Back

Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
571 Reviews

571 Reviews of Lehigh Valley Acura - Service Center

Sort by
December 03, 2012

I have always been pleased with this dealership. Work is completed very quickly, courtesy is ALWAYS shown, and the waiting is pleasant with coffee, bagels, water, TV in a clean, comfortable environment. Ser More

by fsscoord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne and mechanic whose name I can't find!
November 25, 2012

I had an excellent experience at Lehigh Valley Acura. The length of service lasted exactly as the service person predicted. The waiting area was very comfortable. Wayne helped me to my car since I have More

by johnstonm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
November 21, 2012

We have used this dealership for approximately 10 years, and overall the service has been outstanding. In fact although I liked another car better, our last purchase was from this dealership due to the pos More

by jnjmarino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
a
November 16, 2012

LV Acura is a great place to get your vehicle serviced. They are technicaly proficient and friendly. My MDX is always fixed right the first time and any service requirements are thoroughly explained. I am More

by davidserfass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne & Jason
November 15, 2012

I have always found that at Lehigh Valley Acura the service is quick and efficient and the staff is always friendly. They do their best to get you in and out with the best service guaranteed. More

by Dpa213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
November 13, 2012

I get all my service done at this dealer. They are always very courteous and friendly. They fully explain the service before and after the work is done. They bring important additional items to my attention More

by sanketkhara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian DiPasquale, Jason Rose
October 24, 2012

I get all my service done at this dealer. They are always very courteous and friendly. They fully explain the service before and after the work is done. They bring important additional items to my attention More

by Mbarrovecchio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian DiPasquale, Wayne Kindall, Jason Rose
October 13, 2012

I've been dealing with these folks for six years. I find the sales and service people very knowledgeable and professional but still friendly. My most recent visit was for state inspection and an oil change. More

by Bill Pedrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
October 04, 2012

I already passed the word on to 62 people and friends to never buy a vehicle from you. I'm sure they will also pass the word around. My goal is to continue to do this and I hope word spreads around the Lehi More

by expo16
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
brian
Oct 06, 2012 -

Lehigh Valley Acura responded

Hello and thank you for taking the time to write your review. I am truly sorry about what transpired. It's unfortunate that one interaction has soured you on entire company. Based on our telephone conversation and your subsequent visit to the service center to address your concern, I thought we went out of our way to get you in and out quickly, and even topping off your gas tank for the inconvenience of having to drive down. We are committed to providing great products and great quality service to our customers. That doesn't mean we are immune to making a mistake but we always try to make up for it when we do. If you are inclined to return for any reason, we would be grateful and I would be happy to see to it that you receive the level of service we are accustomed to delivering. Sincerely - Andrew W. Wright, Vice President, 610-967-6500

September 25, 2012

I gave an overall goof review because that customer is always great and the service tech are very friendly to talk with and I enjoyed coming to the car dealership More

by Kwand226
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
...
50
...