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Lehigh Valley Hyundai - Service Center

Emmaus, PA

4.6
819 Reviews

819 Reviews of Lehigh Valley Hyundai - Service Center

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August 21, 2023

Professional, friendly service. Service performed in a timely manner! Great lounge to wait for vehicle. Great experience today More

by annedwhelan62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Dalley
Aug 22, 2023 -

Lehigh Valley Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Anne, for choosing Lehigh Valley Hyundai!

August 21, 2023

Not pleased as usual. I’ve left four voicemails to respond to me. No one is available??? I have questions about my service and billing today. More

by tomgracepca
Recommend Dealer
No
Employees Worked With
No names. No response from anyone.
Aug 22, 2023 -

Lehigh Valley Hyundai responded

I'm sorry to read about your experience. It's important for us to be available and responsive, especially when you have questions regarding service and billing. I'd like the opportunity to address this directly with you - please feel free to reach out at your earliest convenience so we can resolve any issues or concerns that remain unanswered. Thank you, Alexandra Wildman - Service Director - (610) 965-1409

August 19, 2023

Very attentive to my needs Service Technician provided details for the work to be done. More

by jm57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Aug 21, 2023 -

Lehigh Valley Hyundai responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lehigh Valley Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

August 19, 2023

I am currently driving a 2015 car, and I always get my car service at Hyundai, that’s how long I’ve been a happy customer. The staff is AMAZING. Always with a friendly face, prompt to to help. I really lo More

by B_lubin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean assisted me. Very polite and made me feel welcome eve though i didn’t have an appointment.
Aug 21, 2023 -

Lehigh Valley Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 19, 2023

Getting an appointment was smooth and easy. The service manager was professional yet personable and the entire process went smoothly. More

by charliejg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean: Service Department
Aug 21, 2023 -

Lehigh Valley Hyundai responded

Thank you, Charlie, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 18, 2023

Fast service, clean facility, friendly employees. Great lounge area with free refreshments. A lit if cars to look at. More

by x79red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Lehigh Valley Hyundai responded

We're glad to know you enjoyed the fast service, clean facility, and friendly staff here at Lehigh Valley Hyundai. We strive to make our lounge as comfortable as possible for all of our guests! Thanks for your review.

August 17, 2023

Came to my rescue when I got a message not to drive my car until it is serviced. Ciocca the dealer where I purchased my sonata, couldn't get me in for 2 weeks. Lehigh Valley Hyundai had me bring it in the More

by Creimer373
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Daley - service advisor
Aug 17, 2023 -

Lehigh Valley Hyundai responded

We're glad to have been able to assist you promptly at Lehigh Valley Hyundai. We appreciate your trust in us and look forward to serving you again!

August 17, 2023

This was my first time at this dealership and it was very impressive. From the beginning to the end of my visit, nothing but professionalism was on display. A close friend of mine also goes to the same deale More

by jshockers4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Lehigh Valley Hyundai responded

We're glad to know you had a positive first experience at Lehigh Valley Hyundai! We appreciate your kind words about our professionalism and are happy that we've also impressed your friend. Thanks for the review!

August 10, 2023

Charges diagnostic fee and doesn’t actually do a detailed diagnostic. Also deceptive in the content of their maintenance schedules. No confidence that they actually do the work I’m charged for. From now on I More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kory
Aug 11, 2023 -

Lehigh Valley Hyundai responded

Mark, I'm sorry to read about your experience. We aim for transparency in all our services and it's concerning that you feel this wasn't the case. It's important we address these issues directly so if you're open to discussing this further, please reach out at your earliest convenience. Thank you, Alexandra Wildman - Service Director - (610) 965-1409

August 09, 2023

Recall service went well. The quote given to me for repairs was just completely and totally astronomical. (Thousands of dollars) Not sure where these prices come from? A la More

by ekim1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Goodwin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2023 -

Lehigh Valley Hyundai responded

I'm sorry to learn about your disappointment with the quote for repairs. We strive to provide competitive pricing and it's concerning that you felt otherwise. I understand we've lost your business but your feedback is valuable as we continuously work on improving our services. If you'd like to add anything else, please feel free to reach out to me directly. Thank you, Alexandra Wildman - Service Director - (610) 965-1409

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