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Lehigh Valley Hyundai - Service Center

Emmaus, PA

4.6
845 Reviews

845 Reviews of Lehigh Valley Hyundai - Service Center

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November 15, 2023

Poor communication and not getting the work order done in a timely manner. It was for a recall with the recall part not even in stock. I’m not sure the recall service was even done! I have no way of knowing More

by micromab
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nataniel
Nov 16, 2023 -

Lehigh Valley Hyundai responded

I'm sorry to read about your experience with the recall service. We strive for clear communication and timely work, so it's disappointing to see we've fallen short here. I'd like to personally look into this matter further and ensure that everything was handled correctly. Please reach out at your earliest convenience. Thank you, Alexandra Wildman - Service Director - (610) 965-1409

November 14, 2023

My service experience with Dave Wood has been stellar, on all occasions. He is an excellent service manager. More

by linakagroller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Wood
Nov 14, 2023 -

Lehigh Valley Hyundai responded

Thank you so much for your kind words for Dave, and for taking the time to leave us this wonderful service feedback!

November 14, 2023

Courtesy, Efficient, prompt service. Vehicle was done same day I inquired about an oil change. Very professional service advisors . More

by kellytoumey3035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Service advisor
Nov 14, 2023 -

Lehigh Valley Hyundai responded

Kelly, Thank you for choosing Lehigh Valley Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 11, 2023

Everybody there is always very nice, they really try to give you a good experience. They do seem a bit short staffed, but unfortunately that’s every place these days. More

by d.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander
Nov 12, 2023 -

Lehigh Valley Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lehigh Valley Hyundai!

November 09, 2023

Absolutely exceptional service. They took great care and made sure I properly understood what was going on with my car. New to the state and did not understand the process and they More

by Jknechty16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Wildman
Nov 09, 2023 -

Lehigh Valley Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lehigh Valley Hyundai.

November 08, 2023

Great service . Taylor was able to answer all my questions and provide me with updates More

by marsglor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor in service sept.
Nov 09, 2023 -

Lehigh Valley Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 03, 2023

David was great. Considerate of age and constantly monitored serviced time. A plus for your company. More

by jacon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Woods
Nov 03, 2023 -

Lehigh Valley Hyundai responded

We're glad to know that David provided you with great service at Lehigh Valley Hyundai. We appreciate your feedback and look forward to serving you again in the future!

November 03, 2023

Matthew was my service advisor. He was very friendly and explained everything that needed to be done to my car. Great customer service! More

by Tormiston5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Daley
Nov 04, 2023 -

Lehigh Valley Hyundai responded

Thanks for sharing your thoughts about your experience with Matthew here at Lehigh Valley Hyundai. We appreciate your business and hope to see you again soon!

November 03, 2023

Taylor at the service desk always does a great job fitting me into the schedule and making sure I'm not waiting too long for my car. Friendly & easy going, great customer service More

by Amanda A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Ritter
Nov 04, 2023 -

Lehigh Valley Hyundai responded

Amanda, it's great to hear that Taylor was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lehigh Valley Hyundai!

October 31, 2023

Service was quick, Matt very welcoming, easy sign in, quickly handled sign out, car in easy place for me to get to More

by matretter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Lehigh Valley Hyundai responded

We're glad to know you found our service quick and efficient at Lehigh Valley Hyundai. Thanks for highlighting Matt's welcoming nature. We appreciate your feedback!

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