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Leif Johnson Ford Inc.
Austin, TX
2,346 Reviews
Leif Johnson Ford's address is 501 E. Koenig Lane, Austin, TX 78751.
Drivers coming south from Round Rock can take I-35 South and exit Rundberg Lane to merge onto I-35 Frontage Road. Make a right at E. Rundberg Lane, a left at N. Lamar Blvd., and another left at W. Koenig Lane. After about a mile you'll see our dealership.
Customers from the Manor area can take Old US-20 West toward Lexington St. Make a left at US-290 West and continue onto E. Koenig Lane until you see the dealership.
Our customers from Austin can take I-35 North and exit Airport Blvd. Make a left at Airport Blvd, a left at E. 51st St, and a right at Ave F. Turn right at E. Koenig Lane and the dealership will be down the street.
We look forward to seeing you soon!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,346 reviews
February 09, 2020
My son and I talked to general manager and a service man about a problem we had. Agreement was reached and they took us to the car rental. Our car was taken to the service area a cardboard number put on it. about a problem we had. Agreement was reached and they took us to the car rental. Our car was taken to the service area a cardboard number put on it.We left in a Ford 150.I soon found out it was hard for me to get into the truck because of being 73 and having a painful hip. Jeff called the rental place and told them about the problem. The man was very nice and said we could switch vehicles. When we drove back into the lot there was a very agitated service man.He told us to get out of the truck get into our car and leave.We of course was very surprised since an hour ago everything was okJefg asked what was going on.He said he didn’t have to tell us anything and we were to leave. Jeff went inside and got the manager. He grabbed the guys arm and told him to calm down. He didn’t . Then he told us he had his manager on the phone.Jefg asked if he could speak to him.He said no he would call us on Monday. Then he went and got our car and told us to leave.I was still in the truck. He said he had already told me twice to get out of the truck.I told him I would as soon as my son could help me down. I am not fond of the dealership right now but I don,t think they would want their customers treated that way.He was rude, unprofessional and inappropriate. He caused us embarrassment because there was other people around the area.They probably thought we stole the truck. If there was a problem we should have been taken to an office and the problem discussed.I can honestly say I have never been treated that bad before. More
by janicereeves47
Employees Worked With
Service manager
December 19, 2019
Overall good experience, great deal. Great salesperson. However no one went over details of vehicle upon delivery, was done several days after delivery. Also no owner’s manual included in vehicle. However no one went over details of vehicle upon delivery, was done several days after delivery. Also no owner’s manual included in vehicle. More
by Gbailes
December 11, 2019
I would stay from this place of you are looking for a good used truck, or even a new truck. First, I found a truck I wanted to look at online in their inventory, when I emailed about the truck the salesm good used truck, or even a new truck. First, I found a truck I wanted to look at online in their inventory, when I emailed about the truck the salesman, who I later found out was the used car managers son, called to inform me the truck had been bought. While I was listening to his voicemail a different salesman called to inform me he had located the truck on the lot and was sitting in it while we were speaking. That should have been my first warning but things happen.a couple days later I drove over an hour and a half to test drive the vehicle, it was in good shape from all outward appearances and was still under factory warranty. While driving I noticed the back up camera wasn’t working so when we went to the desk I made that known to the assistant manager of used car sales, at least that’s what I was told he was. His response initially was that it would be taken care of, that soon changed to “well, the truck is still under factory warranty so if you take it to them they will take care of it for you”, his words. That should have been the second red flag. At this point I’m tired of looking at trucks so I just let them appraise my trade in. In my conversations with the salesman I had told him I had a written appraisal from a different dealer and I was assured they would beat or match it, no problem there. Their appraisal was 2500 below what I had in writing from the other dealer. At this point I asked for my keys back, the salesman( a different one that the first I had spoken with) was visibly shocked that I was not going to play his games, in fact his response was “why?, that was only the first one”. He informed me the appraiser still had my keys and he would have to go get them. I specifically said to bring me my keys and nothing else, I didn’t want to speak to a manager or anyone else, just bring me my keys. The appraisal manager, at least that what he introduced himself to me as, decided to come out and show me a piece of paper he printed out showing where he got his numbers from. This piece of paper had no official markings or logos from any auctions, firms, or businesses on it, it was literally a piece of paper he typed up and printed out and tried to pass off. After retieiving my keys from him I was headed out the door and ran into the first “manager” I had encountered, he was perplexed as to why I was leaving without buying the truck that they were refusing to fix before being sold. Of this is the kind of service they are giving I will take my business elsewhere, there were plenty of other dealerships willing to take the 40k I had to spend on a truck without making me feel like a I wasn’t worth their time. More
by Tim
Employees Worked With
Not saying, I will be happy to talk to a real manager if they would like.
