Lehigh Valley Acura - Service Center

This is a no brainer...great customer service, extremely attentive to details, makes you feel very comfortable, never pushy....all the time!! Prices are slightly higher than the norm but you pay for what yo attentive to details, makes you feel very comfortable, never pushy....all the time!! Prices are slightly higher than the norm but you pay for what you get. More

Working with Lehigh Valley Acura is what keeps me an Acura customer. Brian, specifically has always been honest, caring and respectful. I always feel extremely comfortable making decisions with his guid Acura customer. Brian, specifically has always been honest, caring and respectful. I always feel extremely comfortable making decisions with his guidance. I will continue my relationship with Acura due to the excellent customer service and loyalty they continually exhibit. More

I have always had a great experience with this dealership. They are always , efficient courteous, in good spirits and on their game. I appreciate their knowledge in service and completing th dealership. They are always , efficient courteous, in good spirits and on their game. I appreciate their knowledge in service and completing the work in a timely manner. I have always found them to go above and beyond. More

Wayne was very helpful my wife just got a flat tire and when I called Acura and spoke to Wayne he told me to stop right in and he'll fit me in not to worry. Now it's Monday and my wife had a car. Thanks ag when I called Acura and spoke to Wayne he told me to stop right in and he'll fit me in not to worry. Now it's Monday and my wife had a car. Thanks again Wayne I will definitely be back. Fahed sallit More

My husband and I have been Acura customers for nearly 10 years and we have always had an excellent experience with the service department, in fact they are the primary reason that we go to Lehigh Valley Acu years and we have always had an excellent experience with the service department, in fact they are the primary reason that we go to Lehigh Valley Acura...the outstanding service we always receive! Our latest visit was no exception, the car intake was quick and efficient, the customer waiting area was comfortable and the car was ready right on time. If I had to choose one thing to complain about it would be the fact that although they include a free car wash with your service, they never wipe the car off completely so I always have to take 5 minutes & do it myself before I leave so I don't get water spots all over my car! Overall the service was excellent and I am very happy to be an Acura owner. More

We have been a VinArt Acura customer since 1989. We've bought 3 new Acuras from them and numerous Hondas from their sister dealership. Everything hasn't always been perfect but they worked with me on any bought 3 new Acuras from them and numerous Hondas from their sister dealership. Everything hasn't always been perfect but they worked with me on any incident until I was satisfied. I've owned BMW's, Fords, Chevy's, GMC's, Dodges and VW's but I won't let anyone work on my Acura RL except the guys at VinArt. They're not cheap, but then quality never is. If something isn't quite right (and I'm a finicky owner), they work with me until I feel that it is right. More

Wayne, as per usual is inept and frustrating to deal with because he never has the answers to anything except to say, "That'll cost you more and I don't know how long it'll take to fix" Brian, on the other h because he never has the answers to anything except to say, "That'll cost you more and I don't know how long it'll take to fix" Brian, on the other hand is just an ass, pardon my french. He's a rude disrespectful cut you off while you're talking jerk and having to deal with him has made me rethink dealing with this dealership- brand even, forever More

Took the car in for a repair that was a recall situation. The car was returned to my wife, she drove down the street and took it back because it was loud and had a tremendous vibration. The next day they s The car was returned to my wife, she drove down the street and took it back because it was loud and had a tremendous vibration. The next day they said it was perfect, she picked uip the car drove it home and it was still very loud and had an extreme vibration. The following MOnday she returned the car and was, once again told the car was perfect. After calling Acura in California, we received a phone call from the local service mananger to bring the car in. Two days later, without any paper work, we were told it required a transmission fluid change and that solved the problem. I have several issues with this, b ut if that was all it required why was that not the first thing they did. Also, through all of this we were continuously told that a manual transmission is always louder than an automatic, if they are both in neutral and at the same RPM there should be no diference in sound. The next issue was the engine vibration and it was easy to see. But according to LV Acura the car was perfect. The attitude and the indifference that my wifes complaints and concerns were met with, along with the smoke blown over three or four visits as excuses only proves to me that they are minimally concerned with solving a problem. Unless you can define the problem, trouble shoot the car, and give them precise instruction to fix something they are unwilling and incapable of doing it on their own. THey will not admit to their short comings and will simply tell you the car is perfect, or suggest that your car is different than anything they can compare it to and there is no way for them solve "your imaginary problem". Whe n we finally got the car back, and it seems to be correct, they told us they simply changed the transmission fluid, but we were not given any paper work regarding the last work done on the car. This makes me wonder, and if they were initially correct, and it only needed a transmission fluid change, why don't I have the paper work for my records. I have serious doubts about this service department and we are actively seeking an alternative servicing Acura dealer. More

I am always very pleased when I have my car serviced at LV Acura. They are friendly, efficient, always accurate with the time estimate they give me. LV Acura. They are friendly, efficient, always accurate with the time estimate they give me. More