Len Stoler Chrysler Dodge Jeep

Great experience Our time at Len Stoler was a very pleasing one. Our sales person Daniel Burke was very laid back but a true professional. Very reassuring and kept the Our time at Len Stoler was a very pleasing one. Our sales person Daniel Burke was very laid back but a true professional. Very reassuring and kept the conversation relaxed. The financing lady, Mrs Vicki Shay was awesome and had everything all lined up. She made the process seamless. I’ll certainly be returning to purchase my husbands vehicle! More

Patient Although we made a few trips to the dealership, everyone who was assisting us with the purchase of our pickup truck were very patient with us. I think Although we made a few trips to the dealership, everyone who was assisting us with the purchase of our pickup truck were very patient with us. I think we were all happy in the end. More

300 SRT SERVICE I went in for a scheduled air bag recall and had an oil change completed while they had my car. They did a very nice job. Completed on time. I went in for a scheduled air bag recall and had an oil change completed while they had my car. They did a very nice job. Completed on time. More

$200.00 for an antifreeze flush and change? $200 for an antifreeze flush and replacement? Way, way too expensive. $60.00 for the antifreeze. Almost twice as expensive as it should be. $100 for l $200 for an antifreeze flush and replacement? Way, way too expensive. $60.00 for the antifreeze. Almost twice as expensive as it should be. $100 for labor? Really? How many hours does it take to pull a drain plug, fill up the radiator with flush fluid, run the engine, drain and refill with antifreeze? $150.00 would have been plenty for a flush and replacement. Also, the 2014 Caravan had only $12,000 miles on it. Not sure it needed the flush. Just the antifreeze change might have been enough. More

Horrible I took my 2003 wrangler to them because I was having a transmission issue. I was told by them that nothing was wrong with my Jeep and that when they d I took my 2003 wrangler to them because I was having a transmission issue. I was told by them that nothing was wrong with my Jeep and that when they drove it they had NO issues. I also found the receptionist to be rude and unwilling to listen to what I was telling her. I told her there has to be something wrong there is no way that nothing is wrong with the Jeep. All you really had to do was drive it and you could feel the hard shift into third gear. I asked her if the technician actually put his foot down on the petal to try and get it to shift hard and Hannah’s (the receptionist) stated to me “ma’am we will not break the law and go over the speed limited”. I could not believe her response. I went to pick it up and bring it home and on the drive home and pulling out on to rt. 140 it immediately started to have issues with the transmission. I found it very hard to believe what they had told me was true. I took the Jeep to Old Town motors in Sykesville and it turns out it was the TCM. I will never buy or take any of my cars to be services by this dealer again!!! More

Great Customer Service I have a 2016 Dodge Ram diesel. The NOX sensor needed to be replace at 60,000 miles which I felt was far too soon to have this kind of an issue that I have a 2016 Dodge Ram diesel. The NOX sensor needed to be replace at 60,000 miles which I felt was far too soon to have this kind of an issue that was not covered under warranty. Not only did Jennifer give me a discount on the service, she also gave me a free loaner vehicle for the week because when I have to have the truck service I was going on vacation. Great customer service. This is the 3rd vehicle that I purchased from Len Stoler Chrysler Dodge Jeep and will not hesitate to purchase a 4th when I'm ready. Thanks Jennifer! More

very positive it was very nice gave us a loaner explained everything they were going to do very pleasant and great to work with will come back it was very nice gave us a loaner explained everything they were going to do very pleasant and great to work with will come back More

Not a great service experience Here is the response I received. During the time your vehicle was here, we had our detail dept. clay bar the paint surfaces on your vehicle two time Here is the response I received. During the time your vehicle was here, we had our detail dept. clay bar the paint surfaces on your vehicle two times in an attempt to remove the "rail yard dust" that was on the sides of the vehicle. Some of the particles we could not reach to remove because they were obstructed. I am sorry we were unable to meet your expectations. The costs to provide you with the courtesy transportation, as well as the cost to clay bar your vehicle was done as a courtesy. The condition was not a warrantable paint defect, and was not covered by the FCA Vehicle Limited Warranty. The Ram was delivered to you on 10/27/18 and was received from you for repairs on 4/4/19 with 11420 miles on it. More

lost key fob I lost my key fob and Hannah was great she got me in and a new key fob the same day. The work was done very quick and I was on my way. I lost my key fob and Hannah was great she got me in and a new key fob the same day. The work was done very quick and I was on my way. More

Great Customer Service Great customer service! I have the convenience of being dropped off to work and my vehicle being done by the time I get off. Everyone is so nice and Great customer service! I have the convenience of being dropped off to work and my vehicle being done by the time I get off. Everyone is so nice and out to please. I have bought my last two vehicles her and they have done all the servicing. I highly recommend them. More