Leith Volkswagen of Raleigh

Sales is great which is why I have bought over seven cars. The service department is a whole other story. It seems that prices change on things and they don’t seem to know why. If you ask how much some cars. The service department is a whole other story. It seems that prices change on things and they don’t seem to know why. If you ask how much something is they don’t know like oil change. They have been doing them day in and day out. If they don’t know by know by now let them go. More

They were all very laid back. They gave me a fair price for my trade-in after some negotiating. Alex was a very polite and even helped the detailed detail our car before we drove off the lot. I was pleasan for my trade-in after some negotiating. Alex was a very polite and even helped the detailed detail our car before we drove off the lot. I was pleasantly surprised by the experience. More

I had an appointment booked for my car with service, scheduled for 7:45am. We dropped the car off with one of the service staff the prior afternoon. At around 1:30pm on the scheduled service day, I text scheduled for 7:45am. We dropped the car off with one of the service staff the prior afternoon. At around 1:30pm on the scheduled service day, I texted my advisor asking if he had a status on my vehicle. About 45 minutes later he replied “not yet”. By 4pm I had heard nothing back so I called. At that time he told me they had not even taken my car back. At no time during that day did he reach out to me and explain they weee behind. I understand staffing shortages with mechanics but that should never prevent the advisor from maintaining a good line of communication on status. Perhaps they didn’t want to take on warranty work since they don’t get paid for it. Either way, it was an unacceptable occurrence. I had someone take me over to get my car and explained my frustration. He did apologize for the lack of effort on his part, but I don’t think we’ll go back. I still have no resolution. I made sure not to display any anger but did let him know what he did wasn’t right. More

Very pleasant & helpful staff without all the attitudes that make some dealerships miserable. My salesperson Daniel was great as was the finance mgr Phil. Down to earth!! that make some dealerships miserable. My salesperson Daniel was great as was the finance mgr Phil. Down to earth!! More

Really appreciate the effort Troy at Leith Volkswagen put into making our purchase go as smoothly as possible with our ID.4 order. The process was easy and quick. into making our purchase go as smoothly as possible with our ID.4 order. The process was easy and quick. More

My first visit was a bit cold but Micheal V my salesman was to the point precise and absolut Profesional was to the point precise and absolut Profesional More

Everyone was friendly and knowledgeable. The facilities were clean and they actually had cars in stock! were clean and they actually had cars in stock! More

Carlos was SUPER helpful, very personable and cared about helping me choose the right vehicle in these crazy limited availability times. Great all around guy and excellent communicator. Would definitely reco helping me choose the right vehicle in these crazy limited availability times. Great all around guy and excellent communicator. Would definitely recommend Leith and working with Carlos. I can't say enough great things about him! More

Great customer service! Staff was knowledgeable and friendly. Helped me with every step of the process and made it fast and easy friendly. Helped me with every step of the process and made it fast and easy More