Lehigh Valley Acura - Service Center

I normally never went back to the dealer for repairs unless it was under warranty work. But Acura service is the only place I will go since I purchased my Acura TL, great service, never have to go back unless it was under warranty work. But Acura service is the only place I will go since I purchased my Acura TL, great service, never have to go back to get the job re-done..... More

On the way home, I experienced a ruptured transmission line & managed to work my way over to dealership. My concerns were promptly addressed and my vehicle was repaired the next day. line & managed to work my way over to dealership. My concerns were promptly addressed and my vehicle was repaired the next day. More

Always very accommodating and friendly. They patiently answer all questions and provide thorough explanations of the services performed. The waiting area was perfect for me to work remotely while waiting answer all questions and provide thorough explanations of the services performed. The waiting area was perfect for me to work remotely while waiting for the services to be completed. More

I have used LV Acura service department for years. They are professional, friendly and honest. The mechanic, who keep my car in perfect condition is tops. My 2008 Acura RL is like new, thanks LV Acura S are professional, friendly and honest. The mechanic, who keep my car in perfect condition is tops. My 2008 Acura RL is like new, thanks LV Acura Service Department. More

I have been coming to LV Acura since I purchased my Acura MDX in Oct 2012 and have had great experiences thus far! They sit down and discuss every aspect of your service, explain your options, and they do it MDX in Oct 2012 and have had great experiences thus far! They sit down and discuss every aspect of your service, explain your options, and they do it with professionalism and thoroughness! They even offer suggestions for repairs on future visits which is much appreciated! Courtesy washing of the vehicle and making it look new when you leave is great! More

I recently took my Acura MDX in for some routine maintenance (e.g. fluids changed), which I neglected to do since owning the car. Wayne could not have been more helpful. I was provided a loaner, w maintenance (e.g. fluids changed), which I neglected to do since owning the car. Wayne could not have been more helpful. I was provided a loaner, which made the process very convenient since they needed the car all day. I also had a rattle properly fixed by the staff under the warranty coverage. Lastly, they detailed my car. I was very pleased with the results. Thanks again! More

This was my first service visit. From scheduling my appointment to my experience on arrival, I was treated respectfully and professionally. Car was delivered within the time promised. Whether you need appointment to my experience on arrival, I was treated respectfully and professionally. Car was delivered within the time promised. Whether you need to work on your laptop, make a call, have privacy or want to just watch television, they have a place for you. Coffee station and bagel basket are a very nice touch! More

The only thing I did not like about my experience was when they told me my car would sit for a couple of months. They told me they would try to lend me a vehicle and they never called me back to tell me when they told me my car would sit for a couple of months. They told me they would try to lend me a vehicle and they never called me back to tell me they could not approve it. I then had to call up acura's customer service and they approved it with no problem. I just understand why the dealership could not and they work for the company. When I went to pick up the vehicle I noticed one rim was a complete different color and they placed it on my car. Progressive supplied the wheel and I understand they messed up. What I didn't like was how the dealership did not step in to get the right rim instead I had to contact progressive. How would you place a completely different color wheel on the car knowing its not right. More

Brian DiPasquale, the Service Manager, and his team, Jason and Wayne, are outstanding. They are always very knowledgeable and friendly and they always explain things very clearly. They take the time to Jason and Wayne, are outstanding. They are always very knowledgeable and friendly and they always explain things very clearly. They take the time to make sure that I am comfortable. The work that is performed at Lehigh Valley Acura has always been done right the first time. To me, that is HUGE. Thanks for a great experience! More

I have been a loyal Acura customer for 25 years (and Honda 10 years before that) and have found Lehigh Valley service to be great. They always go out of their way to communicate issues and details of se Honda 10 years before that) and have found Lehigh Valley service to be great. They always go out of their way to communicate issues and details of service needs. Because of their service, I have bought several new vehicles there versus a closer Acura dealer I had previously dealt with. Their loaners provide a great way to "test drive" a newer Acura model, before buying. Richard G. More