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Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
576 Reviews

576 Reviews of Lehigh Valley Acura - Service Center

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July 01, 2013

Always very accommodating and friendly. They patiently answer all questions and provide thorough explanations of the services performed. The waiting area was perfect for me to work remotely while waiting More

by nylus20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
June 21, 2013

I have used LV Acura service department for years. They are professional, friendly and honest. The mechanic, who keep my car in perfect condition is tops. My 2008 Acura RL is like new, thanks LV Acura S More

by robin120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne, Jason, Brian and Danny
May 28, 2013

I have been coming to LV Acura since I purchased my Acura MDX in Oct 2012 and have had great experiences thus far! They sit down and discuss every aspect of your service, explain your options, and they do it More

by sheppyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think i've worked with all service advisors now, all have been equally great!
May 20, 2013

I recently took my Acura MDX in for some routine maintenance (e.g. fluids changed), which I neglected to do since owning the car. Wayne could not have been more helpful. I was provided a loaner, w More

by millerct
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
May 19, 2013

This was my first service visit. From scheduling my appointment to my experience on arrival, I was treated respectfully and professionally. Car was delivered within the time promised. Whether you need More

by ConnieEich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
April 21, 2013

The only thing I did not like about my experience was when they told me my car would sit for a couple of months. They told me they would try to lend me a vehicle and they never called me back to tell me More

by Skibinskirich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason from service.
April 15, 2013

Brian DiPasquale, the Service Manager, and his team, Jason and Wayne, are outstanding. They are always very knowledgeable and friendly and they always explain things very clearly. They take the time to More

by Mbarrovecchio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian DiPasquale and Jason
April 05, 2013

I have been a loyal Acura customer for 25 years (and Honda 10 years before that) and have found Lehigh Valley service to be great. They always go out of their way to communicate issues and details of se More

by guiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
April 04, 2013

I live in Connecticut and schedule my service at Lehigh Valley Acura, if that doesn't speak volumes here goes some more: 1) Sonny the sales manager is a top level professional and will work to resolve a More

by Dvdpgb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sonny
March 30, 2013

I took my 2012 MDX in or servicing. They gave me a loaner car to use for the day, which allowed me to get things done instead of a long wait. That was appreciated and helped to keep me on schedule. More

by ddolzani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
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