Leith Volkswagen of Cary - Service Center

Hendrik is an allstar! I have had the pleasure of dealing with Hendrik for a few years now, he is an amazing parts consultant! As a loyal Volkswagen owner, I care deeply for I have had the pleasure of dealing with Hendrik for a few years now, he is an amazing parts consultant! As a loyal Volkswagen owner, I care deeply for my Eurovan, it is nice to have someone at the dealership who understands my strange relationship with an old cruddy van and is as excited to talk about it as me! Thanks for keeping me on the road Hendrik! More

They throw parts at a problem - not able to fix This is the worst service department I have ever come across. We bought from them but when our Jetta had it's first problem, we had to take it in 6 t This is the worst service department I have ever come across. We bought from them but when our Jetta had it's first problem, we had to take it in 6 times for them to realize it is the timing belt, a normal problem in a car with over 100,000 miles. They just kept throwing parts at it until we were over $2000 in before saying we needed another $1600 repair (timing belt). VW USA was also incompetent when we spoke to them. They were unwilling to help offset any cost despite being the ones who supposedly told Cary VW to try this and try that. I will never buy or use this dealership again. More

Very friendly and helpful I needed to replace an older vehicle, the service department directed me to service to sales exchange. Larry understood my issues and was extremely su I needed to replace an older vehicle, the service department directed me to service to sales exchange. Larry understood my issues and was extremely supportive and helpful in securing a replacement vehicle. I’m thrilled to be a new owner of a 2019 Jetta. More

Poor Guesswork on service and YOU pay for it I would NEVER trust Leith VW for any service after warranty expiration. The only thing this dealership has is its patronizing approach to providing se I would NEVER trust Leith VW for any service after warranty expiration. The only thing this dealership has is its patronizing approach to providing service. I took my VW van in for an intermittent no-start diagnostic: $100. What I received was a POOR un-professional guess that a wire was loose and was the culprit. I paid them almost $300 for this work-shame on me! I took it home on Friday night and for the balance of the weekend it still had intermittent starting problems. I called the master of guesswork (Rusty the Service Mgr.) and I had to bring it in again. This time after 24 hours of nothing, Rusty tells me my NEWLY installed starter MAY be defective. Because he stated he "hit" the starter with a hammer and it magically started! When I asked for my money back for the bad diagnoses, Leith refused. After a month of phone calls and emails from VW Customer care: same response: Leith will not reimburse for their POOR to no diagnostic guesswork. Take your VW to a private Euro mechanic anywhere else in the Triangle before you consider coming here. They WILL gouge you and you have NO recourse. More

Excellent service, outstanding customer care I bought my atlas in October 2017. It is now January 2018, and I happened to notice a piece missing on one of the captains chairs. I ran into my sale I bought my atlas in October 2017. It is now January 2018, and I happened to notice a piece missing on one of the captains chairs. I ran into my sales associate, Freddie Joseph, and let him know about this. He immediately came over to my vehicle, took pictures of the problem, and shortly after called me to let me know that a new piece would be ordered and I would not be charged. Both Leith Volkswagen and Freddie Joseph go above and beyond the call of duty to help their customers and to make sure vehicles they sell work perfectly! More

Excellent service on my 2017 Jetta @ 5000 miles Excellent service on an oil change and tire rotation on my 2017 Jetta with only ,5060 total miles. They explained the services and gave me an estimate Excellent service on an oil change and tire rotation on my 2017 Jetta with only ,5060 total miles. They explained the services and gave me an estimate before the work. They explained how the next service interval would work based on my low yearly mileage. More

Great Service Been taking the Jetta Tdi here since purchase, service has always been great Tina and Mike Cesmat who just rejoined team have taken grest care of me o Been taking the Jetta Tdi here since purchase, service has always been great Tina and Mike Cesmat who just rejoined team have taken grest care of me over the years! Rusty service manager makes sure I'm happy and see to it that any issues I may have ate taken care of. Great team. More

Quick and timely. Very impressed with the service and a personal person that addressed my service details. I was in and back on the road in less than an hour. Very pl Very impressed with the service and a personal person that addressed my service details. I was in and back on the road in less than an hour. Very pleased!!! More

Excellent Service is Back! When Mike left previously the care and attention to detail declined so quickly that I considered taking my car elsewhere for service. Earlier in the w When Mike left previously the care and attention to detail declined so quickly that I considered taking my car elsewhere for service. Earlier in the week when I made my appointment I saw that he had returned and didn’t hesitate giving Cary another try. As always service was professional and quick! I only trust Mike with the service of my car. He made sure all of my questions were answered and went above and beyond to fix the CarPlay issue I was having. My car was returned in better and cleaner condition then when I dropped it off which is very nice touch. Thank you for the wonderful service once again! More

Awful customer service. Was not kept informed regarding the status of my vehicle after the customer service rep promised to call. Was not told all of the potential charges a Was not kept informed regarding the status of my vehicle after the customer service rep promised to call. Was not told all of the potential charges associated with the repair and the representative admitted not disclosing everything. Will never take my car there again. I know many other people with VWs. I will advise them to not use this dealership. More