 4/26/22. 15 hours later the car had a puddle of oil under it and had to be towed back to the dealership for repair. They covered that repair and returned the car 3 days later. Less than a year later, the check engine light came back on, and due to the terrible experience here, I decided to take it to a local, TRUSTED, certified master mechanic (unaffiliated with Hyundai) on 3/27/23 near my home. His diagnosis pointed out that the timing chain tensioner was damaged. He suggested taking it back to the dealership because of their 1 year warranty. Reluctantly, I made an appointment at the next available date, which I was told was JUNE 3rd. At that point, we called Hyundai corporate customer service and was provided a case manager. That woman was helpful and tried over and over and over to reach someone, but of course no one answered the phone. She eventually told us she was able to make an earlier appointment for May 17th, 2023. When I arrived that morning, I met Sean who not only said there wasn't any appointment for me, but when I discussed the reason for coming in and showed him the paperwork about the issue, he came off as annoyed and dismissed the paperwork without looking at it because it wasn't done by a Hyundai dealer. When I mentioned that I made the appointment BEFORE the 1 year warranty was set to expire at the end of April, he said that because I arrived after the warranty has expired, nothing would be covered. So now we all know, that if you're unfortunate enough to have your service done here, and it fails, dont make an appointment, just bring it in. Appointments mean nothing here. In an annoyed manner, he still accepted the car so the techs could look it over. I got a call a few days later asking if they could run a road test for 20 miles to learn more about the issue and that we would hear back the following week. Well no surprise here, we did not here back for almost 2 weeks. Meanwhile, my wife left several messages for Sean without a callback. Eventually, we did get in contact after calling back repeatedly, and was told they were going to try to work with Hyundai corporate to have them pay for a new engine. Even though I drove the car in there, Sean told my wife the engine was dead. Weeks and weeks and 3 months passed with very little communication. My wife left DOZENS of messages asking for status updates, but the only time we heard from anyone was when WE called them. Finally, we were told that Hyundai was not going to pay for it because it was out of warranty, and the dealer was not going to back their own poor work because it wasn't going to be paid for by Hyundai. They put a band aid on a shotgun wound and sent me on my way a year ago. Had Kelly been transparent about the fact that the engine may not actually be repairable at the time they quoted me at $5600 repair, I would have left at that point. The service manager Craig stated to me that because I brought the car in A COUPLE OF WEEKS after the warranty expired (even though I made the appointment WITHIN the warranty period) they will not assist. I spent all our savings and trusted these people. These guys only care about money, not customers, and certainly not about your car. More

Kenny, the salesman, was direct and courteous throughout the two-day process. He cared about my wants & needs in a new car, and enabled me to feel confident about the acquisition. the two-day process. He cared about my wants & needs in a new car, and enabled me to feel confident about the acquisition. More

I have a 2022 Hyundai Ioniq 5. I was told that they could service my vehicle. Originally, I took my car in for a warranty issue with my steering wheel. I was told that it need a I was told that they could service my vehicle. Originally, I took my car in for a warranty issue with my steering wheel. I was told that it need a replacement part and they ordered it, but it would take a while. I waited months and no phone call. Then, I needed to do maintenance and I scheduled an appointment for that. When I took my car in, I asked about the warranty part and it took them over an hour to find out that they never ordered the part. They then proceeded to ask me where I bought the car from and said I should go there. The wings Mills store said they can't work on the Ioniq 5 because they are not authorized. I don't know what to believe, but this was an awful experience and my car still isn't fixed. More