Leif Johnson Ford Inc.

I am a USAA customer and used USAA's car buying service to find a new truck. Leif Johnson Ford was one of two certified dealers within a 75 Mile radius of FT Hood. Within minutes of submitting my truck p to find a new truck. Leif Johnson Ford was one of two certified dealers within a 75 Mile radius of FT Hood. Within minutes of submitting my truck preferences into USAA, I received a call from Leif Johnson Ford. I went to the other certified dealership prior to going to Leif Johnson. I felt that I being pressured in this dealership and that I was not getting a fair deal for my trade in. While I was at this other dealership, Dave Christian from Leif Johnson called me again and told me that he would beat any deal offered to me from this other dealership. I figured it was just a car salesman making promises to get my business. It turns out that this was not the case though. I went to Leif Johnson and met with Dave Christian. Dave immediately asked what the previous dealership offered me and started researching. I was able to get a 2013 Ford F-150 XLT for several thousand dollars less that the previous dealership. Additionally they offered me $2,700 more for my trade in than the other dealership did. I was impressed by Leif Johnson's customer service and dedication to getting the customers the best deal possible. At no point did I feel that I was being pressured or taken advantage of. I would strongly recommend this dealership to all service members! More

In looking at Vehicles I had done weeks of homework and new exactly where a vehicle should be priced. They had one that was priced high but fit what we wanted. In negotiations they came down a little but w new exactly where a vehicle should be priced. They had one that was priced high but fit what we wanted. In negotiations they came down a little but wouldn't budge after that. I was able to negotiate up the price they quote in my trade in to make up the difference. So don't expect to deal to much with them. Of course they tried telling me they were only making $100 on the truck which I know is not the case. Problems came in after sitting there for 2 hours while they did paperwork and finished everything up. After that I determined they did not have the door code and I had to argue with 5 people for over 2 hours while many people came out to try and figure out the code, or looked up on the internet how to determine the code. This is where they got very short and snooty to us. It got to the point where I researched it and told them their service department could find the code in 5 minutes by hooking it up to the computer. They said they would be charged $75 to do that and I would be sitting there for 2 hours. I don't care, I just bought a car from you , you can eat the $75 ( later found out it was $30 to them) and get me the code to my car. I had to hear about how these charges add up to them and they are not responsible for that. After arguing with multiple people and threatening to back out of the deal they gave me a paper saying it was free. Took it over and was done within 15 minutes. I was also promised the books to the vehicle and the floor mats. This has never happened and now I am being avoided when I call. No email responses and oddly enough no one can take my calls anymore. Funny how they jump on your calls when you're looking at buying. I even asked in an email that if they were not able to do either to just let me know. Any response is better than being avoided. I feel like I got a good vehicle at a good price but cannot believe anything that is told to you and they will not do anything extra for you. Like they say, if it's not in writing you're not getting it!! More

The employee was very very professional, able to immediately answer all of my questions, and also he was very personable - this is a difficult balance. I called him to make an appointment to come i immediately answer all of my questions, and also he was very personable - this is a difficult balance. I called him to make an appointment to come in - he answered his phone on the first ring - he gave me an appointment time - he was early to the appointment and even had the cars that I had mentioned that I wanted to look at ready for me to see. I was in a hurry for each of the 3 meetings that we had - including the day that I actually bought the car - he was always very understanding of my schedule, including my concern that I get back to my home in time for my young children's return from school. I had said that I would come to buy the car at 7:00 one night, with my husband, but we were caught in bumper to bumper traffic. When I called Karl to tell him we would not be able to make it, he was very kind and thoughtful and did not make me feel at all bad for missing this important meeting. The next day was his day off, and he even offered to come in on his day off to help me. Wow. I called twice more before coming in - and he always answered his phone on the first or second ring. He prepared me for the length of time that it would take to complete the purchase (this was my first purchase of a new car), and for that I was very grateful because it was a long process. I have told a number of my friends and neighbors about my wonderful experience with Karl Farmer and Leif Johnson Ford. More

Ray was very friendly and professional. Soon after arriving I learned the truck I was looking for was in Buda and would have gladly driven up there myself to look at it but Ray had me jump in his truc arriving I learned the truck I was looking for was in Buda and would have gladly driven up there myself to look at it but Ray had me jump in his truck and drove me himself. We conducted the test drive by bringing the truck back to Austin and found it was exactly what I needed. Leif Johnson will be my first stop next time I am in the market for a truck. More

