Lehigh Valley Honda - Service Center

Great Follow-up After an initial misunderstanding in a service check on my brakes with the Express Service group, the dealership did a follow-up with me and provided After an initial misunderstanding in a service check on my brakes with the Express Service group, the dealership did a follow-up with me and provided a courtesy car and free brake diagnostic check to find out what the problem was. It was identified as a master cylinder problem that is not part of the Express Service check and they ordered the part and had it fixed the next business day. I appreciated their response to follow-up with my concern and their desire to immediately investigate and repair what I considered an unsafe condition. More

Great service. Always get great service from this dealership. I always have Trevor as my service rep and he is always friendly and great. Would highly recommend. Always get great service from this dealership. I always have Trevor as my service rep and he is always friendly and great. Would highly recommend. More

2005 CR-V Still Running Strong We purchased our CR-V from Lehigh Valley Honda in 2005. We have always done the regular maintenance to keep it running (oil, etc). It's become our w We purchased our CR-V from Lehigh Valley Honda in 2005. We have always done the regular maintenance to keep it running (oil, etc). It's become our work horse car, especially in the winter. Our 17 year old now drives and loves it. Recently, we noticed a stuttering (spark plugs??). We had two local garages check it out, and found nothing. Fearing higher prices, we reluctantly decided take it over for the dealership for service. They had the car in at 2:30, diagnosed by computer by 3:15, and fixed by 5p! IMPRESSIVE. And the cost to fix it was very reasonable for the work done. Lesson learned...if you want it done right, take it to the dealer. More

service department resolved my problem very efficiently I came to the service department with an issue I feared was going to be very expensive to resolve. The service department fixed the problem with a mi I came to the service department with an issue I feared was going to be very expensive to resolve. The service department fixed the problem with a minor fluid change and I walked away a VERY satisfied customer. Excellent results!!! More

State inspection and D Service I was pleased with all aspects including timeliness of completion. All work was completed in less than 4 hours. John reminded me that the D Service w I was pleased with all aspects including timeliness of completion. All work was completed in less than 4 hours. John reminded me that the D Service was overdue which was good. Dealership is always helpful when I go in for service. I take my Toyota there because I like the service so well. More

service -CRV I was disappointed about bringing my Crv often for complaints as its only 2 yrs since I bought it from there. I was happy at least John tried to make I was disappointed about bringing my Crv often for complaints as its only 2 yrs since I bought it from there. I was happy at least John tried to make a discount on the total price when I was upset with the need for fuel cap replacement etc that soon & I'm paying for it with extended warranty not covering. More

Continued Quality Service I have been buying/servicing my vehicles at Lehigh Valley Honda for 15+ years. I've always walked away satisfied and intend to continue doing the sam I have been buying/servicing my vehicles at Lehigh Valley Honda for 15+ years. I've always walked away satisfied and intend to continue doing the same in the future. More

Good Service Had a problem with my A/C and took it in for repair. Even though I was early, they took my car right away and it was repaired in less time than estim Had a problem with my A/C and took it in for repair. Even though I was early, they took my car right away and it was repaired in less time than estimated. Have been going there for years and have never been disappointed with the service. More

Recent visit The service rep, Sam, and cashier were both friendly and helpful. However, I was waiting in the children's waiting area for 2+ hours with my 4 and 6 The service rep, Sam, and cashier were both friendly and helpful. However, I was waiting in the children's waiting area for 2+ hours with my 4 and 6 year olds. They were quiet and well-behaved. We were looking at animals on my iPad and my 4 year old son was making animal noises at a conversational volume. As a teacher and as a mom I am the first to take action when my children are being disruptive or misbehaving. It was during this time that a female employee walked up to the doorway and said, "shhhhhhhh" and proceeded to ask that I keep my son quiet. I was shocked and so were my children. Both the cashier and service rep commented on how quiet and well-behaved my kids were during our wait. I was embarrassed and upset by our interaction with this employee and despite the good service, left with a bad taste in my mouth and will not be returning. More

pleasent state inspection appointment When I called for my inspection appointment, I was scheduled without long wait. Service writers were polite and helpful. I enjoyed the complimentary When I called for my inspection appointment, I was scheduled without long wait. Service writers were polite and helpful. I enjoyed the complimentary coffee and comfortable seating in the quiet waiting area. More