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Lehigh Valley Acura - Service Center

Emmaus, PA

4.9
548 Reviews

548 Reviews of Lehigh Valley Acura - Service Center

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November 03, 2013

It's an Acura so I know service is going to be expensive. I was greatly that the service advisor took multiple coupons to help reduce the price by $300+. I also appreciated that they had all my se More

by godzilla614
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Kindall
November 03, 2013

Service continues to be one of the reasons we choose to buy an Acura. The service people always explain what needs to be done and why to make our service decisions easier. More

by cramern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
November 02, 2013

I have been here before and been pleased with the service. The work has always been good. Dealership type of expensive, but so far it has been done correctly. The advisers don't generally push the More

by tomandsue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne
October 31, 2013

My recent visit to the Lehigh Valley Acura service center My recent visit to the Lehigh Valley Acura service center was pleasant and professional. Upon arrival they took my vehicle in as scheduled, perform More

by irbyam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason and Brian
September 27, 2013

Had an enjoyable experience while having my car serviced. the staff was friendly and helpful. The pricing was fair and the work was done were professional. Would use the dealer again. More

by wkomnath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
August 28, 2013

I have always been very happy with with the service here. I am convinced my cars last longer because of the great mechanics. Also, the car is always finished on time. If a problem comes up I am notified r More

by Nova1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
August 21, 2013

Was told a harness was messed up and it may have been caused by a previous body work on my ACURA certified used vehicle. Replaced harness and sensor, my cost. My question was why do I have to pay for More

by Nugetzor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wayne K.
Sep 22, 2013 -

Lehigh Valley Acura responded

Hello and thank you for taking the time to write your review. I apologize for any miscommunication that might have occurred and I'd be happy to get involved and follow up to ensure that your concerns are addressed. Please let me know if I can be of assistance. Again, thank you for taking the time to write your review. Sincerely, Andrew W. Wright, Vice President, 610-967-6500

Apr 15, 2014 -

Nugetzor responded

I have an update for ya'll. I was unfortunate to have been rear ended by a teen driver. I did tell the insurance company under no circumstance was my car to be towed to a Vinart dealership or Vinart collision center. They totaled the car and in the appraisers report is a moderate front-end collision that happened at 10,000 miles; it caused about $3,500 in damages. I purchased the car certified pre-owned from Vinart Acura with 30,000 miles. Per my original review, I was blamed and charged for damage to the vehicle that wasn't my fault and should have been caught by Acura's 150 point certification process. I assume the car was improperly repaired at the Vinart Collision repair center, but I do not have that information, yet.

August 14, 2013

I have been a loyal Acura customer for quite a few years and have found Lehigh Valley Acura service to be reliable and great. The individual touch they provide when reviewing your service needs is a bonus. More

by irbyam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian and Jason
August 10, 2013

I like the convenience of the loaner car for repair services........also the speed/accuracy of service time. Car washing and waxing are also appreciated. More

by loonie
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Rose
August 01, 2013

These guys are the best! Very easy service scheduling, loaner availability, quality of workmanship and friendliness of staff are just a couple reasons why this dealership is superior. I wouldn't go anywh More

by JimMassey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian and Jason
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