Back

Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
564 Reviews

564 Reviews of Lehigh Valley Acura - Service Center

Sort by
August 15, 2024

Service dept efficient, courteous and caring. Rep obtained a Lyft ride to my home and again when it was time to pick up my car after service. More

by Winter hawk.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk rep.
Aug 16, 2024 -

Lehigh Valley Acura responded

We're delighted to hear that our service department at Lehigh Valley Acura provided efficient and courteous care. It's great to know the Lyft rides made your experience even more convenient! Thanks for sharing this feedback!

August 14, 2024

Efficient service provider. Courteous customer service. When a porter wasn’t available, Lyft was summoned. LV Acura makes it easy. More

by connieahood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
Aug 15, 2024 -

Lehigh Valley Acura responded

Thank you for the kind words! We're glad to hear that our team at Lehigh Valley Acura provided efficient and courteous service. We appreciate your support and look forward to serving you again!

August 13, 2024

Very friendly and knowledgeable and always professional. I know when I come to Lehigh valley Acura I will be treated very well. More

by Jsntobolski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in service
Aug 13, 2024 -

Lehigh Valley Acura responded

We're so glad you can count on the team at Lehigh Valley Acura to provide friendly, knowledgeable, and professional service. Until next time, drive safely!

August 13, 2024

First time there and everyone was great and very considerate. I would eat the visit very good! More

by Gskawski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Seltzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Lehigh Valley Acura responded

Thank you for giving Lehigh Valley Acura a try! We are glad to have you as a new client and hope to have the opportunity to assist you again.

August 09, 2024

Best service advisor experience I’ve had at a dealership. A+ Friendly, attentive, on point. Thanks! More

by Frank
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Carr
Aug 09, 2024 -

Lehigh Valley Acura responded

Frank, thanks so much for the 5-star review of Lehigh Valley Acura!

August 08, 2024

The service this time was slow. It was a simple inspection and emissions and it took all day. Dropping off at 9 and not ready at 5. More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Only service dept
Aug 08, 2024 -

Lehigh Valley Acura responded

Cindy, I apologize for the delay you experienced with your inspection and emissions service. We aim to provide timely service, so it's disappointing to hear about this extended wait time. Please reach out if you'd like to discuss further or have any other concerns. Thank you, Tristan Rodriguez - Service Manager - (610) 965-1241.

August 06, 2024

Mark was knowledgeable and courteous. He answered my questions and addressed my concerns. He also gave me helpful suggestions. More

by luisandjazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Aug 06, 2024 -

Lehigh Valley Acura responded

We're delighted to hear that Mark provided you with knowledgeable and courteous service at Lehigh Valley Acura. Thanks for sharing your experience!

August 02, 2024

Mark was excellent. Very professional and informative…. Did what he’s said he said he was going to do. More

by TRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark from service.
Aug 02, 2024 -

Lehigh Valley Acura responded

Thank you for the feedback! We're glad to hear Mark provided a professional and informative experience at Lehigh Valley Acura. We appreciate your support!

August 02, 2024

It was my first time at the dealership, and I had a pleasant time. The staff was friendly. The building was clean. They also have snacks available while you wait! More

by mbacch78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Cossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Lehigh Valley Acura responded

Thank you for sharing your first experience with us at Lehigh Valley Acura! We're glad to hear our friendly staff and clean facilities made a positive impression. Enjoy the snacks on your next visit!

July 26, 2024

Wonderful ! ! From the second I arrived . Explanation, all workers, greeted so nicely, door was opened, Chelsea is sweet, spoke with the man who washed and vacuum More

by Amk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Carr
Jul 26, 2024 -

Lehigh Valley Acura responded

Thank you for the glowing review! We're delighted to hear that our team at Lehigh Valley Acura provided such a welcoming and thorough experience. Your kind words about Chelsea, our mechanic, and other staff members mean a lot to us. We look forward to serving you again!

...
8
...