Leith AutoPark Honda - Service Center

Justin renewed my faith in Autopark Honda I brought my Accord in for an oil change, but I left with a new Civic, thanks to Justin! I'm a recent transplant to NC, so while I'm a Honda loyalist I brought my Accord in for an oil change, but I left with a new Civic, thanks to Justin! I'm a recent transplant to NC, so while I'm a Honda loyalist (this is my sixth Honda, third brand new), I hadn't established a relationship with a dealer I trust here. I've been interested in a new car for awhile, and I worked with a different salesperson last year to see if I could make a deal work. The person I dealt with at that time had no interest in working with me, as my situation was less than ideal. I left that day with a bad taste in my mouth about Autopark. In fact, I started working with my old salesperson in the Northeast to avoid having to buy a car from Autopark (800 miles away!!). I was even reluctant to bring my car back in for an oil change, but since Cary is the closest to me, I relented. The service department has been great to work with (thanks, Johnathan!) , but as I waited, knowing I had been looking for a trade, my friend told me there was a car on the lot I should see. He brought Justin over to talk to me, and with patience and kindness, Justin spent time making a deal work for ME. I felt that Justin went out of his way to take me and my situation into consideration; he never pressured me nor made me feel like an inconvenience to him. And even though it was late, Ferrante worked patiently through the paperwork and never rushed me. I love my new car--and my new dealership. More

Excellent customer service Everyone I dealt with was very knowledgeable, friendly and professional. They all cared very much about giving me only the best possible service. I Everyone I dealt with was very knowledgeable, friendly and professional. They all cared very much about giving me only the best possible service. I was given an excellent, fair trade-in amount for my used Honda toward the purchase of a 2017 Honda Accord. More

Worst service, worst experience Took my 2011 Honda Pilot in for the takota recall, Friday Oct. 14, 2016. It was booked for early Saturday morning service (7:45am). I asked for an oi Took my 2011 Honda Pilot in for the takota recall, Friday Oct. 14, 2016. It was booked for early Saturday morning service (7:45am). I asked for an oil change and tire rotation, since the car would be on-site for service. I specifically asked for the power steering fluid to be refilled because it was well below the normal level. I was told that "all fluids will be topped off as part of our 55 point inspection". I couldn't make it by closing, so they arranged pick-up for Sunday. When i arrived, i immediately checked the ps fluid - the levels were the same as when i'd turned it in!! Hadn't been touched - cranked the car and the service light was still on showing service needed and an oil life at 5%. Obviously, no 55 point inspection had taken place. The oil looked fine, but how could i be sure it had been changed? I keep the car on a regular service schedule. Can i trust that the tacota air bag and tire rotation have also been done/replaced?? Takita airbags are killing people. If they'd been so lax at changing oil and topping off fluids (and how bout the tire rotation?) for the price of $68, how could I trust that a "no-charge" recall had been performed? The service dept was closed so i grabbed the sales manager to show him that i had bit received the complete oil change and service i'd paid for. He wasn't really interested and gave me the service managers number. I left - still needing ps fluid and with no real certainty that our family car was safe to drive. I took the car back in on Monday. This is now three days of dealing with a simple service job. Todd Stevens came out, popped the hood - looked at the power steering fluid and said "if it's THAT low there has to be a leak". Then he proceeded to tell me why they didn't top off the brake fluid which was also low. They took the car to the garage to inspect for any power steering leak. Came back, no leaks. "Bone dry" as one of the service advisors said. I've since asked another mechanic, and he said "power steering fluid does go down over time and should be topped off with regular maintenance." So that leads me to this conclusion: 1) since i've had my car serviced there, and without looking at my service records, i'd say at least the last three or four routine oil changes - the power steering and brake fluid HAVE NOT been "topped off" and 2) "All fluids topped off with our 55 point inspection" is a fraudulent claim. Three times in a row isn't an oversight. So after three days of dealing with this - and basically pulling teeth to get what i paid for - how was it resolved? Not with a handshake from Todd Stevens, nor a discount off of that or any future service. I wouldn't recommend this dealership at all. If you are so inclined to give them your money, be sure to check behind them and have plenty of time at your disposal. More

Always fair, honest, and pleasant We have 4 Hondas that get serviced at Autopark Honda because of our trust in CJ Carranza. He is always pleasant when we call with questions or schedu We have 4 Hondas that get serviced at Autopark Honda because of our trust in CJ Carranza. He is always pleasant when we call with questions or scheduling. On several occasions I have asked him to service my vehicle at the last minute because I needed to head out of town to help my ailing parents. He always comes through, and he is the reason all of our Honda purchases will be made at Autopark Honda. Great service! More

