548 Reviews of Lehigh Valley Acura - Service Center
It's an Acura so I know service is going to be expensive. I was greatly that the service advisor took multiple coupons to help reduce the price by $300+. I also appreciated that they had all my se expensive. I was greatly that the service advisor took multiple coupons to help reduce the price by $300+. I also appreciated that they had all my service records so I could assess how many miles I got on my last set of tires, as I needed to buy a new set to pass inspection. More
Service continues to be one of the reasons we choose to buy an Acura. The service people always explain what needs to be done and why to make our service decisions easier. buy an Acura. The service people always explain what needs to be done and why to make our service decisions easier. More
I have been here before and been pleased with the service. The work has always been good. Dealership type of expensive, but so far it has been done correctly. The advisers don't generally push the service. The work has always been good. Dealership type of expensive, but so far it has been done correctly. The advisers don't generally push the extras too much. This visit went wrong from the beginning. The interaction with the adviser was not the best. A major problem occurred when a small extra job was recommended. It was agreed to after it was made very very very clear that departure from the dealer was necessary at a set time. The car wasn't done and no one really seemed to care. Maybe they could have loaned me a car for an hour? Or at least moved with a sense of urgency? More
My recent visit to the Lehigh Valley Acura service center My recent visit to the Lehigh Valley Acura service center was pleasant and professional. Upon arrival they took my vehicle in as scheduled, perform My recent visit to the Lehigh Valley Acura service center was pleasant and professional. Upon arrival they took my vehicle in as scheduled, performed the work that we discussed, and everything was managed in a timely fashion (it’s always nice to have a waiting room complete with television and refreshments too!). Thanks for all you do! More
Had an enjoyable experience while having my car serviced. the staff was friendly and helpful. The pricing was fair and the work was done were professional. Would use the dealer again. the staff was friendly and helpful. The pricing was fair and the work was done were professional. Would use the dealer again. More
I have always been very happy with with the service here. I am convinced my cars last longer because of the great mechanics. Also, the car is always finished on time. If a problem comes up I am notified r I am convinced my cars last longer because of the great mechanics. Also, the car is always finished on time. If a problem comes up I am notified right away. The problem and costs are explained before any work is done. The waiting room has wifi, coffee, and water available. Customer service reps are very professional and easy to deal with. More
Was told a harness was messed up and it may have been caused by a previous body work on my ACURA certified used vehicle. Replaced harness and sensor, my cost. My question was why do I have to pay for caused by a previous body work on my ACURA certified used vehicle. Replaced harness and sensor, my cost. My question was why do I have to pay for something that should be covered as part of a certified used vehicle program? The first answer I received was, "Your vehicle wasn't purchased here" - it was. The second answer was, "It was recent body work." I've owned the vehicle for two years and it hasn't been to any body shops. So I have a couple questions - Why did ACURA 'certify' a vehicle for resale that may have had previous body work? What is the certification process? Why was a bad harness not noticed? What exact criteria is used for a LHV Acura dealship to blame me for having 'recent' bodywork? More
I have been a loyal Acura customer for quite a few years and have found Lehigh Valley Acura service to be reliable and great. The individual touch they provide when reviewing your service needs is a bonus. and have found Lehigh Valley Acura service to be reliable and great. The individual touch they provide when reviewing your service needs is a bonus. Their loaners provide a great way to still get around without being inconvenienced while your car is being serviced. I would definitely recommend them to family and friends! More
I like the convenience of the loaner car for repair services........also the speed/accuracy of service time. Car washing and waxing are also appreciated. services........also the speed/accuracy of service time. Car washing and waxing are also appreciated. More
These guys are the best! Very easy service scheduling, loaner availability, quality of workmanship and friendliness of staff are just a couple reasons why this dealership is superior. I wouldn't go anywh loaner availability, quality of workmanship and friendliness of staff are just a couple reasons why this dealership is superior. I wouldn't go anywhere to service my MDX! Thanks for a job well done as always! More