Lehigh Valley Acura - Service Center

Everyone has been welcoming, courteous, and helpful. It makes owning 2 Acuras (a TL and an RL) a wonderful experience. I like being able to schedule service appointments on-line and receive an immediate r makes owning 2 Acuras (a TL and an RL) a wonderful experience. I like being able to schedule service appointments on-line and receive an immediate response from the dealership. The bagels are also very good. More

I have owned my Acura TSX for almost 7 years. I have used this dealership exclusively for tha maintenance on my car. Everyone has been friendly, courteous, and helpful. Even though my warranty runs out used this dealership exclusively for tha maintenance on my car. Everyone has been friendly, courteous, and helpful. Even though my warranty runs out this July, I will continue to service my car here. In the future, when I am in the market for a new car, I will definitely look to this dealership. Thanks! Sue Steuer More

The service personnel are always friendly, helpful, and accurate in their assessment of the time required for the service. The waiting area is very pleasant (except for the incessant chatter of Fox News!) accurate in their assessment of the time required for the service. The waiting area is very pleasant (except for the incessant chatter of Fox News!) and Internet access is available. I feel that the cost of the service is fair for a dealership and I have all my work done there except for an occasional oil change. More

We are always greeted warmly and by name. Our wait time is never excessive - if more needs to be done than anticipated we are given choices: to wait, come back, leave car and enjoy a loan car. Since we c is never excessive - if more needs to be done than anticipated we are given choices: to wait, come back, leave car and enjoy a loan car. Since we come a distance these choices are very much appreciated. Our specific concerns are always addressed. On this last visit we were informed that we should consider tires and front brakes on our next scheduled appt. However, we were reassured that we would still pass inspection this month and that our safety was in no way compromised. This was explained in great detail as well as the choices in tires and approximate cost of same, giving us time to plan accordingly. I aoplogize that I cannot give the name of the person to whom I spoke this time without going out to the car and looking at my receipt. Perhaps in one way that is a good thing - in that for the customer repair rep the emphasis is on pleasing the customer rather than on himself. Mustafa I have known for the last 6 yrs. and has always made me feel welcome and that my needs and concerns were important. More

The entire service staff has always been responsive to my concerns whether just a small matter about a light bulb to a major mechanical issue. The mechanic and service tech listen to you and get your fed bac concerns whether just a small matter about a light bulb to a major mechanical issue. The mechanic and service tech listen to you and get your fed back. They schedule service to accommodate your schedule. Lastly, they serve great coffee and bagels! More

I have had my 2006 Acura RL less than a year, and every time I have brought the car in for service, the men in the office explained every question I had, several times bringing me out to the car to show me time I have brought the car in for service, the men in the office explained every question I had, several times bringing me out to the car to show me features. This last visit on Mon. 3/22 was for an oil change and inspection. Every line of the bill was explained both before and after work was performed. I have been extremely pleased so far with the courtesy, friendliness, and it would seem, expert mechanics and office staff to whom I entrust my car. More

This was our first service experience at lehigh valley acura,very professional and friendly.They make customers feel very comfortable,I noticed that every other customer seemed as pleased as I was.We had acura,very professional and friendly.They make customers feel very comfortable,I noticed that every other customer seemed as pleased as I was.We had an oil change and tires rotated, we will definitley be back for future needs.Very comfortable lounge/waiting area.Thank you Tim and Lisa Scott More

Service at this dealership has been great. I have shown up twice with emergency issues and they immediately addressed the problems and got me back on the road sooner than I could have expected. The qua up twice with emergency issues and they immediately addressed the problems and got me back on the road sooner than I could have expected. The quality of my Acura TL is a different issue. Way too many electrical (handsfree link, mirror actuators, seat memory, interior lighting failures) and fit & finish quality (mirror silvering, rattles & squeaks) issues for a luxary car. More

My Service was above and beyond my expectations. I pulled up to the garage doors which opened for me to drive my car right indoors. I was immediately met by a service representative who sat down with pulled up to the garage doors which opened for me to drive my car right indoors. I was immediately met by a service representative who sat down with me and went over what would be covered in the PA State Inspection. He also informed me there would be no charge. As an extra plus, he also informed me that the vehicle would be washed and vacuumed. What a great treat! I then was offered to sit in the waiting area where I was offered to help myself to coffee, tea, juice or water. There was an array of newspapers, magazines and a big screen television to pass the time. When my vehicle was finished, the representative came to the waiting area to inform me. I then sat down with the representative as he went over all the details and findings of the service. Then, on top of my great experience so far, I was informed that since my vehicle was purchased from this dealer, that there was no charge. I can't say enough good things about my experience at Lehigh Valley Acura. More

I have dealt with Toyota, Nissan, Mazda and Lexus dealerships and this Acura dealer is the best by far. The appointments are to my schedule, the help is friendly,knowledgable and professional. The wo dealerships and this Acura dealer is the best by far. The appointments are to my schedule, the help is friendly,knowledgable and professional. The work is performed in a timely manor as I usually wait on site. This dealer location is not in the most convenient place for me. And probably the most impressive thing to me is the prices are reasonable. I sure hope they don't start selling flushes as the Toyota dealer started doing. To see how that Toyota dealer was taking advantage of customers, mostly women, was an embarrasment to me as I sat in the waiting area. My other car is presently a Lexus. More