Back

Lehigh Valley Hyundai - Service Center

Emmaus, PA

4.6
844 Reviews

844 Reviews of Lehigh Valley Hyundai - Service Center

Sort by
June 16, 2023

It’s always a bit stressful with the dealer recommended pricey service items. I bought a pre-owned certified vehicle with about 14,000 miles on it. EVERYTHING was up to snuff at that time being certified. More

by touchdown65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Paxos
Jun 16, 2023 -

touchdown65 responded

All that being said...my latest Service Advisor Michael Paxos is excellent. A tremendous asset at the dealership. Calm, professional, extremely courteous, very knowledgeable. His demeanor is very trustworthy...I feel like everything is good & will be taken care of. He's a wonderful person to deal with in a stressful environment. Hope I get him every visit. Aces.

Jun 19, 2023 -

Lehigh Valley Hyundai responded

Thank you for taking the time to leave Lehigh Valley Hyundai a review and share your feedback. We certainly understand that ongoing service needs can be frustrating, but it's great to hear that Micahel continues to deliver top-notch care to you and your vehicle. Please reach out to us if there is anything else we can assist with!

June 15, 2023

Quick service from time you pull in. Reps are very knowledgeable & pleasant. Customer sitting area is clean, comfortable and accommodating. More

by nittinfool69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander frisch
Jun 15, 2023 -

Lehigh Valley Hyundai responded

Thanks for the awesome review! We're so glad to hear that you had a great experience with our quick and knowledgeable service reps. We pride ourselves on providing a clean and comfortable customer area. Drive safely, and we hope to see you again at Lehigh Valley Hyundai!

June 15, 2023

Quick service from time you pull in. Reps are very knowledgeable & pleasant. Customer sitting area is clean, comfortable and accommodating. More

by nittinfool69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander frisch
Jun 15, 2023 -

Lehigh Valley Hyundai responded

Thank you for the review! We are thrilled to hear that you had a successful experience working with the Lehigh Valley Hyundai team. Drive safely, and we hope to see you again down the road!

June 15, 2023

Expected payment for a battery that died due to engine failure that was covered under warranty More

by LT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex - service manager
Jun 16, 2023 -

Lehigh Valley Hyundai responded

I would like to understand what happened during your visit to make sure we are providing all clients with a 5-star experience going forward. If you're willing to share the details, would you consider reaching out? Thank you, Dan Carcione - Service Director - (610) 965-1583

Jun 16, 2023 -

LT responded

My car experienced a complete engine failure at 67,000 miles. After a week the repair was authorized to be covered under warranty. One month prior my car was in for service and the battery passed inspection as it did when the car was towed in. It took 6-7 weeks to complete the engine replacement. After sitting this long I was then contacted to inform me I needed a new battery at the cost of $400. I informed Taylor that the battery had died either due to the engine failure or from the car sitting for 6 weeks and I would not be paying for it. Taylor stated that the dealership nor hyundai would cover it. This began over a week experience of calling the dealership and Taylor repeatedly and not being able to get a hold of anyone to discuss. We escalated it to Hyundai corporate at this time. Finally after over a week I was contacted by Alex who was pleasant and made every attempt to assist me. Eventually Alex replaced the battery at no change to make things right. Upon picking my car up after almost 8 weeks my car was beyond filthy both inside and out. Almost to the point that I didn’t recognize it. While the car was eventually repaired it was a stressful 8 weeks for a car that should have never needed such an extensive repair at only 67,000 miles.

Jun 20, 2023 -

Lehigh Valley Hyundai responded

I am very sorry to read this feedback. I would appreciate another chance to speak with you to see what more I can do to resolve your concerns. If you are willing, please contact me at your earliest convenience. Thank you, Alex Wildman

June 15, 2023

The inspection was handled in a timely, professional and courteous manner. Jake was very helpful and all in all it was a good experience. More

by larbrod9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob clutter
Jun 15, 2023 -

Lehigh Valley Hyundai responded

Thank you for supporting Jake and our Lehigh Valley Hyundai team with this feedback!

June 15, 2023

My service experience at Lehigh Valley Hyundai was just great!!! Kory was very knowledgeable and helpful in the process!!! More

by abush081255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kory
Jun 15, 2023 -

Lehigh Valley Hyundai responded

We're so glad to hear that you had a great service experience with us! Kory is indeed a knowledgeable and helpful member of our team. Drive safely and we hope to see you again for any future service needs! - The Lehigh Valley Hyundai Team

June 14, 2023

Service was great, however it took a very long time. The wait was over three hours. They did have beverages and snacks which was nice. More

by az2898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Lehigh Valley Hyundai responded

We appreciate your feedback and are glad to hear that you had a great experience with our service at Lehigh Valley Hyundai. We apologize for any inconvenience caused by the longer wait time. Your satisfaction is important to us, and we'll work on improving our efficiency to better serve you in the future. Thank you for choosing us!

June 13, 2023

Very friendly and courteous service. Car was taken in right away and and was out in a very reasonable time. Worked with me to save me some money. Good experience. More

by Delta65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
Jun 13, 2023 -

Lehigh Valley Hyundai responded

We appreciate knowing that you enjoyed working with our team at Lehigh Valley Hyundai during this process! Thank you so much for sharing this positive feedback.

June 09, 2023

Friendly/informative technicians,very polite. Completed services as requested in a timely manner. Convenient and comfortable waiting area. Scheduling appointment was fairly easy(a little confusin More

by carolyncricket
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jun 09, 2023 -

Lehigh Valley Hyundai responded

Thank you so much for reviewing Lehigh Valley Hyundai! We look forward to assisting you again down the road!

June 08, 2023

Matt, always helpful and polite. We can expect great customer service and have confidence in the service at this dealership. Alex working on an issue with us was wonderful and the p More

by lasbuds16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Matt
Jun 08, 2023 -

Lehigh Valley Hyundai responded

We are thrilled to hear that you always enjoy working with Matt and Alex! Thank you for having confidence in Lehigh Valley Hyundai!

...
36
...