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Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
564 Reviews

564 Reviews of Lehigh Valley Acura - Service Center

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October 12, 2024

The service department is top-notch. They took care of a problem in an emergency situation, without an appointment and under warranty. They stand behind what they do. More

by DrSpering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan Rodriguez, Mark in service
Oct 15, 2024 -

Lehigh Valley Acura responded

We're delighted to hear that our service department at Lehigh Valley Acura was able to assist you in an emergency situation and uphold the warranty. Thank you for recognizing our commitment to quality care!

October 12, 2024

Great service! We always appreciate the great work! The work was complex in a timely manner and the work was reasonably priced More

by amandacossman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Cossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Lou was the one helping us
Oct 15, 2024 -

Lehigh Valley Acura responded

Amanda, thank you for the wonderful feedback! We're delighted to hear that our team at Lehigh Valley Acura provided timely and reasonably priced service. We appreciate your support!

October 02, 2024

Always a pleasant experience. Comfortable and cozy waiting area with complimentary beverages and small snacks, a TV, couches, tables, windows and even two private cubicle areas if More

by Krisandt300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Llano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsea
Oct 03, 2024 -

Lehigh Valley Acura responded

We're delighted to hear you enjoyed the amenities at Lehigh Valley Acura! Thank you for sharing your experience with us. We look forward to welcoming you back soon!

September 26, 2024

Took my car in for a state inspection. Chelsie at the front desk was great. The mechanic completed the inspection and made some recommendations, and they also got my car washed. I paid $64 More

by Humphrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsie Carr
Sep 26, 2024 -

Lehigh Valley Acura responded

Humphrey, thanks for sharing your experience! We're glad to hear Chelsie and the team at Lehigh Valley Acura took good care of you. We appreciate your feedback and look forward to serving you again in the future!

September 25, 2024

The service by all employees is always professional and the time waiting is also very good. More

by Chris marhefka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblit
Sep 25, 2024 -

Lehigh Valley Acura responded

Chris, it means so much to us to see your review! Thanks from the team at Lehigh Valley Acura.

September 25, 2024

This dealership is so easy to deal with. They’re friendly, trustworthy and bend over backwards to make sure that you are satisfied with their service. More

by Janicepalma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary-Lou/service dept.
Sep 26, 2024 -

Lehigh Valley Acura responded

Janice, we're delighted to hear that you found our team at Lehigh Valley Acura friendly and trustworthy. Thanks for the kind words!

September 23, 2024

Mary Lou is amazing all the way through and through. So communicable and genuine. Couldn't ask for better service. More

by Sammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eoin Walshe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Lou Poe
Sep 23, 2024 -

Lehigh Valley Acura responded

Sammy, we're delighted to hear that Mary Lou provided such exceptional service at Lehigh Valley Acura. Thanks for sharing your experience!

September 23, 2024

Maria was excellent. She took the time to explain things and help me prioritize what was needed immediately. More

by shandekam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Sep 23, 2024 -

Lehigh Valley Acura responded

Thank you for sharing your experience! We're glad to hear Maria provided excellent service and helped prioritize your needs at Lehigh Valley Acura. We appreciate the feedback!

September 22, 2024

Mary Lou was professional, knowledgeable and very helpful. The use of a loaner car was very convenient. More

by plbankowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Lou
Sep 23, 2024 -

Lehigh Valley Acura responded

We're glad to hear Mary Lou provided you with professional and knowledgeable service at Lehigh Valley Acura. Thanks for the feedback!

September 22, 2024

Mark was very polite and informative. The work was completed in the time frame that he said it would be completed. More

by jeffrey.dutt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Cossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Lehigh Valley Acura responded

Thank you for sharing your positive experience! We're glad to hear that Mark provided excellent service and met the expected time frame at Lehigh Valley Acura. We appreciate your feedback!

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