Lehigh Valley Acura - Service Center

I've been a long-time LVA customer (18 years now) and my most recent service visit reaffirmed why... I had my '03 MDX in for routine service and to have a few items checked, including a starter related n most recent service visit reaffirmed why... I had my '03 MDX in for routine service and to have a few items checked, including a starter related noise and a squeaky drivers seat. I was informed that the starter was probably in the early stages of going bad but would most likely last a couple more years. Rex went out of his way to replace the starter at no charge even though my vehicle is out of warrenty. In addition, next time I'm in for service, they will be replacing my seat bracket...at no charge! I've known Rex for all of those 18 years and he made a point of mentioning that this is their way of showing appreciation for my loyalty. Once again, Rex and the LVA team have gone above and beyond to insure my total satisfaction. More

I recently bought a pre-owned 2006 Acura TL (my very first car purchase)that I subsequently learned had originally been leased from and serviced by LVA. It appeared to have been meticulously maintained first car purchase)that I subsequently learned had originally been leased from and serviced by LVA. It appeared to have been meticulously maintained and had been driven less than 27,000 miles. However, the "Check Engine Light" remained on, so I delivered it to LVA for service. A prompt diagnosis was performed, and I was shocked to learn that the 6th cylinder was malfunctioning due to someone previously having used diesel fuel in the vehicle. Although not covered by Acura warranty, the Service Manager, Rex Weaver, was extremely sympathetic under these innocent circumstances. He truly took a personal interest and seemed determined to see to it that I get a fair shake, and not become a disappointed new Acura customer. The engine had to be substantially disassembled, including removal of the head, in order to fully examine the extent of the damage. Two(2)broken piston rings were discovered and replaced,after which the engine had to be completely reassembled, altogether involving a tremendous number of man hours. Of course, I understood why there could be no warranty for this repair, and fully expected to be billed accordingly. To my relief and pleasant surprise, Rex presented me with only a nominal invoice in keeping with his steadfast determination to make my first experience with Acura and LVA a positive one. He truly went above and beyond (and then some) what I would ever reasonably expect from any dealership's service department, all in the spirit of promoting a good customer relationship. I have shared this special story with family and friends alike, and know it will bode well for Acura, LVA and, hopefully, Rex Weaver personally. He is a true and caring professional, and I will always remember the kindness he extended to me. More

my vehicle was serviced very quickly on short notice and the staff was very friendly and helpful. the staff was very friendly and helpful. More

I am a former Pa resident that now lives in NC. I visit family and friend that still live in Pa/NJ. I plan my visits so I can get my 06 tsx serviced at LVA so I know I am getting excellent service on my ca family and friend that still live in Pa/NJ. I plan my visits so I can get my 06 tsx serviced at LVA so I know I am getting excellent service on my car. Rex and Mustafa go out of their way to be helpful and are a pleasure to deal with. More

Super service, quality, and addressed my concerns with my first service on my new car. first service on my new car. More