Leif Johnson Ford Inc.

"Excellent buying experience" This is one of Best dealerships I have shop at. I started looking locally and then move to other city's trying to find my car, I was treated look a pe This is one of Best dealerships I have shop at. I started looking locally and then move to other city's trying to find my car, I was treated look a person and they understood what I wanted in my suv, I did almost everything online and by phone. My sale person Melissa Martin was great, I got a great deal for my old car and new Car. She answered all my question on my New car showed me how it works and what it can do. Everyone at this Dealership was friendly and welcoming . I will be going back to get my next car from there. More

Excellent buying experience Spencer helped my sister get her first car, this dealership is extremely flexible and very polite. I would buy here again as that was the best I had s Spencer helped my sister get her first car, this dealership is extremely flexible and very polite. I would buy here again as that was the best I had so far. More

Great car buying experience This was one of the best car buying experiences I have gone through. Josh was very helpful from the time I stepped into the dealership through the tim This was one of the best car buying experiences I have gone through. Josh was very helpful from the time I stepped into the dealership through the time I drove back home with by brand new Ford SUV. The price and financing I got was very competitive. I am happy with my purchase and my experience. More

Great experience! I worked directly with Dee, who was incredibly responsive. She responded to my CarGurus inquiry and followed up with me immediately each time I had a I worked directly with Dee, who was incredibly responsive. She responded to my CarGurus inquiry and followed up with me immediately each time I had a question. The vehicle was represented accurately on the site, was in great shape and the purchasing process was painless. I'm really happy with the car and the experience. More

Thanks Leif Johnson Ford Randy and Erik were awesome. My husband drove the truck he wanted home within a couple of hours. They made it all a pleasant and easy experience. Wil Randy and Erik were awesome. My husband drove the truck he wanted home within a couple of hours. They made it all a pleasant and easy experience. Will go back there when I am ready for a newer car. Gould More

New Edge Sport Leif Johnson matched a competitor's price and I was given fair value on my trade-in. Jo Ann was patient and listened to my requests to make my purch Leif Johnson matched a competitor's price and I was given fair value on my trade-in. Jo Ann was patient and listened to my requests to make my purchase a pleasant experience. More

New F 150 Kelsey was the only one who was pleasant to deal with. The manager of the place was ok too. I wasn't a fan of the sales manager though but I know they Kelsey was the only one who was pleasant to deal with. The manager of the place was ok too. I wasn't a fan of the sales manager though but I know they are the ones that have to play the hardball and get the most money they can out of the deal. My wife and I were at the dealership for a total of 6 1/2 hours before we finally got to drive out of there with the new truck and the deal I wanted. The finance girl was nice also. She made the process very simple. I put a NO on the recommendation because of the amount of time we had to spend there to wrap it all up. I would recommend Kelsey as your sales rep though. She seemed to really care about what we needed. More

Used 2012 mustang Will never buy a car again from Carlos or this dealership!!!! I was lied to on numerous occasions by him and his manager Travis. The car was listed on Will never buy a car again from Carlos or this dealership!!!! I was lied to on numerous occasions by him and his manager Travis. The car was listed online but was in the body shop and not ready to be sold!!! I had a very bad experience with the used car "super center"!!!!!! More

