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Leith Nissan - Service Center

Cary, NC

4.7
94 Reviews

94 Reviews of Leith Nissan - Service Center

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January 28, 2016

Update of computers Thanks goes out to Rashawn for helping me get my Nissan updated Jan. 27th and for the special care shown to me. You folks are amazing! More

by suzyq050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rashawn, Jason Roeser
January 15, 2016

Own a 2007 Altima and love my car Entered a beautiful lit fresh reception area and greeted by LeShan ??. Sorry about name. Promptly,registered and escorted to waiting area for,repairs More

by Dkerkhoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LeShawn or LeShan?, Rashawn Bass
December 22, 2015

Lifetime FREE Oil Changes? Don't believe what you are told When I bought my new Nissan from Leith Nissan, I was told I would get "lifetime FREE oil changes". Go to their website and they say the same thing the More

by UpsetBuyer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Bonnie Gramling, Cheryl Furcini
Jan 29, 2016 -

UpsetBuyer responded

As a result of my interaction with Leith, they did update their website to include a disclaimer around the free oil change ...

December 04, 2015

Service was great! Ralph got my car done in a reasonable amount of time and service was phenomenal! Truly exceptional customer service. I would recommend anyone to condu More

by Jermaine Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bonnie Gramling, Derek Parker, Ralph Higgs
September 14, 2015

My rouges first service First oil change, inspection done with no problem. Thanks to Bryan Neal for his flexibility and his great demeanor. I only waited for 30 minutes and B More

by M&M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 14, 2015

Donna Every time I come in for service Donna always give excellent customer service, every one at Leith Nissan is very friendly I always receive good serv More

by sheila
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 26, 2015

Uncaring Service Manager I own a Nissan Leaf and constantly run into an issue with the availablity of using their charging units. Everytime I try the Level 2 units are always More

by Leafowner
Customer Service
Recommend Dealer
No
Employees Worked With
Cheryl Furcini
Sep 04, 2015 -

Leith Nissan responded

Dear Leafowner, As the highest volume LEAF seller n our District, as well as, proponent of LEAF technology, I want to assure you, we care about our LEAF customers. That is why we were the first Nissan dealership to receive the quick charge station. Our Service Manager, Cheryl Furcini, works diligently to keep the charging ports clear. With the quick charge port available for our LEAF customers, is there any reason you do not use that? Also, I understand from our receptionist when she tried to get your name and number, you hung up on her. I had hoped to hear from you to have a dialogue rather then emailing back and forth. Please know that once we move into our new facility, the charging stations will be more accessible to our LEAF customers since we will have a larger space to accommodate this need. Thank you for your patience. Sincerely, Ruth Garratt Owner Loyalty Manager Leith Nissan of Cary (919) 589-0029

August 22, 2015

Excellent Service The minute I walk in, I am greeted and treated to excellent customer service, I am kept well informed of the progress of my service by an advisor, who More

by Isi1947
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Higgs
July 10, 2015

Express Service is false advertising Express Service is NOT TRUE. I drove 30 minutes one way today for this guaranteed 30 min service to be told it would be at least 30 min to get in for More

by formercustomer
Customer Service
Recommend Dealer
No
Employees Worked With
Jason Roeser
Jul 25, 2015 -

Leith Nissan responded

Service Manager, Cheryl Furcini, contacted this customer privately. Please note the customers statement, "With Nissan Express Service we offer a signature Express Oil & Filter Change that’s fast, convenient, and guaranteed! We get you in and out in 30 minutes or less, or your next oil and filter change is FREE! Coupled with our No Appointment Necessary, this means getting the needed maintenance on your vehicle doesn’t need to be a hassle! Life is busy and we make it as easy as possible!" is from nissanusa.com. This is possible as long as an oil change is all that is performed. When additional services are requested, additional time has to be allotted.

June 27, 2015

Leith Nissan is the best! This is the best dealership, the service department manager Cheryl did all she could to accommodate us when we found out we have two ruined tires due More

by Russell2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Cheryl Furcini
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