Leith Volkswagen of Cary

This was my second purchase from Christy at VW Cary and she did a fantastic job in helping me find my perfect car! She is super knowledgeable and easy to work with. Jim and Mary were also very genuine and she did a fantastic job in helping me find my perfect car! She is super knowledgeable and easy to work with. Jim and Mary were also very genuine and ensured the entire process was quick and easy for the customer. I will definitely come back for my next purchase! More

Brought vehicle 2024 Volkswagen Tiguan just couple of week ago , here what i want to share my experience on buying and customer service -went to showroom their manger hooked up with sales guy , his name week ago , here what i want to share my experience on buying and customer service -went to showroom their manger hooked up with sales guy , his name is Faijal Najeeb this guy duty is other than selling the vehicle no proper explanation about the vehicle and it features -ours is straight forward buying , we had 2023 Volkswagen Tiguan and we want buy same model only change is year Faijal said all the features are same in 2024 other than trunk door remote opening and closing , we understand that but in previous model there is to be sun glass holder now it is not there and he did not say about this feature also they made car smaller / less wider than 2023 model , this is big change he did not say anything about this as his only duty is to sell the car and get the commission!! After Noticing all this called the dealer ship and spoke to this guy , to my disappointment this guy instead of explaining to my questions he was yelling at me as if he given me the car for free, very poor customer service he even told one of his manger will call me on this , till now no one called me on this , very bad from upper end to lower end people , what a shame !! my advise to new buyers, dont ever go to this show room , instead of this one go to flow Volkswagen in Dereham , i brought my 2023 car with them , they are very good in customer servise and all other questions from you More

Christy was great! She even stayed late to finish our purchase. I would recommend Leith VW and Christy to friends. She even stayed late to finish our purchase. I would recommend Leith VW and Christy to friends. More

Christy was very knowledgeable about the vehicle and did a great job explaining each of the features. She has a wonderful personality and low pressure approach to sales. I really enjoyed the experience. a great job explaining each of the features. She has a wonderful personality and low pressure approach to sales. I really enjoyed the experience. More

Dear Leith Volkswagen of Cary, I wanted to take a moment to express my heartfelt gratitude once again. This is now the second time I have had the pleasure of purchasing a vehicle from your dealership moment to express my heartfelt gratitude once again. This is now the second time I have had the pleasure of purchasing a vehicle from your dealership, and I am incredibly pleased with my decision to acquire another new (to me) vehicle. I owe a great deal of credit to Christy Suh, who was instrumental in my car-buying experience. Christy's expertise and assistance have made all the difference, and I am truly grateful for the exceptional service provided. I look forward to the possibility of continuing my relationship with Christy and the entire team at Leith Volkswagen of Cary in the future. Thank you sincerely, Ryan More

My experience and Leith Volkswagen in Cary was incredible. I arrived later than anticipated, due to an accident on my route. When I arrived my sales person was at the door to greet me and show me incredible. I arrived later than anticipated, due to an accident on my route. When I arrived my sales person was at the door to greet me and show me around their inventory. I was offered a bottle of room temperature or ice cold water while we spoke, which I thought was very kind. I can’t say enough about the store experience at this dealership. More

As usual amazing service and peace of mind we are getting the right vehicle for the right price the right vehicle for the right price More

It was a great and fun experience with Gerald at Leith dealership, will come back in the future. dealership, will come back in the future. More

Do not trust this dealer! They do not stand behind their products! I had a 5 year warranty on a car and called service to schedule an appointment two weeks before my warranty They do not stand behind their products! I had a 5 year warranty on a car and called service to schedule an appointment two weeks before my warranty expiration date. They scheduled service for the VERY NEXT DAY AFTER my 5 yr warranty expired. I asked if there was any possible way to schedule sooner, they said no, that was the soonest available appointment, so I scheduled the soonest available, thinking they would honor the warranty, since the issue was reported, recorded, and scheduled TWO WEEKS in advance of the expiration. By the way, other dealers were also booked up and unable to schedule appointments sooner. When I arrived, they said I would have to pay everything out of pocket! Maybe it was just a coincidence that the appointment was scheduled for the very next day after the 5 yr expiration. What I know for sure is that the decent thing to do would have been to honor the warranty since they were unable to schedule sooner. I tried speaking with the dealer’s general manager, but he would not budge, saying he would consider working with me if I had spent more money at his dealership in the past. I had my car serviced there before, but he said that since I did not regularly service my vehicle there, he didn’t even consider me a customer! What does that have to do with honoring a five year warranty that was built into the purchase price of the vehicle? I really wanted to believe that Volkswagen moved past their greedy, profit-crazed culture that came to a head with the huge international scandal a few years ago. But clearly, they still prioritize profits over people and integrity. More

Very helpful and informative. They answered all of my questions and got me into a car that met all of my needs at a price that met my budget. They answered all of my questions and got me into a car that met all of my needs at a price that met my budget. More