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Lehigh Valley Hyundai - Service Center

Emmaus, PA

4.6
819 Reviews
Call Service Center (855) 310-9573

819 Reviews of Lehigh Valley Hyundai - Service Center

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September 21, 2023

Wait time much longer than they originally said( over 3 hours) and I was given no explanation More

by Btych728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Sep 21, 2023 -

Lehigh Valley Hyundai responded

I am sorry to read this review. We never intend to inconvenience our guests, and we apologize for your visit taking longer than anticipated. We would appreciate the chance to speak with you to see what more we can do to address your concerns. If you are willing to discuss this further, please contact me directly. Thank you, Alexandra Wildman - Service Director - (610) 965-1409

September 21, 2023

Matt Daley went above and beyond to ensure my experience at Hyundai was smooth going and efficient. I will continue to get my car serviced at this location. Thank you for everything! More

by Jacquelyn Spotts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Daley
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Sep 21, 2023 -

Lehigh Valley Hyundai responded

Jacquelyn, we're so glad to know that Matt Daley made your experience at Lehigh Valley Hyundai a smooth one. We appreciate the support and look forward to assisting with any future service needs!

September 21, 2023

My primary contact is with the service department for scheduling and advising. I’m spite of the frequent turnover of personnel, the staff is always courteous and professional. More

by kmk8491
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wood
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Sep 21, 2023 -

Lehigh Valley Hyundai responded

We're glad to know that our service department at Lehigh Valley Hyundai consistently meets your expectations with their professionalism and courtesy. Thanks for sharing this positive feedback!

September 20, 2023

Lehigh valley Hyundai has always treated me fairly service writers. All seem very knowledgeable, my experience with Nick went very well. More

by flyfishing015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
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Sep 21, 2023 -

Lehigh Valley Hyundai responded

We're glad to know you had a positive experience with Nick and our team here at Lehigh Valley Hyundai. We strive for knowledgeable service, so your feedback is much appreciated! Safe travels ahead!

September 18, 2023

a very unpleasant service, my vehicle was waiting for a week and they never called me to pick it up More

by freury g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Goodwin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 14, 2023

Taylor was attentive, gave detailed info, and explained the cost. He respectfully got the job done. More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Lehigh Valley Hyundai responded

Taylor and the team are honored to receive your support. Thank you! - Lehigh Valley Hyundai Team

September 14, 2023

Nick and the service staff at Lehigh Valley Hyundai took care of the state inspection on our Hyundai in record time and did a great job. More

by Marvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick was my service writer. He's the only person I spoke to.
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Sep 14, 2023 -

Marvin responded

After my review on Dealer Rater I realized that I probably should not have done it. I want my dealer to know that they did a good job. But I don't need a service to do that. Going forward and for future service work I'd prefer to give a verbal comment on the service upon completion of the job. Too many surveys in text and email anymore. Not enough time.

Sep 15, 2023 -

Lehigh Valley Hyundai responded

Marvin, we really appreciate you taking the time to leave a review and let others know what a positive experience you had with our team. Thank you for choosing Lehigh Valley Hyundai, we look forward to your next visit. Drive safely and have a great day!

September 12, 2023

The service advisor was polite. My car was finished in a timely manner as promised More

by DChristman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Lehigh Valley Hyundai responded

Darren, it's great to know that Shane and Randy provided you with such a smooth car-buying experience at Fields Chrysler Jeep Dodge RAM Asheville. We appreciate your recommendation and are wishing you safe travels!

September 11, 2023

Everyone who i interacted with was very professional, and the place was really clean. They even had good snacks More

by Brian.green1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Lehigh Valley Hyundai responded

Brian, we're glad to know you had a positive experience at Lehigh Valley Hyundai and enjoyed our snacks! Thanks for the great review.

September 11, 2023

Everything was fine until I couldn’t start the car, but Matthew was very kind and helpful. He was able to solve my problem. More

by kcoffman1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Lehigh Valley Hyundai responded

It's great to know that Matthew was able to assist you with your car troubles at Lehigh Valley Hyundai. We're here for any future needs you might have!

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