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Lehigh Valley Hyundai - Service Center

Emmaus, PA

4.6
844 Reviews

844 Reviews of Lehigh Valley Hyundai - Service Center

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February 03, 2020

I was told I would be updated on time, car would be washed , neither happened, also electronic maintenance. Was not reset! Horrible customer service exp More

by Joanne
Recommend Dealer
No
Employees Worked With
Chris Goodwin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager, Ron Wood
February 03, 2020

I would give zero stars if I could. Took way too long for no reason. 3 hours for oil change, inspection, and fuel filter. Horrible. I don’t trust them. More

by Nanners5888
Recommend Dealer
No
Employees Worked With
Ron Wood
Feb 03, 2020 -

Lehigh Valley Hyundai responded

Hello Nanners5888 - please accept our sincerest apologies for your dissatisfaction. That is not the way we are accustomed to doing business as evidenced by the other reviews on this forum and others. I would very much like the opportunity to take corrective action in the hopes of regaining your trust and confidence. Please contact me at your earliest convenience. I can be reached at 610-967-6500 or via the "Talk to the Dealer" button on our website. Thanks and I look forward to hearing from you. Sincerely - Andrew Wright, Vice President

February 01, 2020

Customer Service Very good customer service. Had new exhaust manifold installed.Ready when I was told it would be. So far it is running good. Will continue using your More

by sunfishermantemp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 26, 2020

Unreliable/non- trustworthyService done and failed to Unreliable/non- trustworthy Service done and failed to put all parts back. Made me feel like I didn't know what I was talking about More

by Dissatisfied Customer
Recommend Dealer
No
Employees Worked With
Chris Goodwin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2020 -

Lehigh Valley Hyundai responded

Hello and thank you for taking the time to write your review. We sincerely apologize for your dissatisfaction. That is not the way we are accustomed to doing business as evidenced by the reviews on this forum and others. Please contact me at your earliest convenience so that I can take immediate corrective action to address any outstanding issues and concerns. I can be reached at 610-967-6500 or via the "Talk to the Dealer" button on our website. Thanks and I look forward to hearing from you. Sincerely - Andrew Wright, Vice President

January 21, 2020

Great Sertice Another great service experience at Lehigh Valley Hyundai! I am always pleased with the courtesy of the service advisors and quality of service. I a More

by genie1p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wood
January 09, 2020

Always a good experience, as going to a dealership goes. Very polite, informative in what needs to be done, recommendations for the future. Go here for oil changes as well, top notch place. More

by Donmeyers
Recommend Dealer
Yes
Employees Worked With
Tom Muldoon
January 08, 2020

I was there for 1st time service for oil change. I was there for 1st time service for oil change. Everyone was courteous and helpful. I didn’t have to wait to long for service. More

by MrCocoa32911
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2020

Excellent, service center and staff I took my vehicle in for service and was taken care immediately. The repairs were finished in the time that I was told they would be finished. More

by gunny099
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, K. Norris, Mike Huber
December 24, 2019

Tom Muldoon is an excellent service provider at Lehigh Valley Hyundai. He made it a very pleasant experience. Some dealerships try to sell you the kitchen sink. I did not feel pressured in anyway from Tom More

by schaft
Recommend Dealer
Yes
Employees Worked With
Tom Muldoon
November 18, 2019

I was very happy with my service from last week. I’ve been dealing with Chris Miller for a long time and always been happy with him you are lucky to have him More

by Rick
Recommend Dealer
Yes
Employees Worked With
Check with Chris
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