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Leith Nissan - Service Center

Cary, NC

4.5
76 Reviews

76 Reviews of Leith Nissan - Service Center

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March 30, 2023

Jay Joslin was not helpful on yesterday. Two thumbs down. No resolution. Service rating zero More

by PRISONONE
Recommend Dealer
No
Employees Worked With
Jay Joslin
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2023

I have a 2021 Nissan Armada and was having issues with a noisy clutch fan that was running excessively. I took it to Leith Nissan in Cary and was greeted by Dinh Nguyen a.k.a. "B". Let me tell you that this More

by Armada1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dinh Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2021

RaShawn Bass is a phenomenal advisor. He is very attentive to the needs of his customers. Rashawn ensures that I receive great customer service during each visit. Thanks for all you do! More

by Tee Avery
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rashawn Bass
Nov 19, 2021 -

Leith Nissan responded

Hi Tee, thank you for sharing this awesome review! We are so pleased to know you had a great service visit with Rashawn! Thank you for choosing Leith Nissan to keep you on the road. We look forward to serving you again soon!

November 14, 2021

Excellent customer service EVERYTIME I go here from purchase to service, they never disappoint me! More

by Candace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luigi Galeazzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Kight
Nov 16, 2021 -

Leith Nissan responded

It is always such a pleasure to serve you, Candace! Thank you for your kind review. We look forward to seeing you again soon!

November 13, 2021

Bryan Neil in service Very knowledgeable and responsive to issues. Always does a great job with service issues. More

by Apreed78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Leith Nissan responded

We truly appreciate the shout out, Apreed! Thank you for sharing your experience with us!

November 12, 2021

I brought my 2016 Nissan Altima in for its scheduled maintenance and a state inspection on November 3. I had a scheduled appointment and Bryan my advisor took my car right on time for its services Eve More

by Joy062099
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021

Rashawn was genuine, he listened, he provided me with accurate information and I’m so grateful. Rashawn was knowledgeable and took his time to help fully. More

by SWing
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rashawn Bass
May 07, 2021 -

Leith Nissan responded

Swing, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 27, 2020

I recommend Leith Nissan to anybody who is looking to get a great car at a really good price. The salespeople are very knowledgeable and helpful without being pushy. If you are in the market this is the plac More

by tonycooper768
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Parker, Markos Pournaras, Nick Black
August 16, 2020

Great service department These guys and gals are the ultimate professionals. You always feel special and that they are concerned about you and your car. Thank you so much. More

by Tony.bandiera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Kight
June 18, 2020

Failure to adequately address customer concerns Bryan is egocentric. Not customer oriented. Cares nothing about longer term relationships. We began our journey on a dispute over the INFAMOUS Niss More

by rkollauf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Neal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jurasek
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Carnes
Jul 01, 2020 -

Leith Nissan responded

Hi, Richard. We were surprised to see this review especially since we did try and help by discounting the repair for you. You also approved all repairs and your daughter picked up the vehicle with no complaints. We are regretful to learn of your impression of our dealership, our team, and our service advisor. The dealership works with the manufacture for any manufacturing defects, the manufacturer decides what is covered by warranty or recall not the dealership and any recalls and warranty repairs due to a manufacturer defect or safety issue must be approved by NissanUSA. Since your daughters vehicle is out of warranty we offered to call Nissan Consumer Affairs to see if they could help with the costs of repair. Our service manager Craig reached out to you and was able to provide you with more information so that you understood the service being performed on your daughter's vehicle. You indicated you understood the information you were provided with and gave the approval to complete the work on the vehicle. Craig talked to Mike the General Manager and told him based on the conversation that everything was fine and that you understood the repairs being done. You may still contact Nissan Consumer Affairs at (800) NISSAN-1 to create a case regarding this issue to see if any possibility of be reimbursed something from them.

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