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Lehigh Valley Hyundai - Service Center

Emmaus, PA

4.7
906 Reviews

906 Reviews of Lehigh Valley Hyundai - Service Center

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July 19, 2015

liars and not trustworthy ! when they tell you they are 85-90% that what they do to fix your car and you pay them $309.23. Drive it for one day it has to be towed back there aga More

by RFRETZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy and Brian
Jul 21, 2015 -

Lehigh Valley Hyundai responded

Ms Fretz - Thank you for taking the time to write your review for Phillipsburg Easton Hyundai. We deeply regret that you are dissatisfied with the service we have provided thus far. When you came to us with your vehicle's problem, our service team was very diligent in explaining the options for repair at the present time. We could attempt to repair the wiring issue (the less costly option that you ultimately opted for) or we could replace the harness entirely (the more expensive but most likely route to repair). You opted to do the former. As we thought was possible, our repair attempt was not successful. Brian, our Service Manager, offered to credit the $300 you spent on the repair attempt toward the cost of replacing the harness. It is my understanding that you declined his offer. We have tried in good faith to keep the cost down for you while attempting to successfully repair your vehicle. Our offer still stands. We truly want to help you. Please let us know if you would like to move forward and we will promptly schedule the repair with the credit applied. Sincerely - Andrew Wright, President, 908-454-3100

July 18, 2015

Treated like a guest with all considerations . Work done earlier than promised , no extra "add ons ", friendly employees. Shuttle service was great as I did not have to wait for hours for car to b More

by four cylinders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josue Rivera
July 17, 2015

Great customer service! I had my Hyundai Sonata in for PA inspection and emissions testing. Service was quick and thorough. My service rep, Mike Huber, couldn't have been More

by genie1p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huber
July 11, 2015

Service the 2010 Hyundai Sonata Excellent Service. Friendly service people. Oil Change and washed the car. The price of the Oil change price was right. Had a expresso coffee was g More

by Kuksi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Kennedy
July 10, 2015

inspection Michael Huber was great to work with, Michael and the employees are great to work with, the other side of dealership not so much, to bad I have to dea More

by thecrue1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
michael huber
July 07, 2015

awesome The customer service at service center is great! The people are great...highly recommend. They really work with you and really try to make sure you le More

by pnutnsug112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont remember
July 07, 2015

60,000 mile check-up I brought in my Santa Fe for a 60,000 mile check up and was given prompt assistance by Michael Huber. The charge for this service is substantial, so More

by hyundai owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Huber
July 06, 2015

They strive to make you feel cared for I brought my car in only for inspection. Although I was the last customer of the day, Mike took the time to answer questions regarding tire life, rep More

by abw1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael, Dave
July 06, 2015

Always Caring This is the second time I brought my Hyundai for servicing. The staff is always professional and courteous. They make sure you understand what needs t More

by junkyardprincez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Huber
July 04, 2015

Excellent service I took my Santa Fe in for a warranty repair. The Service Advisor offered a loaner but I used their Shuttle service instead. I didn't have a need for More

by barrygarn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David W and Mike H.
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