592 Reviews of Lehigh Valley Acura - Service Center
Great service! Great service. Took my car in for oil change and 15,000 mile check, The car also needed a new battery and I was still out of there in less than an ho Great service. Took my car in for oil change and 15,000 mile check, The car also needed a new battery and I was still out of there in less than an hour. Staff friendly and informative, More
Excellent service, friendly staff. Took me car in for service and was greeted by Brian, and Stacy. They took care of my needs quickly and got my car in the shop right away. Service was Took me car in for service and was greeted by Brian, and Stacy. They took care of my needs quickly and got my car in the shop right away. Service was quick and efficient. Great service, friendly staff and nice facility. More
very good service Great service experience. Did the job in a timely fashion at a reasonably price. Good friendly staff, Stacie did an excellent job. Would recommend the Great service experience. Did the job in a timely fashion at a reasonably price. Good friendly staff, Stacie did an excellent job. Would recommend the dealership to myfriends. More
Acura Service Dept. It is my pleasure to write this review. I absolutely love doing business with everyone in the service dept. With a special thank you to both Brian and It is my pleasure to write this review. I absolutely love doing business with everyone in the service dept. With a special thank you to both Brian and Wayne. You gentlemen are awesome and provide excellent customer service. Your always friendly, always joyful, always a pleasure to work with. Thank you so much for all you do! More
Normal maintenance As usual excellent, courteous service. Wait time was minimal with a comfortable waiting area. This was a simple maintenance and PA inspection. It was As usual excellent, courteous service. Wait time was minimal with a comfortable waiting area. This was a simple maintenance and PA inspection. It was done professionally. Wayne asked what I needed to have done and questioned other items I had not asked about. Thank you. More
Considerate service staff We live 40min away from Acura or Lehigh, but still bring our mdx to them for service. This time the visit resulted u repairs that would take 3 hours We live 40min away from Acura or Lehigh, but still bring our mdx to them for service. This time the visit resulted u repairs that would take 3 hours. The staff was so considerate they offered me a loaner to go out to lunch while I waited for my car to be finished. I really appreciated that. The experience we had with the service center for our mdx has encouraged us to continue to bring our mdx and consider also a second Acura vehicle. More
Ongoing Maintenance I try to be diligent about ongoing maintenance on my 2008 Acura MDX that now has 160,000 miles due to long trips that I take for hiking. I usually ge I try to be diligent about ongoing maintenance on my 2008 Acura MDX that now has 160,000 miles due to long trips that I take for hiking. I usually get the oil changed before I get to 20% since I want it to be taken care of before I go. The staff is always very cooperative about fitting me in and the work is always done when they say it will be. Most importantly, the ongoing maintenance has been effective and my car has never let me down. More
Service dept. is great This was my first visit to the service department since purchasing a 2015 MDX in September. I came in for a software update and my first oil change/ti This was my first visit to the service department since purchasing a 2015 MDX in September. I came in for a software update and my first oil change/tire rotation (which was free). They took my car right in as soon as we arrived, took about as long as they had told me for the download. Waiting area was comfortable and well appointed. The only thing that surprised me was the lack of free wifi, though they do offer an iPad for use while waiting. While we were waiting, Ray our original salesman walked by and remembered us and said hello, which was very much appreciated. All in all, a positive experience with the service department! More
Regular maintenance terrific as usual My visit as always was very pleasant with hospitable and efficient service from the group. Wayne was his typical professional and accommodating self, My visit as always was very pleasant with hospitable and efficient service from the group. Wayne was his typical professional and accommodating self, getting me checked in and off with a loaner car to to to another appointment. The time frames given for completion are always very accurate and I recommend them highly for a effective and very pleasant experience. Keep up the great work, John More
Fast and efficient 07 MDX replaced the battery at another location. Battery was still draining and needed a daily jump. Brian DiPasquale told me over the phone it could 07 MDX replaced the battery at another location. Battery was still draining and needed a daily jump. Brian DiPasquale told me over the phone it could be one of two things, 1) Hands Free or 2) compressor relay are probably staying on after the ignition is off. It was the hands free. Fast fix but the F brakes were down to the metal. They caught it in time. They were over booked because of the Thanksgiving rush, but Brian took care of me. Start with them in 2004 and they haven't let me down for new car sales or service. Is it wrong when you want to buy a new car from the Service Manager because you trust him so much? :) More