Our salesman Joel Sacks was very polite,helpful and knowledgable. Also,Katie Evans was very professional in explaning all the paperwork. There were two areas we were not pleased with. after katie offer knowledgable. Also,Katie Evans was very professional in explaning all the paperwork. There were two areas we were not pleased with. after katie offered us an extended warranty policy and we refused,another salesman came in to put the hard sell on us.We did not like that at all.The second srea of disafaction was with the parts department. I bought a cargo mat and thought at thetime it was overpriced.I went to the Leif Johnson web site and indeed it was $90.00 there and I was charged $117.00+ tax.The lady who explained the sync system and programed our phones was very helpful. More

I just bought a very nice VW CC 2012from Leif Johnson North,. I had a wonderful experience, everyone was nice, friendly, helpful and Robert went on and beyond to get me a great deal, and a loan that woul North,. I had a wonderful experience, everyone was nice, friendly, helpful and Robert went on and beyond to get me a great deal, and a loan that would fit my needs. The whole process was easy, he tried to get the best price for my trade in, and honored the price that was posted on the internet previously on the sedan I bought. I would highly recommend Leif Johnson North. More

Historically, I have drug myself away from car dealerships, exhausted from battle, attempting to purge the oily “salesmen” miasma from my skin. My recent purchase from Leif Johnson Ford was a star dealerships, exhausted from battle, attempting to purge the oily “salesmen” miasma from my skin. My recent purchase from Leif Johnson Ford was a startling and pleasant contrast. I was not set upon by a horde of slavering salesmen the second my foot touched their lot, no clumsy attempts to “qualify” me had to be endured (if you don’t know, this has nothing to do with financing, but is a term for the distasteful sales tactics that result in questions like “How does that sound? What would it take to send you home with “x” today? Etc. All designed to convince you that you absolutely must buy something you don’t want or can’t afford). I simply walked in, asked to look at the F-350 I had found on the web, was shown it, had questions answered, took it for a test drive and purchased it. It was refreshing to not be qualified, re-directed to what the salesperson felt I “really wanted” (which would inevitably be more expensive, result in a higher commission and be what they “really wanted”). It is possible that my arrival shortly before close found the usual get of oily, smarmy salesgoons already gone or too exhausted to attack, but Savannah Goodman’s demeanor leads me to believe that not the case. Savannah patiently assisted me with my overabundance of questions, provided me a number of cost comparisons and independent value assessments and generally made me feel that while the dealership was obviously not selling the vehicle at a loss, their profit was reasonable, not gouging. Her open smile, quick wit and ready laugh made her a pleasure to deal with, as were all involved in the sale. I would return to Leif Johnson if I were considering another vehicle, which is more than I can say of any of the dealerships I have suffered through in the past! More

I was coming from the Dallas area to Austin and got in touch with Arman before even making plans to come and look at a car. He was very helpful with getting me a ballpark figure on a trade in and more in touch with Arman before even making plans to come and look at a car. He was very helpful with getting me a ballpark figure on a trade in and more info on the car so I made the decision to drive down the day after Thanksgiving and then decided on making the deal. Arman was very helpful, did not pressure me and overall a really nice guy. Would work with them again in future if they have a car that I like. Hopefully the car holds up here in the future and I will definitely be a satisfied customer. More

I have bought 12 vehicles since 1998 from Leif Johnson Ford (yes, I love the new car smell) and have never had a bad experience with them. Other dealers don't have the attention to detail and service-orie Ford (yes, I love the new car smell) and have never had a bad experience with them. Other dealers don't have the attention to detail and service-oriented mentaility that this dealership has. Tom and Jeff make sure that we not only get what we are looking for (they went all the way to Oklahoma to find the exact vehicle we were looking for) but also make sure that we secured the best financing with no pressure to pad their bottom line with fluffy add ons that other dealers guilt-trip you into buying. It is refreshing to have them deliver on their promises 100%. True professionals like these folks are hard to find these days. More

First of all, our salesman Jake was the only good thing about our buying experience. He was very friendly. That said, overall it was bad. We began with the initial salesperson Amanda leaving the dealers about our buying experience. He was very friendly. That said, overall it was bad. We began with the initial salesperson Amanda leaving the dealership before our arrival. She was supposed to be locating a vehicle for us and knew we were coming. After that, another salesperson, never told us his name, could not find the vehicle we were asking about. We left. The next day, Jake found the vehicle (in the front row) they could not locate the day before. We made the deal. It took almost 3 hours to get the paperwork ready and this was a cash deal. I have never waited so long to complete a purchase. I will not go into details but we should have executed the 7 day return policy for our vehicle. Has been nothing but trouble. Should have known the price was too good to be true. More