Lack of Customer Care, Vehicle returned covered in GREASE! I am a long time loyal customer and have purchased four vehicles from LJF. Since 2004, I have only had two (5-Star rated) Service Advisors (SA), unt I am a long time loyal customer and have purchased four vehicles from LJF. Since 2004, I have only had two (5-Star rated) Service Advisors (SA), until this recent trip of oil changes. Monday, I met my new SA and he was very nice and seemed to be on top of his game. On Thursday, I brought our second vehicle in to have an oil change, to check a differential oil leak, and repair a broken driver seat issue (still under warranty). I knew it was going to take time, so I chose to rent a car and go back to work. At 3:00 p.m., I called to get the status of my vehicle. I found out that my SA had left for the day; but was told that the vehicle was done and ready. I drove to the dealership, went to the Casher to pay and get my vehicle. They told me that they had no record of my vehicle. After waiting a good amount of time, I spoke with John, the Service Manager. He did a good job in personally solving the issue. Kudos to John that day. After close to an hour of waiting, with a Porter looking around for my paperwork and John getting involved; my paperwork and keys were buried on the desk of my new SA. NOT GOOD! This shows me that the SA doesn't follow through with the work that he starts. As a professional, I assumed that there would be a spot for inprogress work;especailly if it is known the customer would be back that day to pick up the car. To ensure that my clients have a positive customer experience (5 Star) that LJF follows through with their service from start to finish. Finally my vehicle is brought up. I transfer my items from the rental back to my vehicle. It is just before rush hour, and I want to get on the way home. I did not notice all the grease stains on the door jam, floor mats, steering wheel, and seat. Once I did notice, I was really ready to just let this experience go by and hope that the next one was better. However, the next morning my wife comes to me irate. After having the vehicle detailed earlier that week, it was now covered in grease. Two things that would have solved these issues would have been: 1) taking the time to place a paper mat on my floorboard and 2) offering a little more customer attention from my SA. A phone call goes a long way. At the end of the day knowing my SA has open tickets, calling the customer to let them know that their work is still pending and that it was turned over the WO to an associate; is 5 star CS. The sad thing is that I met the tech that was working on my vehicle and had a great conversation about the issue with him. I felt that I was in good hands and felt safe with work he was doing on the vehicle that carries my family. Now I just wish he would have taken just a little more time to place a paper floor mat in my vehicle, wash his hands before driving it, and just looking out to return the vehicle in the condition that he received it in. I have to say that over the years, the quality of work and customer experience has kept us coming back for over 10 years. However, if this is the new CE, that we are expected to receive from now on, we will start looking for a new dealership. You are welcome to contact me for more details about my experience with Thursday's service. UPDATE Since my review, I have met with several managers of LJF to discuss my experience and issues. Each and every one of them was very sincere to fix the problem and keep me as a happy loyal customer. We determined where the breakdown was and I feel that myself, or no one else after me will not have the same experience like I had. LJF did go above and beyond to right the wrong and I feel that if I ever have another issue that I have not only a name but a friend that I can contact to resolve any issue. I have returned several times to have standard maintenance done to all of our vehicles and have had nothing but great customer service. More

Ford F-150 Well to start, I will never go to this location again. My sales person had more attitude than anything. It was difficult to reach her and she didn't e Well to start, I will never go to this location again. My sales person had more attitude than anything. It was difficult to reach her and she didn't even bother to show me how everything works in the truck. Someone at the dealership parked the truck over something and damaged the bumper. Did they bother to fix it? NOPE. They failed to inform me that the dash lights like to turn on and off. I have a signed promise note for heated/cooled seats in front and back. Well they decided to put in the cheapest heated leather seats. The seats barely warm up and they only stay on for a few minutes. I did not get the heated/cooled seats either. And the back seats are not heated. The day before the leather was to be installed, the sales rep called and asked when I was dropping the truck off. I informed her the next day. She informed me that was fine. My husband goes and to drop the truck off and she is not there. He waited for someone to assist him for 30 minutes. He finally left very upset. She finally called me and said the seats couldn't get done. Then when I said that I would return the truck, they got the seats in. When the seats were finished she called me at work and told me to pick up the truck prior to 8pm. She knew that I worked until 8pm and she picked up the truck that morning from my work. No common sense. They finally had some guys drop it off. When I explained to him and showed him the promise note of what was suppose to be done he called the sales rep. She and her manager got very nasty on the phone with me and said they were not keeping their promise because heated/cooled seats are a factory item. Well, how am I suppose to know that and why did they sign a promissory note? They also left black duct tape all over my truck. I plan on giving that promise note to an attorney. I would never shop at this location ever again More