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45 Reviews of Leith Volkswagen of Cary - Service Center
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February 03, 2016
Leith VW service is the Best! We have been going to Leith VW Cary since we bought our first Passat in 2003 out of state. There was no problem having all service done here. Over t We have been going to Leith VW Cary since we bought our first Passat in 2003 out of state. There was no problem having all service done here. Over the years, we have had excellent service and and then sales assistance from Troy when it was time to purchase a new Passat. Currently, Amy Stewart is our Service Coordinator and Charles is our service provider. They are the best!!! They are the reason we have over 100 thousand miles on our car and it works like new. More
by Happy customers
Employees Worked With
Charles, Service dept., Troy Haynes, Amy Stewart
February 02, 2016
The BEST! Cedric along with the whole crew are awesome. Service desk is helpful and polite. My parents and I have been going here there for well over 5 years a Cedric along with the whole crew are awesome. Service desk is helpful and polite. My parents and I have been going here there for well over 5 years and would not go anywhere else. By far the most professional place to buy and take your car for all service. More
by Awegner
Employees Worked With
Cedric Wolber
January 15, 2016
Great Customer Service Every time I have to bring my car in has been the best experience I've ever had as far as service goals. Mike always listens to my concerns and explai Every time I have to bring my car in has been the best experience I've ever had as far as service goals. Mike always listens to my concerns and explains things in a way that is easy to understand. I dropped my car off this morning for windshield replacement and my loaner car was on and warm. That's good customer service!! Thank you all! More
by mary.carol.harris
Employees Worked With
Mike Cesmat
October 29, 2015
Great Service / Great Dealership I love Leith VW of Cary! Amy Stewart makes my service visits enjoyable and relaxing. I always look forward to bringing our car in for service! Amy I love Leith VW of Cary! Amy Stewart makes my service visits enjoyable and relaxing. I always look forward to bringing our car in for service! Amy makes sure that I am always taken care of. I will never take my VW to any other service location! We look forward to purchasing other VWs from this dealership! More
by jbwoods
Employees Worked With
Amy Stewart
October 22, 2015
Everything top notch Amy Stewart was wonderful to deal with! She was very professional, getting us in and out very quickly! She knew so much about our Passat and even had Amy Stewart was wonderful to deal with! She was very professional, getting us in and out very quickly! She knew so much about our Passat and even had something fixed for free that we didn't even notice! (Cosmetic). She and Leith VW get my highest recommendation!! More
by Desarkat
Employees Worked With
Amy Stewart
October 03, 2015
Took FOUR TRIPS to get a simple repair done. Short version - no fewer than four trips to the dealership to get a simple recall part replaced. Each one marked by employee incompetence, and instead Short version - no fewer than four trips to the dealership to get a simple recall part replaced. Each one marked by employee incompetence, and instead of making it their problem to fix it, the answer was always for me to spend more of my time and gas driving from Durham to Cary. Leith's response is to block you from posting on their Facebook page if you say anything negative. If my VW needs anything else from the manufacturer I'll just sell it rather than take it back to these people. Even when I picked it up today (after the manager didnt' tell me he was sending someone to pick me up, and a guy randomly showed at my house at 8 am, when I couldn't go - then I had to take two hours off work and get a friend to drive me) I got 5 minutes down the road and the car was MOSTLY fixed, but not completely. The answer to "we screwed up" is "we will make it our problem to make it right," not, "sorry, you have to drive down here a bunch more and waste more of your time." Leith sucks. More
by jlam
Employees Worked With
Rusty Carter
June 20, 2015
Appraisal of used car value Allison Vincent from Leith VW in Cary helped us with excellence with the value appraisal of our used cars that we had to sell because of an internatio Allison Vincent from Leith VW in Cary helped us with excellence with the value appraisal of our used cars that we had to sell because of an international move. First, I appreciated that Leith offers this service to its customers, second the service that Allison provided was so smooth, easy and fast. Most of all I appreciated Allison's flexibility and customer focus!!! More
by SteffenW
Employees Worked With
Allison Vincent
May 28, 2015
The one and only place I take my car! Leith is the best! I lived in Charlotte when I bought my car and ended finding the best service and price in Cary. I now live in Virginia beach and tr Leith is the best! I lived in Charlotte when I bought my car and ended finding the best service and price in Cary. I now live in Virginia beach and tried a service center here and it is just not the same, I now travel back to Cary whenever I need help or just for a routine service. Between the nice location and friendly service you can not go wrong here! More
by Every_where_man
Employees Worked With
Rusty Carter
May 13, 2015
Owed me nothing and gave me everything Honesty, Integrity, and Outstanding is how I would describe this service department. During recent vehicle rental I had a Passat and a low tire press Honesty, Integrity, and Outstanding is how I would describe this service department. During recent vehicle rental I had a Passat and a low tire pressure light ended up staring me in the face. I happened to be close so I stopped into this service department. They did not simply set the pressure and send me on my way they checked all the tires over for debris and gave me peace of mine before they sent me on down the road. The Service Manager introduced himself and small talk was welcome as it made the short time I was there very personal. My hats off to all the staff, top notch! More
by BezersSLPSS
Employees Worked With
Rusty Carter, Amy Stewart, Tina Jastrow, Mike Cesmat
May 11, 2015
Techs over compensate for their lack of knowledge I need a TCM for my Jetta. Have had it in your shop 4 times and even asked for the TCM to be replaced on the first visit. Your guys do not want to do I need a TCM for my Jetta. Have had it in your shop 4 times and even asked for the TCM to be replaced on the first visit. Your guys do not want to do it and after their 4th guess as to what the problem is, I am still having the same problems. On top of that, I was told by your service department that they cannot help me with this issue!!!! I have gotten several others professional opinions on my car, even some from specialists in out of state, and they have ALL said my TCM is bad and it is a common problem. Now I do not trust your service department and need a new TCM to have it installed by someone I trust. I do not know any where to take my VW as I thought that the VW Professionals could figure out their own car but you guys have failed miserably and now all I want is the part! and my money back would help too since I have had to pay for 'best guess' after best guess and your guess have all been wrong and NO ONE IN YOUR SERVICE DEPARTMENT EVEN CHECKED THE INITIAL TCM PROBLEM THAT I ASKED FOR!!. So am I getting the run around because I'm a girl or is it because your idiots think they know more than anyone else, cause obviously they don't! Could it be all the ego problems with your mechanics and service guys trying to over compensate for their lack of knowledge about their vehicles!!!!!!!!!!!! More
by MissV
Employees Worked With
Matt Anderson & Mechanic?
