Leith Volkswagen of Cary - Service Center

It is very difficult to get a service appointment. Often when you try to schedule, it is weeks before they have any available slots. This is not at all helpful when you have a problem with your VW- an Often when you try to schedule, it is weeks before they have any available slots. This is not at all helpful when you have a problem with your VW- and if you own a VW you definitely will have problems with it. More

I took my Passat in get get it so it would pass inspection so they charged me 1650 dollars then called me and said car was ready I went to pick it up and they said failed inspection because of tint inspection so they charged me 1650 dollars then called me and said car was ready I went to pick it up and they said failed inspection because of tinted windows so I wasted 1650 dollars for nothing More

Do not trust this dealer! They do not stand behind their products! I had a 5 year warranty on a car and called service to schedule an appointment two weeks before my warranty They do not stand behind their products! I had a 5 year warranty on a car and called service to schedule an appointment two weeks before my warranty expiration date. They scheduled service for the VERY NEXT DAY AFTER my 5 yr warranty expired. I asked if there was any possible way to schedule sooner, they said no, that was the soonest available appointment, so I scheduled the soonest available, thinking they would honor the warranty, since the issue was reported, recorded, and scheduled TWO WEEKS in advance of the expiration. By the way, other dealers were also booked up and unable to schedule appointments sooner. When I arrived, they said I would have to pay everything out of pocket! Maybe it was just a coincidence that the appointment was scheduled for the very next day after the 5 yr expiration. What I know for sure is that the decent thing to do would have been to honor the warranty since they were unable to schedule sooner. I tried speaking with the dealer’s general manager, but he would not budge, saying he would consider working with me if I had spent more money at his dealership in the past. I had my car serviced there before, but he said that since I did not regularly service my vehicle there, he didn’t even consider me a customer! What does that have to do with honoring a five year warranty that was built into the purchase price of the vehicle? I really wanted to believe that Volkswagen moved past their greedy, profit-crazed culture that came to a head with the huge international scandal a few years ago. But clearly, they still prioritize profits over people and integrity. More

Fed up with delays, poor communications, poor work, trying to gloss over problems, and generally bad customer service. They have consistently taken way too much time to fix issues, neglected to call or trying to gloss over problems, and generally bad customer service. They have consistently taken way too much time to fix issues, neglected to call or keep us informed, been extremely slow, and generally changed their messages or changed their diagnosis too many times. Very poor service record with our VW . More

Wonderful experience at Leith Volkswagen of Cary. I was able to try out the vehicle on my own time and the purchase process was easy and smooth able to try out the vehicle on my own time and the purchase process was easy and smooth More

Great service all around! Khaled was extremely helpful in giving advice and feedback for my first car. I would highly recommend this dealership to my friends and family. Volkswagen is the best! giving advice and feedback for my first car. I would highly recommend this dealership to my friends and family. Volkswagen is the best! More

Kendal is the best salesman EVER! He goes out of his way for all of his customers. I highly recommend asking for Kendal. I know I’ll never ask for anyone else! for all of his customers. I highly recommend asking for Kendal. I know I’ll never ask for anyone else! More

Can't beat a VW I absolutely love my 2019 Jetta. I been doing business with this dealership for 8 years now. There service is top notch. All are very helpful and know I absolutely love my 2019 Jetta. I been doing business with this dealership for 8 years now. There service is top notch. All are very helpful and knowledgeable. You are in good hands. Special Kudos to Utsav who put me in this car. He is just a text or phone call away to help you on whatever you need. If you ever thought about getting a VW there is no better place than Leith VW of Cary. Ask for Utsav. He will take very good care of you. Tell him Ed sent you. More