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Lehigh Valley Hyundai - Service Center

Emmaus, PA

4.6
819 Reviews

819 Reviews of Lehigh Valley Hyundai - Service Center

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September 10, 2023

Their service dept hours are very good. And they offer a quick oil change process. More

by akmotes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Sep 11, 2023 -

Lehigh Valley Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 04, 2023

My car was serviced in a timely manner, the service person, Dave, was very helpful. More

by patricia.dorris
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
Sep 05, 2023 -

Lehigh Valley Hyundai responded

Patricia, Thank you so much for your kind words for Dave, and for taking the time to leave us this wonderful feedback!

September 02, 2023

Great service. Sean Williams went above and beyond. Service was very timely. Will definitely be back. More

by Fensti68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Williams
Sep 05, 2023 -

Lehigh Valley Hyundai responded

Thank you for taking the time to share your thoughts on working with Sean and our team. We're glad to hear we delivered such a great experience!

September 01, 2023

I’ve been a loyal customer since I purchased my vehicle in 2011….that loyalty has ended. Overcharging for simple services such as $65 oil change, $32 to change a bulb. Furthermore, there is a large sign More

by LisaE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Ritter
Sep 01, 2023 -

Lehigh Valley Hyundai responded

Lisa - I apologize that you have not been satisfied with our pricing. We strive to provide the fairest rates we can, but I will make a note of your concern in our effort to remain competitive. I would appreciate the chance to speak with you directly to see how we can assist you moving forward. Please call me at your earliest convenience. Thank you, Alexandra Wildman - Service Director - (610) 965-1409

September 01, 2023

I always receive the highest level of customer service. From a general car service to repairs the communication is always excellent. More

by bmcglinn230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Williams, Chris Goodwin
Sep 05, 2023 -

Lehigh Valley Hyundai responded

Thank you so much for your excellent review! We are so glad that Chris and Sean had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lehigh Valley Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.

August 31, 2023

High quality service. A bit on the pricier side, but I leave knowing that my car has been cared for. More

by ddf04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor
Aug 31, 2023 -

Lehigh Valley Hyundai responded

We appreciate your feedback! It's great to know you trust our team at Lehigh Valley Hyundai with the care of your car. We strive for quality service and assistance, and we are thankful for your support. Take care!

August 31, 2023

I am very happy with the service. Sean Williams is an excellent representative for Hyundai. He was very attentive and respectful. I feel I can trust him. Also, Taylor was great when S More

by nonie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Williams, Taylor
Sep 01, 2023 -

Lehigh Valley Hyundai responded

Nonie, it's great to know that Sean and Taylor provided excellent service during your visit at Lehigh Valley Hyundai. We appreciate the trust you've placed in us!

August 30, 2023

The staff was very professional explain everything very friendly no complaints I would recommend hundai any time More

by ntorres57.nt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Aug 30, 2023 -

Lehigh Valley Hyundai responded

We're glad to know you had a positive experience with our team at Lehigh Valley Hyundai. Your recommendation means the world to us! Thanks for your review and we hope to see you again soon.

August 30, 2023

Took 4 days to get call back with labor estimate. Car towed on 7/26. Did not get car back until 8/23 and now must be inconvenienced even more by doing 2000 mile oil consumption test. More

by miranlei
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Goodwin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Daly
Aug 31, 2023 -

Lehigh Valley Hyundai responded

I'm sorry to learn about the delay and inconvenience you experienced. We aim for prompt communication and efficient service, so it's disappointing that we didn't meet those expectations in your case. I'd like to personally assist with this situation if possible - please reach out when convenient. Thank you, Iad Antonios - General Manager - (610) 965-1537

August 30, 2023

Always great service at LV Hyundai, and they have been respectful of my time. Taylor is easy going and keeps me posted of what I need to know. Thanks! More

by Christine B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor in customer service
Aug 30, 2023 -

Lehigh Valley Hyundai responded

Christine, we're delighted to know that you've consistently received great service from our team at Lehigh Valley Hyundai. We'll pass along your kind words to Taylor! Thanks for the review.

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