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843 Reviews of Lehigh Valley Hyundai - Service Center
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October 11, 2014
Oil change coupon. I had an oil change coupon for $19.95 from Lehigh Valley Honda. When I had my car in for some work they told me that they would only honor this coupon I had an oil change coupon for $19.95 from Lehigh Valley Honda. When I had my car in for some work they told me that they would only honor this coupon for a Honda. I feel that a dealership that has different makes of cars would honor an oil change coupon for any type car you bring into their dealership. This seems like a very strange policy. An oil change is an oil change, no matter the make of the car. Maybe they should rethink this policy. More
by Ms hyundai
Employees Worked With
Service dept
September 27, 2014
Outstanding I took my Sonata in for the recall and it was finished in about 30 minutes. Everyone was extra friendly and helpful. This was the first service for I took my Sonata in for the recall and it was finished in about 30 minutes. Everyone was extra friendly and helpful. This was the first service for my car so I was very satisfied. More
by apache403
Employees Worked With
Michael Huber
September 24, 2014
Outstanding Always outstanding work. This is my third vehicle purchase from Hyundai and on everyone, I've always received nothing less then OUTSANDING on each of Always outstanding work. This is my third vehicle purchase from Hyundai and on everyone, I've always received nothing less then OUTSANDING on each of them. Keep up the good work. More
by Seabag28
Employees Worked With
David Bucey
September 21, 2014
POOR SERVICE ON SONATA RECALL. I HAD AN APPOINTMENT FOR 11 AM TO HAVE A RECALL TAKEN CARE FOR MY HYUNDAI SONATA. THEY TOLD ME TIME WISE THIS RECALL WOULD TAKE 30 MINUTES TO AN HOUR. I HAD AN APPOINTMENT FOR 11 AM TO HAVE A RECALL TAKEN CARE FOR MY HYUNDAI SONATA. THEY TOLD ME TIME WISE THIS RECALL WOULD TAKE 30 MINUTES TO AN HOUR. WOULD YOU BELIEVE IT TOOK 3 HOURS. AFTER CHECKING OFF AND ON THEY SAID THEY WERE BACKED UP. IF I GOT AN APPOINTMENT FOR 11AM. HOW CAN THIS PROCRDURE TAKE 3 HOURS? WOULD YOU CALL THIS GOOD SERVICE? VERY DISAPPOINTED TO SAY THE LEAST. More
by rjhamrick
Employees Worked With
BILL HAMBY
September 20, 2014
Professional and Courteous This is an exceptional dealership. The people I've had contact with, Cindy and Dave, are astute, knowledeable, warm and welcoming. Atmosphere in wait This is an exceptional dealership. The people I've had contact with, Cindy and Dave, are astute, knowledeable, warm and welcoming. Atmosphere in waiting area is such that I usually wait for my car, relax with a great cup of coffee and read. More
by nflynn
Employees Worked With
Dave and Cindy
September 18, 2014
Had an issue, but they took care of me The staff was very courteous and professional, the oil change was completed quickly, and the service report was very detailed. On the other hand, my c The staff was very courteous and professional, the oil change was completed quickly, and the service report was very detailed. On the other hand, my car was never washed and no one informed me of the waiting room amenities. But the part that made this experience far more disappointing is that I received a safety recall notice in the mail the next day. Shouldn't the service department have notified me of the recall? I live 30 miles away. It's certainly not a quick commute to return to have this safety issue repaired. I'm upset by this and cannot recommend this dealership for their service center at this time, but I'm hoping this dealership will attempt to make things right with me. If they make things right with me, I will submit an updated review. ---- 19Sep2014 update: Received an immediate response to my original review from the VP who apologized and took steps to address my disappointment. Two other representatives contacted me and also apologized (xxx and Lou - Sorry, I don't remember the name of the first person who called). To make things right, they sent a technician to my location to repair the safety recall issue. Cory (the technician) was very courteous, professional, and he was quick and clean with the repair. I'm really glad that I didn't have to drive out to LV for this! Although my car wasn't washed, I appreciate the personal care that was given to me and the swift response. As I result, I've updated my review and can now recommend this dealer's service dept once again. More
by travelmonkey
Employees Worked With
Noel Gonzalez, Lou, Corey
September 15, 2014
kind and professional David was very kind and informed me of all the things that needed to be done to my car. He was patient with all the questions I had asked him. I found David was very kind and informed me of all the things that needed to be done to my car. He was patient with all the questions I had asked him. I found the atmosphere at Hyundai was warm and friendly. I will be returning in the future to have work done on my car More
by Norma Carter
Employees Worked With
David R. Bucey
September 13, 2014
President Just the best!!!!! We love this dealership and Cindy !!!! She is incredible! If she ever needs a job.... I would hire her in a second for MY business Just the best!!!!! We love this dealership and Cindy !!!! She is incredible! If she ever needs a job.... I would hire her in a second for MY business!!! She is that good! More
by wineguy
Employees Worked With
Cindy
September 07, 2014
Not happy David had little to no knowledge. He gave me misinformation and did not keep me updated on the status of my car! His excuse was that he worked for Hon David had little to no knowledge. He gave me misinformation and did not keep me updated on the status of my car! His excuse was that he worked for Honda and wasn't familiar with the Hyundai cars! More
by Kimme012
Employees Worked With
David = terrible!
August 31, 2014
They did not do a clean job! I typically take my car to service there. I always have a great experience with my advisers. Particularly Joe is always very responsible, friendly, a I typically take my car to service there. I always have a great experience with my advisers. Particularly Joe is always very responsible, friendly, and polite. However, the quality of service was pretty low. They scratched my brand new dashboard when they wanted to change the radio. I am supposed to get a call back regarding changing the dashboard, but I am not sure even if they change it is become like how it use to be! More
by kaman62
Employees Worked With
Joe Gabriele
