Lehigh Valley Hyundai - Service Center

Needs more service employees. Sometimes wait time is very long. Most employees are friendly and helpful. Sometimes wait time is very long. Most employees are friendly and helpful. More

Efficient, timely, courteous, communicative ,friendly , informative staff Alexander is a quality staff member. Iad Antonios a superior manager. informative staff Alexander is a quality staff member. Iad Antonios a superior manager. More

This is an exception. I had my vehicle in for service and they found additional issues which I agreed to resolve. There was not good clarity if part of the service price I had my vehicle in for service and they found additional issues which I agreed to resolve. There was not good clarity if part of the service price was included but it was not. I went 4 days without communication about vehicle status and nothing was done until I called on day 6. I used the text and chat options but no response. Added service costs should be more clear if they are required. The service tech said an alignment was included but was not. I have been coming to this dealership for 15 years but seems to be a recent decline in service at both the Hyundai and Honda (my other vehicle) More

Dealer was not up front explaining what the charges were. When asked they did not want to explain what the charges were in detail just explained what the amount was. When asked they did not want to explain what the charges were in detail just explained what the amount was. More

Great service department! ! Matt did a great job making sure I understood what needed to be done with my car. When it had to stay longer, he made sure to call and let me know w ! Matt did a great job making sure I understood what needed to be done with my car. When it had to stay longer, he made sure to call and let me know what was going on and to help get me a rental car. Everything went smoothly and I would highly recommend Matt in the service department who is friendly and welcoming! Shout out to the mechanics who fixed my car to make sure I could drive it safely! More

The employees at this dealership treated me well, explained everything, and provided great customer service explained everything, and provided great customer service More

I waited little bit more but everything is fine. Matt is very helpful guy. He cleaned up my seat. The last thing is please be more careful to keep clean customers cars seat. Matt is very helpful guy. He cleaned up my seat. The last thing is please be more careful to keep clean customers cars seat. More

My recent visit on June 30th was not my best experience with Lehigh Valley Hyundai. I had a 745 appointment. I received no updates so I followed up just after noon. Found out they did not know my vehicle w with Lehigh Valley Hyundai. I had a 745 appointment. I received no updates so I followed up just after noon. Found out they did not know my vehicle was there and did not look far enough into the drop off key box. Luckily they rushed the vehicle in for service and completed it by 3 o clock. They noted the time I requested for a shuttle service twice by two different advisors and I still had to call at the time I requested to order the shuttle. The dealership advised a cabin air filter replacement based off service records. I replaced the filter myself 5k miles before this inspection. They wanted to charge $80 for a $10 filter and five minutes worth of labor to replace it. More

Excellent awesome and great job with the my car and the facility is very nice facility is very nice More

This was the first time I was at this dealership, and they were very helpful and answered my questions. they were very helpful and answered my questions. More