Lehigh Valley Acura - Service Center

Wayne, as per usual is inept and frustrating to deal with because he never has the answers to anything except to say, "That'll cost you more and I don't know how long it'll take to fix" Brian, on the other h because he never has the answers to anything except to say, "That'll cost you more and I don't know how long it'll take to fix" Brian, on the other hand is just an ass, pardon my french. He's a rude disrespectful cut you off while you're talking jerk and having to deal with him has made me rethink dealing with this dealership- brand even, forever More

Took the car in for a repair that was a recall situation. The car was returned to my wife, she drove down the street and took it back because it was loud and had a tremendous vibration. The next day they s The car was returned to my wife, she drove down the street and took it back because it was loud and had a tremendous vibration. The next day they said it was perfect, she picked uip the car drove it home and it was still very loud and had an extreme vibration. The following MOnday she returned the car and was, once again told the car was perfect. After calling Acura in California, we received a phone call from the local service mananger to bring the car in. Two days later, without any paper work, we were told it required a transmission fluid change and that solved the problem. I have several issues with this, b ut if that was all it required why was that not the first thing they did. Also, through all of this we were continuously told that a manual transmission is always louder than an automatic, if they are both in neutral and at the same RPM there should be no diference in sound. The next issue was the engine vibration and it was easy to see. But according to LV Acura the car was perfect. The attitude and the indifference that my wifes complaints and concerns were met with, along with the smoke blown over three or four visits as excuses only proves to me that they are minimally concerned with solving a problem. Unless you can define the problem, trouble shoot the car, and give them precise instruction to fix something they are unwilling and incapable of doing it on their own. THey will not admit to their short comings and will simply tell you the car is perfect, or suggest that your car is different than anything they can compare it to and there is no way for them solve "your imaginary problem". Whe n we finally got the car back, and it seems to be correct, they told us they simply changed the transmission fluid, but we were not given any paper work regarding the last work done on the car. This makes me wonder, and if they were initially correct, and it only needed a transmission fluid change, why don't I have the paper work for my records. I have serious doubts about this service department and we are actively seeking an alternative servicing Acura dealer. More

I am always very pleased when I have my car serviced at LV Acura. They are friendly, efficient, always accurate with the time estimate they give me. LV Acura. They are friendly, efficient, always accurate with the time estimate they give me. More

I have been coming to this dealership for the past 6 years after having bought my TL there. Not a typical sales experience - yes they want to sell you cars, but one gets the feeling that they are lookin years after having bought my TL there. Not a typical sales experience - yes they want to sell you cars, but one gets the feeling that they are looking to establish a long term relationship with you for additional car sales, referrals and service appointments. Being in sales myself, I understand the value of relationships and clearly so does the management here. And they get to know you. Its the kind of place you want to do business with. As someone who only dealer services their cars, the attention to detail paid is very gratifying. The only negative is that while they do fully inform me of that is happening with my car, I sometimes have a bit of sticker shock when it comes to the repair services. However recognizing that, the service group always seems to do one or two things for me that is a value add, reducing my 'shock' and re-enforcing that my decision to have work done there was correct. I will tell you that both service managers I've worked with Rex, then Mustapha are amazing - dealership gold. I am beginning to start to consider my next car, and will be certainly working with Margaret to explore the new Acura line-up. Like the rest of the team, she's personable, knowledgable, and one doesn't get the high pressure sales approach from her. Unfortunately not sure I will be purchasing an Acura next, which will be sad for me. Love the dealership, not thrilled with the new Acura designs though. Honda needs to reconsider the terms sleek and elegant in defining their luxury cars. Maybe when I'm ready, the model line up will have taken a different design aesthetic. More

Service Manager is always friendly and eager to help in any which way possible. The BEST! Would stingily recommend this dealership, even for Honda cars or any other brands for that matter. any which way possible. The BEST! Would stingily recommend this dealership, even for Honda cars or any other brands for that matter. More

Quite simply the best in dealer service; this dealer's service department has always been strong but since Mustafa Qureshey has become service manager, the department has moved to the A+ category. service department has always been strong but since Mustafa Qureshey has become service manager, the department has moved to the A+ category. More

Stopped by on a Saturday morning to purchase a headlight bulb for my RDX, not knowing that the type was very specialied and expensive. Mustafa let me know this and also that the bulb was covered under warra bulb for my RDX, not knowing that the type was very specialied and expensive. Mustafa let me know this and also that the bulb was covered under warranty and directed me to Wayne. Wayne brought the car in right away and resolved my issue, though i didn't have an appointment and at no charge! The sales experience was very good here, but the service experiences will ensure I'll continue to be a repeat customer! More

Mustafa is the reason I continue to come to this dealer. He is so helpful and knowledgeable. His customer service is always excellent so much so that I'm going to start bringing in my Jeep Commander for ser He is so helpful and knowledgeable. His customer service is always excellent so much so that I'm going to start bringing in my Jeep Commander for service as well! Wayne is also very helpful and positive. More

My service experience at Lehigh Acura has been great, they take-up the work real serious. They know what they do. Mr. Mustafa Qureshey is an excellent manager who handles the most delicate situation with they take-up the work real serious. They know what they do. Mr. Mustafa Qureshey is an excellent manager who handles the most delicate situation with utmost profesionalism coupled with friendlyness. More

Took my car right away. Service was done at the time they said it would be. I had coupons which they used to bring down the service fees. Gave me a car to run some errands.Very friendly and willing to help said it would be. I had coupons which they used to bring down the service fees. Gave me a car to run some errands.Very friendly and willing to help and discuss what was needed for the service. Things I was disappointed with, upon my return I had a few minutes to wait but the waiting area was overly crowded, not much room to sit or even stand. Also, I would like to see at least one day of evening service hours. Overall, I good experience each time we take our car in for service. Very pleased with the dealership and our Acura! More