Pleasant buying, nightmare service Love Hondas and we have dealt with honda dealerships all over the county. I will not recommend this dealership for service. There is some kind of di Love Hondas and we have dealt with honda dealerships all over the county. I will not recommend this dealership for service. There is some kind of diconnect between the scheduling dept and service people. This is our second time bringing our vehicle in for service since our purchase. Both instances have been for warranty or recall work. The first time I followed my husband to leave the car and when he got there they said he was not in the system for an appointment. The service person was able to work him in since we chose to leave the car for the day. This time i called on monday and was scheduled for friday at 10:15. Explained to person this was for a big recall and based on honda car needed to stay at least half a day. I would need a loaner if this was the case. She said service person would determine if I rated one when I arrived for the service being done. Arrived for appt on friday and asked about loaner. Then sevrvice person said they only have 15 available each day and it is first come first serve. Of course by 10 in morning they are gone. I live 30 minutes away and needed to pick up a preschool child at 1. He would not have time to get anything done. He said he had a loaner vehicle coming in on saturday and would call me to confirm that it was available for me on Monday. I called him at 5:15 saturday after not hearing from him. Dept. closed at 4 pm and no one was available. Only manager available was sales manager who basically told me he would pass this along to Todd the service manager on Monday. He said so when I call back I could ask for Todd. I explained that I will not be calling back to speak to anyone since they apparently are not worried about setting me up for Mondays appt. He can get my number from his service guy Daniel and pass that along to Todd. In the meantime I will be driving farther and finding a new Honda dealership who cares about my business and service. More

Very dissatisfied I dropped my vehicle to get a recall service done, at the same time I requested for an annual inspection. Then I got a call saying the inspection di I dropped my vehicle to get a recall service done, at the same time I requested for an annual inspection. Then I got a call saying the inspection didn’t pass, because of the catalytic converter issues. Service manager says we have one in stock for $850 and asked if I want get it replaced today??, I was shocked since I had servicing done a couple weeks ago at another place. Next day I took my vehicle to a Jiffy lube and inspection was done without an issue. I was disappointed that service guy tried to rip-off blatantly. More

Very disappointed The customer service during both of my visits (recall set up and service appointment) was really poor. No one immediately greeted me, I waited inside The customer service during both of my visits (recall set up and service appointment) was really poor. No one immediately greeted me, I waited inside the service bay surrounded by people just standing there. The first time I went, the man who helped me complained and was pissed off the whole time bc his work load was heavy and stopping to help me was inconvenient and someone else should have done it. The next time I came in, one guy kept staring at me and 3 minutes of this he finally asked me if I had been helped, knowing I hadn't. I even had an appointment time to arrive! After service was finished and we got the car home, my husband found two decent sized bolts and nuts on the driver's side floor. Considering that my airbag was being replaced, that makes me extremely nervous and I question that the mechanics have any sort of eye for detail. Which is kind of important in their job field. This wasn't a simple oil change. We are new to the area, leaving behind an incredible Honda dealership in our hometown. We have high expectations and AutoPark fell short in every way! When it comes time to buy a new car, it won't be here. I may have just been a Honda recall service appointment but it was a great time to leave a good impression in order to gain a future customer, they did not. More

Who would have thought buying a car could be so much FUN!!!! I took my 2014 Accord in for a service and ended up driving away with a new 2016. My husband and I thought we'd just look at the new cars while we wa I took my 2014 Accord in for a service and ended up driving away with a new 2016. My husband and I thought we'd just look at the new cars while we waited and soon began talking to Alexander Jacobson, Sales Consultant and Julianne (training) about the 2016 models. We laughed and joked with each other, and ate popcorn and drank hot chocolate, for the next couple of hours as we test drove, talked, and calculated payments. What is usually a totally nerve racking experience ended up being a really great time!! (Oh, I did have a free massage during the buying experience--- which helped keep me totally chilled !) More

Mike, a dedicated service person. It's about 3PM, Saturday April 09, 2016, I went to Auto Park Honda Cary NC to get my Honda Civic 15 washed. A black color needs more cleaning speciall It's about 3PM, Saturday April 09, 2016, I went to Auto Park Honda Cary NC to get my Honda Civic 15 washed. A black color needs more cleaning specially during pollen season., and if you are allergic to it. Mr. Mike, a very pleasant people person from service didn't wait to welcome me prior to let me come out of my car. I said I didn't call for an appointment, can I get my car washed please. The behavior , the attitude and all acts of Mr. Mike compelled me to jolt down here my experience. Thanks Mr. Mike, you bought me. I have a question to Auto Park Honda authorities, HAVE YOU HIRED ALL THE BEST EMPLOYEES FROM OUR MARKET, EVERY ONE IS BEST IN YOUR TEAM. Let me tell you guys, I am your customer and buying cars from Auto park since 1994 and have all three cars Honda Brand. A great southern hospitality, I don't want to miss in future also. Please keep it up, and thanks to Mr. Mike. again And Mr. Don from sales has helped me buy at least three or four cars from here, a decent sales person. He helped me to buy Honda Civic 2015 Black recently. I waited on him more than an hour , when he was busy with another customer. More