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Lehigh Valley Acura - Service Center

Emmaus, PA

4.9
548 Reviews

548 Reviews of Lehigh Valley Acura - Service Center

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August 06, 2024

Mark was knowledgeable and courteous. He answered my questions and addressed my concerns. He also gave me helpful suggestions. More

by luisandjazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Aug 06, 2024 -

Lehigh Valley Acura responded

We're delighted to hear that Mark provided you with knowledgeable and courteous service at Lehigh Valley Acura. Thanks for sharing your experience!

August 02, 2024

Mark was excellent. Very professional and informative…. Did what he’s said he said he was going to do. More

by TRT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark from service.
Aug 02, 2024 -

Lehigh Valley Acura responded

Thank you for the feedback! We're glad to hear Mark provided a professional and informative experience at Lehigh Valley Acura. We appreciate your support!

August 02, 2024

It was my first time at the dealership, and I had a pleasant time. The staff was friendly. The building was clean. They also have snacks available while you wait! More

by mbacch78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Cossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Lehigh Valley Acura responded

Thank you for sharing your first experience with us at Lehigh Valley Acura! We're glad to hear our friendly staff and clean facilities made a positive impression. Enjoy the snacks on your next visit!

July 26, 2024

Wonderful ! ! From the second I arrived . Explanation, all workers, greeted so nicely, door was opened, Chelsea is sweet, spoke with the man who washed and vacuum More

by Amk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Carr
Jul 26, 2024 -

Lehigh Valley Acura responded

Thank you for the glowing review! We're delighted to hear that our team at Lehigh Valley Acura provided such a welcoming and thorough experience. Your kind words about Chelsea, our mechanic, and other staff members mean a lot to us. We look forward to serving you again!

July 26, 2024

They provide efficient, high quality service and are transparent and are respectful with their clientele. More

by Rrsgarro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark jungblut
Jul 29, 2024 -

Lehigh Valley Acura responded

Rrsgarro, thank you for highlighting the efficient and respectful service at Lehigh Valley Acura! We appreciate your feedback.

July 26, 2024

The staff is very nice and fast and efficient. They are very helpful and it is easy to get what you need. More

by bjtayocum
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
Jul 29, 2024 -

Lehigh Valley Acura responded

Thanks for the great feedback! We're glad to hear our team at Lehigh Valley Acura provided fast and efficient service. We appreciate your support!

July 15, 2024

Poor communication with scheduling and servicing needs. High service pricing with bate/switch posted offer. More

by Sikider
Recommend Dealer
No
Employees Worked With
Trystan -Service , Mariya - scheduling
Jul 15, 2024 -

Lehigh Valley Acura responded

We apologize for the issues you experienced with our communication and service pricing. We strive to provide clear information and fair prices, so it's disappointing to hear this. If you're willing, please reach out directly so we can address your concerns further. Thank you, Tristan Rodriguez - Service Manager - (610) 965-1241

July 14, 2024

They were fair. I would've liked to have my car done sooner than 5hrs for an oil change and coolant flush but I understand it is busy on a Saturday. More

by Adrian Car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with sales
Jul 15, 2024 -

Lehigh Valley Acura responded

Adrian, thanks for your patience and understanding! We're glad to hear you found our team at Lehigh Valley Acura fair. We'll work on improving wait times in the future.

July 10, 2024

I love this dealer awesome 👏 service and pleasant staff. They took care of me while servicing my vehicle. More

by jaymelee34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
Jul 10, 2024 -

Lehigh Valley Acura responded

Thank you for the kind words! We're delighted to hear that our team at Lehigh Valley Acura provided awesome service and took great care of your vehicle. We appreciate your support!

July 02, 2024

A very excellent experience was welcomed and taking care of very quickly amazing. Thanks you More

by maylicarpio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie
Jul 02, 2024 -

Lehigh Valley Acura responded

Thank you for your confidence in Lehigh Valley Acura, and for your business. We are grateful to have you as a customer, Mayli!

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