December 05, 2019
Outstanding sales and management Team and FAMIlY. They go above and beyond for Customer Service. I purchased a used truck and never been happier. Thanks! above and beyond for Customer Service. I purchased a used truck and never been happier. Thanks! More
by marshallr
Employees Worked With
Ricky Sais
October 20, 2019
First Buying experience was a breeze This was my first time buying a car and they helped me through everything with their great and friendly customer service representatives They were so This was my first time buying a car and they helped me through everything with their great and friendly customer service representatives They were so helpful and gave me a great deal on the car and extended warranty. I needed a new, reliable car car before I transferred to a new college several miles away from home. They possibly spoiled my future buying experiences because this was just so great, I'm happy I don't have one of those car dealership horror stories everyone seems to have. I will definitely be buying from these guys again in the future! Highly recommend David and Matt! More
by Emily
Employees Worked With
David, Matt
September 16, 2019
Light in the storm My husband and me won't go to any other dealership. 3 different times they helped us get into our dream vehicle. This last time they were our light in My husband and me won't go to any other dealership. 3 different times they helped us get into our dream vehicle. This last time they were our light in a storm. My husband had totaled our car when he had a seizure due to a prescription brand change done by the pharmacy. It was hard on us because he wasn't at fualt but now we were stuck with an upside down loan. I asked about a 2019 ford flex online. Within a matter of moments Nicole had called and given me hope. We had 9000 We had to roll over. Nicole didn't let that discourage her from helping us out. She was understanding and compassionate. She worked along side Matt first trying to go through our bank. They called explaining it was a no go. Our bank was offering a small amount to work with and no GAP. They told me don't stress though. They found a vehicle on another lot that thry got lots of discounts for. Then they tried Ford Financing and got us a deal that worked for us. Two days later NICOLE PERSONALLY DELIVERED OUR NEW 2019 FORD FLEX TO OUR DOOR. she apologized for taking so long which made me laugh a today wait is nothing. In addition MATT called to follow up on paperwork, and offered TO PERSONALLY HELP PERSONALLY HELP ME SETUP MY FORD FINANCING ACCOUNT BEFORE THE PAPERWORK CAME IN. He even offered to help me with the best way to handle the payments. NICOLE AND MATT WERE OUR LIGHT IN OUR STORM AND HELPED IS MAKE A GOOD START TO GETTING BACK ON TRACK. LEIF JOHNSON IS THE PLACE TO GO FOR CARING SERVICE, WHERE THEY WILL FIGHT TO HELP YOU GET INTO YOUR DREAM VEHICLE. More
by RKFaith!
Employees Worked With
Nicole and Matt
September 05, 2019
I HIGHLY RECOMMEND THIS DEALERSHIP I was going in to just look for a car to work forwards to getting! SIKE Mr. Raphael Johnson helped me pick a car! Trade in my old car! I walked in wit I was going in to just look for a car to work forwards to getting! SIKE Mr. Raphael Johnson helped me pick a car! Trade in my old car! I walked in with a 2007 Chevy hhr and walked out with a 2017 Ford Focus the best experience with this Guy! He is Amazing, Welcoming, very hard working, passionate to help you drive off in your New car I highly recommend! I would definitely go back! Vroom vroom!! More
by Keeanna Monae
Employees Worked With
Fareed
August 04, 2019
Great customer service Job Ballard was such a great salesman to work with, I found a car I liked online at this dealerahip which is 5 hours away from my home, he was very ac Job Ballard was such a great salesman to work with, I found a car I liked online at this dealerahip which is 5 hours away from my home, he was very accommodating and made the process quick and easy and him and his team helped get me all finished at a time that was good for me, they even stayed after hours to get everything done. i would definitely recommend asking for Jon if you’re looking at buying a car at this dealership! More
by NicoleCovarrubias
Employees Worked With
Jon Ballard, Fred
July 30, 2019
Excellent Customer Service - Manny Sepeda Manny Sepeda is very good at listening to the needs of his customers. He worked diligently to get me the kind of car I needed. Manny Sepeda is very good at listening to the needs of his customers. He worked diligently to get me the kind of car I needed. More
by MVillarreal
Employees Worked With
Manny Sepeda
July 24, 2019
AWESOME So let me just say that i am a skeptic when it comes to purchasing a new car. I have to give credit where it is due. Pedro S is an AWESOME sales guy. So let me just say that i am a skeptic when it comes to purchasing a new car. I have to give credit where it is due. Pedro S is an AWESOME sales guy. He was kind, very knowledgeable about all vehicles, and was helpful in every step of the purchasing process. Big shout out to financing who are AWESOME aswell. They went above and beyond and exceeded my partner and I expectation. I will be purchasing from them again. Before you shop anywhere else GO SEE PEDRO!!!! I cant say that loud enough. I love our 2019 Explorer and in the near future we will be purchasing again. Thank you all for a great experience!!! I WILL BE referring friends/family here without hesitation. More
by Garant02
Employees Worked With
Pedro Soto
