Leman's Chevy City

Unbelievable When I brought my Chevy Volt into the dealership for a software update, the vehicle was still under warranty. The update was completed and then the he When I brought my Chevy Volt into the dealership for a software update, the vehicle was still under warranty. The update was completed and then the heating and cooling stopped working almost immediately. Once I brought the vehicle back in, I was just barely over warranty and they said it was going to cost $2,500+ to repair. In addition, no cost for diagnostic was discussed on the phone or verbally with my husband who dropped the vehicle off. Upon picking up the keys and car, we were told that we would owe $100 for the diagnostic visit...which probably could have been figured out via Youtube. When I questioned the attendant on Saturday, she was great. She gave us information and people to call and stated that she would xxu with management so we would receive a call regarding this. Five days (3 business days) later and still not communication. I would most definitely NOT recommend Chevrolet service. Upon leaving on Saturday, I drove the car to O'brien and traded it in for another vehicle. Save your time, money, and sanity and drive past Chevy City. The kicker... This is the response I received from the "manager" who did not manage any part of this situation... "Dana, I'm sorry you were not completely satisfied with your recent service visit. The Volt is a hybrid electrical vehicle that takes a Certified Volt Technician to both diagnose and repair the vehicle for electrical and mechanical concerns. Most of our Volt customers have done extensive research into the new technology in their vehicles and are aware of the complexity of the repairs needed. Unfortunately, your factory warranties have expired, and you were quoted up front for possible diagnostic charges involved for the technician to diag your vehicle's mechanical concerns. I'm sorry you felt you needed to trade your vehicle in, but I hope you are completely satisfied with your purchase." Unbelievable...Call me stupid again for not "researching the new technology in my 4 year old vehicle". More

Love it I had an excellent experience with Leman’s Chevy City. My salesman and my business team was awesome and I give 10 star rating to Andrew Hoffman and Ty I had an excellent experience with Leman’s Chevy City. My salesman and my business team was awesome and I give 10 star rating to Andrew Hoffman and Tyler Nagel for doing an amazing job on getting me my brand new 2019 Chevy travese More

Effortless Experience I went into car shopping ready for the sales teams to be on high alert to swarm me the minute I got into each car lot. I hadn't shopped for a vehicle I went into car shopping ready for the sales teams to be on high alert to swarm me the minute I got into each car lot. I hadn't shopped for a vehicle in several years and wanted to take my time so I was a bit nervous going into it. I was pleasantly surprised to have the exact opposite experience at Leman Chevrolet! I actually drove through the lot a couple of times and didn't have a sales person approach me until I got out of my car and initiated the conversation. Our salesman, Spencer Pratt, was patient and professional and made the car buying experience effortless. Great guy!! I highly recommend him. Thanks Spencer!!! Kudos to you on a job well done. I appreciate you taking the time to listen to my concerns, answer all of my questions (even after I bought the car) and making the experience a great one! More

Pefect We had a great experience with Leman’s Chevy. Thank you for getting us in the vehicle we needed and helping us grow our business! We had a great experience with Leman’s Chevy. Thank you for getting us in the vehicle we needed and helping us grow our business! More

Great customer service. They were able to get me exactly what I wanted in a fast manner. DeAndre was extremely helpful in the whole process and answered any questions that I They were able to get me exactly what I wanted in a fast manner. DeAndre was extremely helpful in the whole process and answered any questions that I had. I would definitely recommend Lemans Chevy City to my family and friends for their next vehicle purchase. More

Great experience. We were in the market for a good used vehicle and found exactly what we wanted at Sam Leman's. Our salesman was a great help and the overall experien We were in the market for a good used vehicle and found exactly what we wanted at Sam Leman's. Our salesman was a great help and the overall experience was pretty painless!! More

Top Notch :) Work done timely and with ease. I am always Pleased with the Service performed on My Vehicle as well as the Professional Service from the Sam Leman St Work done timely and with ease. I am always Pleased with the Service performed on My Vehicle as well as the Professional Service from the Sam Leman Staff !!! More

Love my equinox Went to test drive the equinox and ended up buying it. The salesman that I worked with was there only three weeks, but he acted very professional and Went to test drive the equinox and ended up buying it. The salesman that I worked with was there only three weeks, but he acted very professional and knew what he was doing. He did an awesome job for me. Would go back to him if I needed another vehicle. Had some issues the first few days after purchase, called him and he took care of everything for me. More

Fast and professional Fast and professional. Great service! They were prompt and getting me checked in. The shuttle to work was timely. They discussed my exhaust issue and Fast and professional. Great service! They were prompt and getting me checked in. The shuttle to work was timely. They discussed my exhaust issue and ways to keep my costs down. More

Very Efficient Appreciate having Saturday morning service available. Staff was efficient and service was performed on time. Providing good customer service is just a Appreciate having Saturday morning service available. Staff was efficient and service was performed on time. Providing good customer service is just as important as selling a good product Thank you More