Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
575 Reviews
Call Service Center (610) 965-1181

575 Reviews of Lehigh Valley Acura - Service Center

Sort by
August 15, 2024

Service dept efficient, courteous and caring. Rep obtained a Lyft ride to my home and again when it was time to pick up my car after service. More

by Winter hawk.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk rep.
Report | Print
Aug 16, 2024 -

Lehigh Valley Acura responded

We're delighted to hear that our service department at Lehigh Valley Acura provided efficient and courteous care. It's great to know the Lyft rides made your experience even more convenient! Thanks for sharing this feedback!

August 15, 2024

Chelsea was a wonderful service rep for me during this recall which had me worried. She made my experience go well and explained everything in a way I can understand. She’s fast, smart and doesn’t take th More

by Tjrpt6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chealsie Carr
Report | Print
Aug 15, 2024 -

Tjrpt6 responded

I like a dealership that I can trust. Service Department is more important to me than the purchase deal. Coming from the mechanical services industry myself, I understand how important customer experience is. Returning for service to see familiarity amongst the team instills confidence and also trust. Key to customer loyalty. LHValley Acura has met my bar. If I see high employee turnover, it tells me the company sees their staff as expendable. Best I can tell, LHVA is solid.

Aug 15, 2024 -

Tjrpt6 responded

Great Job, overcame nature obstacles and restored my confidence in LV Acura.

Aug 16, 2024 -

Lehigh Valley Acura responded

We're delighted to hear that Chelsea provided excellent service and made your recall experience smooth at Lehigh Valley Acura. Thanks for sharing your positive feedback!

August 14, 2024

Efficient service provider. Courteous customer service. When a porter wasn’t available, Lyft was summoned. LV Acura makes it easy. More

by connieahood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
Report | Print
Aug 15, 2024 -

Lehigh Valley Acura responded

Thank you for the kind words! We're glad to hear that our team at Lehigh Valley Acura provided efficient and courteous service. We appreciate your support and look forward to serving you again!

August 13, 2024

Very friendly and knowledgeable and always professional. I know when I come to Lehigh valley Acura I will be treated very well. More

by Jsntobolski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in service
Report | Print
Aug 13, 2024 -

Lehigh Valley Acura responded

We're so glad you can count on the team at Lehigh Valley Acura to provide friendly, knowledgeable, and professional service. Until next time, drive safely!

August 13, 2024

First time there and everyone was great and very considerate. I would eat the visit very good! More

by Gskawski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Seltzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Lehigh Valley Acura responded

Thank you for giving Lehigh Valley Acura a try! We are glad to have you as a new client and hope to have the opportunity to assist you again.

August 09, 2024

Best service advisor experience I’ve had at a dealership. A+ Friendly, attentive, on point. Thanks! More

by Frank
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Carr
Report | Print
Aug 09, 2024 -

Lehigh Valley Acura responded

Frank, thanks so much for the 5-star review of Lehigh Valley Acura!

August 08, 2024

The service this time was slow. It was a simple inspection and emissions and it took all day. Dropping off at 9 and not ready at 5. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Only service dept
Report | Print
Aug 08, 2024 -

Lehigh Valley Acura responded

Cindy, I apologize for the delay you experienced with your inspection and emissions service. We aim to provide timely service, so it's disappointing to hear about this extended wait time. Please reach out if you'd like to discuss further or have any other concerns. Thank you, Tristan Rodriguez - Service Manager - (610) 965-1241.

August 06, 2024

Mark was knowledgeable and courteous. He answered my questions and addressed my concerns. He also gave me helpful suggestions. More

by luisandjazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Aug 06, 2024 -

Lehigh Valley Acura responded

We're delighted to hear that Mark provided you with knowledgeable and courteous service at Lehigh Valley Acura. Thanks for sharing your experience!

August 02, 2024

Mark was excellent. Very professional and informative…. Did what he’s said he said he was going to do. More

by TRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark from service.
Report | Print
Aug 02, 2024 -

Lehigh Valley Acura responded

Thank you for the feedback! We're glad to hear Mark provided a professional and informative experience at Lehigh Valley Acura. We appreciate your support!

August 02, 2024

It was my first time at the dealership, and I had a pleasant time. The staff was friendly. The building was clean. They also have snacks available while you wait! More

by mbacch78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Cossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2024 -

Lehigh Valley Acura responded

Thank you for sharing your first experience with us at Lehigh Valley Acura! We're glad to hear our friendly staff and clean facilities made a positive impression. Enjoy the snacks on your next visit!

1
...
8
9
10
...
58