Lehigh Valley Acura - Service Center

Went in for a scheduled tire replacement....The weekend before the appointment, someone got "sick" in the vehicle. Although it was cleaned before the appointment, the stench remained. I asked about a smell before the appointment, someone got "sick" in the vehicle. Although it was cleaned before the appointment, the stench remained. I asked about a smell remover, and Brian quickly coordinated for the car to be taken to the Vinart Recon center to shampoo the carpets of the affected area. He personally took the vehicle there. That was above and beyond the level of service I expected. Thank you! More

The service was done promptly and accurately. Wayne was excellent to work with and explained the service done and check points completely. I would recommend this service department to others and will retur excellent to work with and explained the service done and check points completely. I would recommend this service department to others and will return when possible. More

It's an Acura so I know service is going to be expensive. I was greatly that the service advisor took multiple coupons to help reduce the price by $300+. I also appreciated that they had all my se expensive. I was greatly that the service advisor took multiple coupons to help reduce the price by $300+. I also appreciated that they had all my service records so I could assess how many miles I got on my last set of tires, as I needed to buy a new set to pass inspection. More

I had been in a week earlier to have oil and filter replaced. At that time I pointed out that the weather stripping on the rear window was coming off. I had to go back because the part needed to be o replaced. At that time I pointed out that the weather stripping on the rear window was coming off. I had to go back because the part needed to be ordered. When I came in, the visit was just for replacing the weather stripping. While in the waiting area, Wayne came in to say he could save me a future trip by completing state inspection while I was there. That was great since I live in Palmerton which is quite a distance from LV Acura. Thanks Wayne! More

Service continues to be one of the reasons we choose to buy an Acura. The service people always explain what needs to be done and why to make our service decisions easier. buy an Acura. The service people always explain what needs to be done and why to make our service decisions easier. More

I have been here before and been pleased with the service. The work has always been good. Dealership type of expensive, but so far it has been done correctly. The advisers don't generally push the service. The work has always been good. Dealership type of expensive, but so far it has been done correctly. The advisers don't generally push the extras too much. This visit went wrong from the beginning. The interaction with the adviser was not the best. A major problem occurred when a small extra job was recommended. It was agreed to after it was made very very very clear that departure from the dealer was necessary at a set time. The car wasn't done and no one really seemed to care. Maybe they could have loaned me a car for an hour? Or at least moved with a sense of urgency? More

My recent visit to the Lehigh Valley Acura service center My recent visit to the Lehigh Valley Acura service center was pleasant and professional. Upon arrival they took my vehicle in as scheduled, perform My recent visit to the Lehigh Valley Acura service center was pleasant and professional. Upon arrival they took my vehicle in as scheduled, performed the work that we discussed, and everything was managed in a timely fashion (it’s always nice to have a waiting room complete with television and refreshments too!). Thanks for all you do! More

Had an enjoyable experience while having my car serviced. the staff was friendly and helpful. The pricing was fair and the work was done were professional. Would use the dealer again. the staff was friendly and helpful. The pricing was fair and the work was done were professional. Would use the dealer again. More

I have always been very happy with with the service here. I am convinced my cars last longer because of the great mechanics. Also, the car is always finished on time. If a problem comes up I am notified r I am convinced my cars last longer because of the great mechanics. Also, the car is always finished on time. If a problem comes up I am notified right away. The problem and costs are explained before any work is done. The waiting room has wifi, coffee, and water available. Customer service reps are very professional and easy to deal with. More