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Lehigh Valley Hyundai - Service Center

Emmaus, PA

4.6
820 Reviews

820 Reviews of Lehigh Valley Hyundai - Service Center

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July 17, 2023

Excellent service to the customer. Time to complete the vehicle service was spot on. I would recommend to friends for these two factors. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Lehigh Valley Hyundai responded

Fred, thank you for the great review! We're glad to hear that our team provided excellent service and completed your vehicle service in a timely manner. We appreciate your recommendation and hope to see you again at Lehigh Valley Hyundai!

July 15, 2023

Matt was excellent and helpful for the service I had yesterday. I recommend lehigh valley Hyundai More

by Suchitbpatel89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 15, 2023 -

Lehigh Valley Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 15, 2023

Sean and the service team were amazing staff was very helpful 10/10 good staff More

by Maryissa223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
Jul 15, 2023 -

Lehigh Valley Hyundai responded

Thank you so much for your excellent review, Maryissa! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lehigh Valley Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

July 14, 2023

My car hasn’t been stolen since the security system was updated and the stickers were securely placed on my windows. More

by melissarodrigues1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2023 -

Lehigh Valley Hyundai responded

It's great to hear that we were able to help you out, Melissa. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lehigh Valley Hyundai!

July 13, 2023

Dave was wonderful- the entire Hyundai service staff has terrific knowledge and excellent customer service/communication! They get me back on the road as quickly and safely as possible! Thanks Vinart Hyunda More

by krslang1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave wood
Jul 13, 2023 -

Lehigh Valley Hyundai responded

We're thrilled to hear such kind words about our service team! Getting you back on the road quickly and safely is always a top priority for us. Thanks for choosing Lehigh Valley Hyundai.

July 13, 2023

Matt’s service was awesome but I waited 5 minutes for one of 6 advisors to help me and I was the only customer. Driving around the building and finding my car was unacceptable. Puts a damper on the whole exp More

by JK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
July 12, 2023

Needs more service employees. Sometimes wait time is very long. Most employees are friendly and helpful. More

by cnine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Jul 13, 2023 -

Lehigh Valley Hyundai responded

Thank you for taking the time to leave us a review. We appreciate your feedback and will definitely take it into consideration as we continue to improve our service department. We wish you safe travels and look forward to assisting you again in the future here at Lehigh Valley Hyundai!

July 09, 2023

Efficient, timely, courteous, communicative ,friendly , informative staff Alexander is a quality staff member. Iad Antonios a superior manager. More

by Bmoone
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander
Jul 10, 2023 -

Lehigh Valley Hyundai responded

Thank you for the positive review! We're glad to hear that our staff, including Alexander and Iad, provided efficient and friendly service. We appreciate your kind words and hope to see you again at Lehigh Valley Hyundai!

July 07, 2023

This is an exception. I had my vehicle in for service and they found additional issues which I agreed to resolve. There was not good clarity if part of the service price More

by D. B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Other
Jul 07, 2023 -

Lehigh Valley Hyundai responded

We apologize for the lack of communication and clarity regarding your service. It's important to us that we provide transparent pricing and keep you informed about the status of your vehicle, and it is disappointing that we missed the mark. I'd appreciate the chance to speak with you to see what more I can do to improve your visit. If you are willing to discuss this further, please feel free to reach out. Best, Dan Carcione - Service Director - (610) 965-1583

July 07, 2023

Dealer was not up front explaining what the charges were. When asked they did not want to explain what the charges were in detail just explained what the amount was. More

by riverajo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Lehigh Valley Hyundai responded

I apologize for any confusion or frustration you experienced during your visit to our dealership. We strive to provide transparent and clear explanations of all charges, so it's disappointing to hear that we fell short in this regard. I would be happy to discuss the charges with you in more detail if you are willing. Please feel free to reach out at your convenience. Thank you, Dan Carcione - Service Director - (610) 965-1583

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