Leith Nissan - Service Center

Great Service Came into the dealership a close to closing, but was seen quickly and my advisor, Rashawn Bass, met and exceeded my expectations. Thank you for the at Came into the dealership a close to closing, but was seen quickly and my advisor, Rashawn Bass, met and exceeded my expectations. Thank you for the attentive service, Rashawn! More

Very Helpful Service Manager I dropped my car off to be worked on and I was having a lot of problems with getting everything fixed but I expressed my displeasure and the manager g I dropped my car off to be worked on and I was having a lot of problems with getting everything fixed but I expressed my displeasure and the manager got in touch with me the very same day. She got my car fixed the next day. Very happy with how she addressed my concerns and made everything right. More

Excellent Service-Perfect Car I cannot begin to express my gratitude to Leith Nissan, specifically Tim, for their incredible service in helping my husband find the perfect car for I cannot begin to express my gratitude to Leith Nissan, specifically Tim, for their incredible service in helping my husband find the perfect car for our family! Tim was so patient and allowed us to test drive and learn about various vehicles to help us find the best fit! We decided on the 2017 Nissan Rogue and are in love with our new vehicle!! If you're looking for top quality service, excellent cars, and an all-around stress free car buying experience, Leith Nissan is the place to go! More

Fast and efficient Leith Nissan and service advisor KEN Hall were great to work with. From the moment I pulled in for routine maintenance to less than an hour later gett Leith Nissan and service advisor KEN Hall were great to work with. From the moment I pulled in for routine maintenance to less than an hour later getting my newly washed car. KEN did a great job explaining the inspection points and what it all meant and what was important. Will return happily next time I am in town. More

great service experience Bryan Neal was very friendly, helpful and courteous. He was helpful even though it was a very low dollar amount of service revenue for the dealership Bryan Neal was very friendly, helpful and courteous. He was helpful even though it was a very low dollar amount of service revenue for the dealership but that shows his professionalism More

Loyal Customer Satisfaction Went into the service center with several issues costing abundle. The service representative told me to give him a couple of days to research a soluti Went into the service center with several issues costing abundle. The service representative told me to give him a couple of days to research a solution. The first solution I couldn't afford. The service representative told me since I was a loyal customer give him a couple of days to talk with service managers and parts. He would give me a call back. He called back days later with another proposal. I also had reward points that had value. It was a reasonable decrease from the previous proposal. So I was totally pleased with the solution that this service representative and the organization came up with to resolve my situation. My wife is totally happy and the vehicle runs like new. Ralph Higgs has outstanding customer service skills!!! More

The extra Mile Went in to get the oil change. When I left the ABS and traction light came on. So of course I took the car back in. It was discovered that the Z had t Went in to get the oil change. When I left the ABS and traction light came on. So of course I took the car back in. It was discovered that the Z had the wrong size tires on the rear. One tire was needing to be replaced. I had only had the car for a few months. The folks there at Leith really helped me out. They paid for one of the new tires. Plus gave me a loaner during the time, while they figured out what the problems was. Each of the three people in the service area that worked on the problem were professional, caring and very helpful. I feel they went the extra mile. Give them a try, they are great folks. More

Replace your Service Center Techs The service center technicians are horrible. Brought vehicle in for a repair and they messed up the door panel. When I pointed it out, the tech trie The service center technicians are horrible. Brought vehicle in for a repair and they messed up the door panel. When I pointed it out, the tech tried to say that I did it. After a couple rounds of calls and they finally replaced the door panel. They have had to order parts for repair before. I got a call that parts were in and to bring car back. When I did they gave me a loaner (which was dirty and had trash in it). Later that day, they called to tell me that they didn't have the part and that I would need to pickup my car and come back after parts come in. This happened a couple more times for the same repair. Took 4 trips all together. Got a Survey request from Nissan and gave them a bad review. Got a call from someone at dealership asking me to call next time rather than giving them a bad review. I was also informed that the Service Survey's customers get only reflect on the Service person that greets you and takes in your car. It doesn't provide any feed back on the quality of the technicians doing the repairs (which is unfortunate). The only person that makes me come back to this dealership is Jason Roeser. He the nicest and helpful person at Leith Nissan. He should be used as a example in training for all the other employees. More