Lehigh Valley Acura - Service Center

I recently stopped in at the service area to have my wind shield wipers repaired after they stopped working after the big snow storm. Without an appointment my concern was addressed and fixed immediately.The shield wipers repaired after they stopped working after the big snow storm. Without an appointment my concern was addressed and fixed immediately.The waiting area is clean and had a television and a selection of interesting magazines and a current newspaper. While I was waiting Mustafa walked by and said hello although he was obviously quite busy. I actually commented to my colleagues in my office and my family that the service department at the Honda/Acura dealerships has consistently exceeded my expectations. I actually have had some of my patients discuss the outstanding service they receive at your dealership during their appointments with me. I currently own 3 Honda/Acura products for myself and my family. With such good products and great service it would be hard to switch. Congratulations on developing a system that creates this type of brand loyalty and thanks for the great service. John D Nuschke MD FACP More

I wanted to let you know that your Acura service department is excellent. The staff and crew are absolutely second to none in my book. Easily two, three times better than any other group I've department is excellent. The staff and crew are absolutely second to none in my book. Easily two, three times better than any other group I've worked with over the years. For example, I needed to come in three (3) times this week for small fixes, each important, and you squeezed me in even though I had no appointment. In each case, I needed to wait for the vehicle, and it was done in 1/2 hour or less. Historically, your staff provides an 'old fashioned' customer service approach generally unmatched in today's increasingly hurried world. Congratulations to you and your organization! PS - If you pass this note along, do NOT forget all of the guys on the shop floor! Your excellent front-end customer experience would mean nothing without the work being done correctly the first time, every time. More

I do a lot of my own work but when my wife's 02 TL-S needed service, my garage was unavailable. That's why I rated the price as 'good'and not 'excellent', dealer service is not cheap for routine things needed service, my garage was unavailable. That's why I rated the price as 'good'and not 'excellent', dealer service is not cheap for routine things likes brakes, etc BUT my experience w LV Acura was excellent. I couldn't ask for more courteous, knowledgable, prompt service than we received. This is one of the best dealer service experiences I've ever had and what every dealer should aspire to. I would definitely recommend them to a friend. More

It almost doesn't seem possible to obtain this level of service in our profit-driven, impersonal business climate these days. Yet I was treated BEYOND wonderful when I had a service emergency. I'm new to t service in our profit-driven, impersonal business climate these days. Yet I was treated BEYOND wonderful when I had a service emergency. I'm new to this area and when I called the service manager to describe my problem, he welcomed me to the area and spent his morning tackling my problem as if it were his own. The solution required extraordinary service and not only did they 'save me', they did so happily. I am deeply appreciative to Lehigh Valley Acura. More

I purchased a 2007 MDX from Lehigh Valley Acura two years ago. Since then my experience with them has been extraordinary, especially with the service department. I deal mostly with Rex and Mustafa, and no m ago. Since then my experience with them has been extraordinary, especially with the service department. I deal mostly with Rex and Mustafa, and no matter what their busy day brings always seem happy to help me the customer. This also emanates thru the entire service staff even to Justin that washes my car. The amount of concern, care and quality they express is just amazing. I know this is not an easy thing to do when dealing with the public. Lehigh Valley Acura has an exceptional service team that I can't say enough about. THANK YOU! D.White. More

Excellent customer service, one of the best experiences I've had with car dealer service. Getting a loaner was a breeze, I was out of there in 5min. Friendly people, joy to deal with. That's how it should I've had with car dealer service. Getting a loaner was a breeze, I was out of there in 5min. Friendly people, joy to deal with. That's how it should be done everywhere. It was great to come back to pick up my car knowing the same people will deal with me. More

After bringing my tsx for it's annual state inspection in NC at a local acura dealer the tighten fuel cap message came on. After tightening the fuel cap the message did not go away. While in the Pa area I ha NC at a local acura dealer the tighten fuel cap message came on. After tightening the fuel cap the message did not go away. While in the Pa area I have my car serviced at Lehigh Valley Acura. As previously reported they are excellent. I highly recommend them. More

After hearing stories on how you should avoid going to dealers for service I found that to be wrong when I took my car for service at Lehigh valley acura. Excellent service experience. Will continue to ta dealers for service I found that to be wrong when I took my car for service at Lehigh valley acura. Excellent service experience. Will continue to take my car there for service. Mustafa explained everything that was done on my car and I was not overcharged. More

I've been a long-time LVA customer (18 years now) and my most recent service visit reaffirmed why... I had my '03 MDX in for routine service and to have a few items checked, including a starter related n most recent service visit reaffirmed why... I had my '03 MDX in for routine service and to have a few items checked, including a starter related noise and a squeaky drivers seat. I was informed that the starter was probably in the early stages of going bad but would most likely last a couple more years. Rex went out of his way to replace the starter at no charge even though my vehicle is out of warrenty. In addition, next time I'm in for service, they will be replacing my seat bracket...at no charge! I've known Rex for all of those 18 years and he made a point of mentioning that this is their way of showing appreciation for my loyalty. Once again, Rex and the LVA team have gone above and beyond to insure my total satisfaction. More

I recently bought a pre-owned 2006 Acura TL (my very first car purchase)that I subsequently learned had originally been leased from and serviced by LVA. It appeared to have been meticulously maintained first car purchase)that I subsequently learned had originally been leased from and serviced by LVA. It appeared to have been meticulously maintained and had been driven less than 27,000 miles. However, the "Check Engine Light" remained on, so I delivered it to LVA for service. A prompt diagnosis was performed, and I was shocked to learn that the 6th cylinder was malfunctioning due to someone previously having used diesel fuel in the vehicle. Although not covered by Acura warranty, the Service Manager, Rex Weaver, was extremely sympathetic under these innocent circumstances. He truly took a personal interest and seemed determined to see to it that I get a fair shake, and not become a disappointed new Acura customer. The engine had to be substantially disassembled, including removal of the head, in order to fully examine the extent of the damage. Two(2)broken piston rings were discovered and replaced,after which the engine had to be completely reassembled, altogether involving a tremendous number of man hours. Of course, I understood why there could be no warranty for this repair, and fully expected to be billed accordingly. To my relief and pleasant surprise, Rex presented me with only a nominal invoice in keeping with his steadfast determination to make my first experience with Acura and LVA a positive one. He truly went above and beyond (and then some) what I would ever reasonably expect from any dealership's service department, all in the spirit of promoting a good customer relationship. I have shared this special story with family and friends alike, and know it will bode well for Acura, LVA and, hopefully, Rex Weaver personally. He is a true and caring professional, and I will always remember the kindness he extended to me. More